I visit this property a few times a year. I have stayed at the Ritz and Marriott Cancun (formerly the Casa Magna), which are very good resorts. The JW Marriott has always, and I mean, ALWAYS exceeded our expectations.
Specifically, the entire staff is focused on "above and beyond" service. It's almost like an adults' version of Disney where they make virtually everything happen. The food is outstanding as are the accommodations, poolside and beach environments.
We love to dine out and frequent Puerto Madero and others in the hotel zone. However, the JW & adjacent Marriott have exceptional restaurants. So much so, one really does not need to leave the property.
The breakfast buffet and service at the Sedona Grill require a special "shout out." Mr. Victor, Maldonado and Gabriel are always there to ensure you have a fantastic experience. Dinner is wonderful too. The Argentinean restaurant La Caprilla is not to be missed either.
Lastly, the bar staff at the pool. Jorge and more than a few others go out of their way to respect your privacy while making sure your beer, margarita, wine, etc. never runs out. My kind of service.
My 2 pesos
- Official Description (provided by the hotel):
- Welcome to JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room at our hotel in Cancun, Mexico. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses. ... more less
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- Also Known As:
- Jw Marriott Cancun Hotel Cancun
- Jw Marriott Cancun Resort
- Cancun Marriott