We just got back from cancun and stayed 3 nights at paradisus cancun. I do not understand why they get good reviews from others, but my experience was horrible. Do not go there unless you want to ruin your vacation.
1. service
Person who checked us in was rude with rigid face, did not have any intention to help. She lied us they are out of bracelet pass(they give you a bracelet that can be used as pass to all the restaurant) when we asked to change it because there were ruff spot on metal part. She had bunch of bracelet right next to her.
After 30 min check in, a lady held us for another 30 min for timeshare presentation. We paid full price to book this resort. I did not expect that coming. After we said multiple times "no" she let us go, next morning she ignores me multiple times when we met in the lobby.
Asked for house keeping in the morning, they came 8pm after we called 3 more times.
They do not know what restaurant is open/close because it changes so much.
Kids club was good except they need to change their floor. My feet turned black after staying couple hours there.
So, we had so much issues, I decide to address this, all they did was saying "I am sorry" without eye contact.
2. property
No air-conditioning except rooms. Its true I felt like I am in sauna every night at restaurants. very limited restaurant. They rotate restaurants to close diff days, so we ended up eating lunch at the same place for 3 days. Servers they do not know about Menu so you need to keep track what is coming or not. Portion was very small but often times they eliminate couple orders themselves and then say "it was not in order." last night we stayed, I figured I should wrote down my own order and kept track if everything is there. Sure enough, they missed couple dishes, I showed my writing, only thing they do is "sorry" and move on.
Pool area was under construction.(Close to kids swimming pool). They sprayed paint around the pool while people are swimming right next to.
3. management
Best part was I felt like no one was listening. I addressed issues, but all they could do was saying " I am very sorry." It was less than two star hotel service.
I really hoping someone see this type of review serious and apply on their upcoming trip because they are overrated for sure as of now.