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Reviews (5,050)
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All reviewsitalian restaurantpresidential suiteel miradorupper poolmurphy bedla isla mallla verandaentertainment staffnachosadult poolhot dogsmall across the streetbuffet foodspring breaklobby barbeautiful beachthe wait staff
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Reviewed 28 March 2018

The resort was under a series of renovations and the noise was quite loud, we managed to get a room a bit further from the construction site and it was fine. The italian food is very tasty and we loved it. The activities are also great.

  • Stayed: April 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Aris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luz del Carmen R, Gerente at Park Royal Cancun, responded to this reviewResponded 31 March 2018

Dear Guest,

Let us thank you in the first place for staying at Park Royal Cancún and for taking the time to share your pleasant experience.

It is gratifying to know how much you enjoyed your recent stay. We aim to go beyond your expectations, and we are content to find out that we are achieving it, as this kind of reviews encourages us to strive for service of excellence.

We are confident​ that we can make you feel at home every time you come. We will be waiting for your visit.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

Cancun and it's beaches are beautiful. It's people are lovely. So, I find it hard complaining about my stay here; however, this hotel and it's treatment of my family have compelled me to. We booked an ocean view room but we're told there are none available. We were placed on a floor in the midst of significant renovation. The time share people of Royal Holiday seemed completely indifferent. The over all impression of the property is that it is tired. I would never travel from British Columbia Canada for a winter holiday to stay at this hotel again - period. You can definitely find better value for money. 5

  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luz del Carmen R, Gerente at Park Royal Cancun, responded to this reviewResponded 28 March 2018

Dear Guest,

First and foremost, we would like to express our gratitude for staying at Park Royal Cancún.

It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we apology. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations.

Hopefully, we will have the opportunity of welcoming you again and going beyond your expectations for​ your upcoming visit.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

The staff were wonderful and the food was good. There is only on a la carte Italian resturant but it is easy to get reservations and the food is great. A special thanks to Jose at the adult pool for always coming to check to see if we needed an umbrella or anything else. Thanks to the dining room guys Felipe, Veranda and Uvaldo. They were entertaining and attentive.

Room Tip: The windows in the lower cost stedio rooms do not open and this might keep me from re-visiting this resort. I prefer to feel the ocean breezes and turn off the air conditioning when I am in the room. I would say this would be my only real complaint outside of all the construction. The construction was limited to one side of the resort and was restricted to resonable hours of the day so really didn't bother us too much.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luz del Carmen R, Gerente at Park Royal Cancun, responded to this reviewResponded 28 March 2018

Dear Guest,

First of all, we would like to thank you for choosing Park Royal Cancún as host of your recent holidays and for the time taken to share your charming experience.

It is gratifying to know how much you enjoyed your recent stay. We aim to go beyond your expectations, and we are content to find out that we are achieving it. And your words encourage us to work hard to keep enhancing our service.

We are confident​ that we can make you feel at home every time you come. We will be waiting for your visit.

Sincerely yours,


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

The hotel is under construction and many areas are closed. It's being renovated because it's OLD! Also relatively small. Not at all at the same level as the Grand or Princess. 100% recomend upgrading to Grand or Princess if you're a vacation club member. If not don't bother getting involved. People are nice but are overwhelmed by the many folks complaining about the construction.

Room Tip: These are older rooms. Switch to the Grand Park Royal!!
  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank sal_pacheco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luz del Carmen R, Gerente at Park Royal Cancun, responded to this reviewResponded 28 March 2018

​Dear Guest,

Thank you for your preference. It was a pleasure to welcome you to Park Royal Cancún.

It is thanks to comments like yours that we can identify our opportunity areas to continue to provide a quality service. And, we are sorry we could not prevent this kind of inconveniences during your stay.

We are confident that we can make your stay a memorable experience. Please do not hesitate to visit us again.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

We usually get a Royal for our big group but found that there is a very nice handicapped room available for our friend! Rm 2112 has a very large and 0 entry shower and bars near the toilet.
We did have trouble with the shower spray but maint. came up within 5 minutes and replaced the shower head.
We love the activities pool/beach. Nearly every hour there is something for everyone! Luis and Benny always made sure we had fun activities to do!
Love that the bar tenders/waiters/bellmen have been around for years! They recognize us from past trips and are always very welcoming! We are always sad to leave here! With the bad publicity some resorts have had with people passing out from just a few drinks of alcohol and waking up hours later not remembering things. I am never concerned here...I felt safe enough to let my college age son go here with some friends and I was confident that they were safe!
We ate at the Italian restaurant 4 times and it was great! They had a violinist playing a couple nights of the week.
Different nights of the week have themes...so on Mexican night there will be a Pinata for the kids to enjoy..another night there was a magician performing.
La Isla mall is right across the street so it is very convenient to walk over to shop!

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luz del Carmen R, Gerente at Park Royal Cancun, responded to this reviewResponded 26 March 2018

Dear Guest,

First and foremost, we would like to express our gratitude for staying at Park Royal Cancún one more time. Thank you for taking the time to share the delightful experience you had.

It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible, and it is gratifying to know that we succeeded. With pleasure we will give your kind comments to our employees, we are confident they will feel happy to know about them.

There is still a lot more to come to Park Royal Cancún, ​so please be sure to you revisit us shortly.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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