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Reviewed 6 April 2021

My family and I spent a week at GR Solaris over New Year’s eve! This was our third time coming since we were little and it was amazing to see Jona working there still & he remembered us!! The staff had a bunch of activities everyday and it was a blast. Zumba every morning was the best with Yzrael. Sergio spent a rainy morning teaching us new games until the weather cleared up. Gerry had us looking forward to beach volleyball everyday. Ruben and Fernando were very entertaining and Orfa was AMAZING and we loved just talking to her. If you’re looking for a fun vacation with lots of activities COME HERE! The environment is so welcoming and the entertainment is top notch. There is a new show every night and we even got to be apart of the Foam Party during our stay!!! My sister and I had to go back 2 weeks later because we missed the place and people already!!! 10/10 recommend

Date of stay: January 2021
Trip type: Travelled with family
1  Thank tibbssss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Solaris de Mexico, Director General at GR Solaris Cancun, responded to this reviewResponded 6 April 2021

Dear tibbssss,

Thank you very much for your review, we are happy to know that you enjoyed your stay.
It is an honor to know that we have a staff that made you feel welcome and pampered, we appreciate you taking the time to mention their names.
We hope you come back soon.

Sincerely.
Hoteles Solaris de México.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2021

We stayed for 5 days the end of March. It was amazing. Here is the information.
1. You are 15 minutes from the airpot. Check in way fast. You can bring a Bubba and they will fill it during Covid. The room is small but who stays in their room. We were upgraded to an ocean view which was amazing. The restaurants are all good. Not amazing but we ate at Marco Polo twice, Zai (chinese) and the buffet. The pizza IS AMAZING served 12-5:30 and the deli is a hidden gem (sandwiches and icecream). They have Mexican coffee in the lobby around 4:00pm
Things to know--they only restock your mini bar once a day with four beers, 2 waters and 4 pop so ration it out. The bars do not open until 11:00 You can get a massage down the beach (walk south) for $50. It was amazing and cheap. The beach is goregous here and the waves are amazing. Buy a boogie board from the gift shop ($30). The wait staff are friendly and courteous. We had to wear a mask while inside. The internet is NOT good unless you are in the lobby. The covid tests took 4 minutes and results come the next day. NOW the airport is a complete mess on the way back. You CANNOT download a boarding pass into the USA on your phone. DO NOT stand on a kioski thinking you can print one off b/c you can't. We even had the app Verifly but that did not help us at all so as soon as you get to the airpot get in a line with your covid results. Get there early as we almost missed our flight due to the LONG lines. I would go back to this hotel in a heartbeat.

Room tip: They have lotion, shampoo and conditioner as well as a blow dryer and iron/board
Date of stay: March 2021
    • Value
    • Rooms
    • Service
1  Thank lucyrY2418HN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Solaris de Mexico, Director General at GR Solaris Cancun, responded to this reviewResponded 5 April 2021

Dear lucyrY2418HN,

We thank you very much for the time you took to write your review, for us your comments are very important, we are happy to know that we meet your expectations, we like to work with all our hearts to create unforgettable vacations.

Regarding the most economical massages on the beach, we would only like you to take into account that in the GR Solaris spa we follow all the cleaning and disinfection protocols that Covid prevents, among other viral or bacterial diseases, for which we consider your safety and This is only guaranteed in our spa services, they have great discounts too.

We hope you visit us once more in the near future.

Kind regards.

Hoteles Solaris de México.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2021 via mobile

The resort is property was nice. The food wasn’t groundbreaking but solid. What makes this place amazing is the staff. Ruben, Sergio, and Yzrael really brought life to the outdoor activities. They all were so warm and welcoming which made the strangers at the resort feel like friends and family. Henri is a star Bartender. And Lucy always handed me towels with a smile and asked how my day was. Everyone’s smiles were so appreciated and made me feel even more at ease.

Date of stay: March 2021
Trip type: Travelled with friends
1  Thank 413landons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Solaris de Mexico, Director General at GR Solaris Cancun, responded to this reviewResponded 31 March 2021

Dear 413landons,

Thank you very much for your review, we are happy to know that you enjoyed your stay.
It is an honor to know that we have a staff that made you feel welcome and pampered, we appreciate you taking the time to mention their names.
We hope you come back soon.

Best Regards.

Hoteles Solaris de México.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2021

My friends and I had an amazing time at GR Solaris for my birthday! The rooms were spacious and kept very clean. The entertainment staff (Sergio, Ruben, Fernando, Ofra, Gerry) were all amazing and made everyday so much fun! The overall experience was great, I can't wait to go back!

Date of stay: March 2021
    • Rooms
    • Service
1  Thank kellival8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Solaris de Mexico, Director General at GR Solaris Cancun, responded to this reviewResponded 30 March 2021

Dear kellival8,

Thank you very much for your review, we are happy to know that you enjoyed your stay.
It is an honor to know that we have a staff that made you feel welcome and pampered, we appreciate you taking the time to mention their names.
We hope you come back soon.

Best Regards.

Hoteles Solaris de México.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2021

Had such a great time on spring break! The entertainment staff was great, especially Sergio! The rooms were very clean and they have great accommodations. The Marco Polo lounge served up the most delicious dinners. Can’t wait to go back.

Date of stay: March 2021
Trip type: Travelled with family
1  Thank K4906NBalejandral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Solaris de Mexico, Director General at GR Solaris Cancun, responded to this reviewResponded 29 March 2021

Dear K4906NBalejandral,

We appreciate you sharing the experience of your most recent visit, for us your comments are very important. We are happy to know that you enjoy your stay, we like to work with all our heart to create unforgettable vacations.
We hope you visit us once more in the near future.

Kind regards.
Hoteles Solaris de México.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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