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Reviewed 1 June 2021

The Hotel is medium to low in both cleanliness and food quality.
The Cleanliness could be due to the high humidity there and we had mold on the cupboard doors, window sills and much painted over rust which was still bubbling up.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Safari553099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Bárcenas, Otro at Sunset Royal Beach Resort, responded to this reviewResponded 3 June 2021

Thank you for your visit and review. We apologize for not meeting your expectations, but we appreciate your feedback.

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Reviewed 1 June 2021

Highly recommend and we will be back. Everyone that works there was so hospitable always willing to assist and to make sure that our time there was very enjoyable. It is so nice to be around b d such friend k y and very hardworking people.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mariann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Bárcenas, Otro at Sunset Royal Beach Resort, responded to this reviewResponded 3 June 2021

Thank you very much for your visit and your comments. We are happy to hear that you enjoyed your anniversary vacation at Sunset Royal.

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Reviewed 31 May 2021

The staff is very friendly and accommodating. My personal favorite was Orlando, one of the waitstaff at Acquario Restaurant. The entertainment was some of the best I've seen. Honestly, the Michael Jackson show was more that I ever expected it to be; absolutely unbelievable performance! The rooms were clean, beds & linens were very comfortable and the view from our room was great too. Beautiful beach and pool. I enjoyed some spectacular meals (fish, Mexican, breakfast) however there were a couple meals that weren't so great; nothing that would stop me from visiting Sunset Royale Beach Club again however.

Room tip: I believe the rooms higher up are a bit more luxurious
Date of stay: May 2021
    • Rooms
    • Cleanliness
    • Service
Thank dereksmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Bárcenas, Otro at Sunset Royal Beach Resort, responded to this reviewResponded 3 June 2021

Thank you for staying with us and for your review. We appreciate your kind words about the staff and we will share your comments with them. We hope to see you again soon.

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Reviewed 31 May 2021

Another great week at Sunset Royal, Meal variety has been increased. Covid precautions we’re good by all staff, just lax Americans! Rooms were in good condition, resort was immaculate as usual. Wait staff will do anything to make your stay great. Beach waitstaff was also great.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Bárcenas, Otro at Sunset Royal Beach Resort, responded to this reviewResponded 3 June 2021

Thank you for your visit and for sharing your experience at Sunset Royal. We look forward to welcoming you back in the future.

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Reviewed 31 May 2021 via mobile

While at the pool carlos was more than expected. He went out of his way to make our trip so special. There was nothing he didnt do for us and went so far above for us that our trip was the best we have had yet. See you next year for sure!! Carlos thanks again for being so attentive and caring.

Room tip: Liquor election is not top shelf but oscar in the lobby bar can work miracles
Date of stay: May 2021
Trip type: Travelled as a couple
Thank Jenny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Bárcenas, Otro at Sunset Royal Beach Resort, responded to this reviewResponded 3 June 2021

Thank you for staying with us we appreciate you sharing your thoughts about your visit to Sunset Royal.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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