We have chosen Cozumel Palace as our destination for the past 5 years. I have to say, this trip has been far the worst and most disappointing . It started with checkin and has continued throughout the week.
Unless you are member, you are frowned upon. Whenever you ask for anything, they glance at your wrist and and simply say “ oh well, you are not a member so that is not possible”.
I enquire about resort credits we had left over from previous visits. I was actually snickered at for asking, I was told that they no longer offer resort credits unless you are member and all previous resort credits have expired. No provisions made due to the inability of travelling due to COVID.
This resorts use to be simply the best in my opinion but has now gone to the bottoms of the list. While I still love the Cozumel
island and the people, I think it is time to explore other resorts or Airbnb.
Sorry COZUMEL PALACE but it’s was fun but it’s time to move on!More
- Free Wifi
- Free parking