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Reviews (1,610)
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Traveller rating
1,409
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27
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All reviews sea turtles captain george beautiful fish underwater statues small group shallow water great trip jet ski photo package open water great pictures great guide an amazing experience highly recommend this company lobster hotel zone shipwreck
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Reviewed 4 March 2021 via mobile

Our guide, robert, and our captain, arturo, did a great job. Both cool people. Robert gave good guidance for first time snorkelers. Definitely knows what hes doing. Saw sea turtles, star fish, and tons of other fish/sea life. Excellent time.

Date of experience: March 2021
Thank Schumm97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2021 via mobile

This was a great snorkeling excursion. They got in the water with us to make sure we saw everything and felt safe and made each person on the excursion feel comfortable. Would definitely do again on a return visit to Cancun!

Thank johnrH9701RH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2021

Robert, El Capitan, y Moises took us out for the 4-in-1 tour. Robert did a great job of prepping us for what we were to expect. He explained the proper use of the equipment as well as providing demonstration that we each participated in. El Capitan kept the boat ride smooth and showed us where we were headed. The statues in the ocean were amazing! So cool to swim down to see them. Moises and Robert are both excellent swimmers and helped show you where to look, and where to go. It was a windy day, the current was strong and the waves were a lot higher than I have ever experienced. Robert kept a life preserver to hold onto if you got tired or needed some assistance. My mask kept letting in water and my snorkel continued to stopped up by waves. Robert made sure everything was okay and even swapped out a mask for me. Robert also did a great job of spotting the turtles for us and it was awesome to swim right next to a turtle. We were able to see two different sized turtles on our tour. The reef was full of fish to see and film. So many different type of fish with various colors. The shipwreck was amazing as well. The sheer amount of fish and wildlife we saw on our tour was perfect for pictures and GoPro videos. Robert even took us on a swim through the ship! If you're having any doubts about this tour, don't! It's a lot of fun! Robert/El Capitan are funny and moises is a great photographer to capture memories that will last a lifetime. Enjoy!

- Jake

Date of experience: February 2021
Thank JP3Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2021

Monica and her crew were amazing! It was a small group and so fun. It poured on us, but they still made it so fun to be there. We had a great time. We laughed so hard and had the best time. We were able to still snorkel and see lots of fish and a baby turtle!

Date of experience: February 2021
1  Thank jennyshawita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2021

Great excursion! My boyfriend and I did the 3 in 1 (snorkel, parasail, and jet ski) and it was a great way to spend the morning. Monica who was our guide did an awesome job, along with Jorge who was the photographer. I can't remember our captains name but he was awesome as well! Even found us a turtle while snorkeling.
The only small critique I have is that they move you from activity to activity rather fast, so be ready to hit the ground running. Additionally, the picture package was extremely expensive and overpriced.
Nonetheless, a great time was had by all and I would definitely recommend this excursion.

Date of experience: February 2021
Thank Macedonios15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandroOrrante, Public Relations Manager at Total Snorkel, responded to this reviewResponded 12 March 2021

Hello Macedonio!

Thank you very much for your review, we'll definitely take it into consideration to improve our service! We really appreciate your feedback and hope you may return on a later date to enjoy more adventures with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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