This was my first trip to Mexico and I was very pleased. The room was cute and clean, with everything in working order. The grounds are just beautiful - we saw a small pig on our first evening there, along with the flamingos, turtles, peafowl, iguanas, and cats. That might have been my favorite part.
The one thing I want to highlight was the service. We paid for a pirate ship excursion when we made our reservations, and went to book it, but Tropical Storm Nate was headed directly for the island, so that was a no-go. We'd been planning on that for my birthday dinner. We then tried to make reservations at a restaurant for my birthday, but were told everything was booked. I was very disappointed. At dinner later that night we were given a paper to fill out for a review, and when I went to return it, I politely asked if I had a problem, to whom do I speak? The lady went and got the manager right away and I explained to him what happened and he said no problem, where do you want to eat and what time, and he'd make sure it happened. Then he sent the sommalier over to have me pick out wine for the dinner. We tried to get steakhouse reservations but the storm required them to move everything around so we ended up at the Tex-Mex place and I had a lovely time. I felt very special and well taken care of. When I went back to book the pirate ship dinner, I was told the boat would not be returning to the resort for the duration of our stay, and then they helped me pick out another excursion and transferred the credit over. We chose the 3 reef snorkeling and that was GLORIOUS. I'm so glad everything worked out the way it did.
Overall, the service was amazing. Every person was incredibly attentive and eager to be helpful and nice. American servers could take a lesson or two from these guys.
The beach was difficult because of the mosquitos and sand fleas, but there are plenty of other beaches to go to that are a short taxi ride away.
Lots of reviews say the food was "sweating" and allege that the food is not kept warm or cold, but I want to dispute that. Of course the food is sweating! It's incredibly humid there and it's an open-air restaurant! It doesn't make the food taste any worse or make it less safe to eat. It is kept under heat lamps and kept on ice as necessary.
Our last night there we happened to catch the entertainment and it cracked me up. They did a sort of newlyweds game sort of thing and the entertainers were amazing. Great comedic timing, great charisma, all around very well done.
All in all, it's not a 5-star resort, but it's definitely upwards of a 4-star, and perhaps by Mexican standards, it's 5-star. We Americans are so used to such rigid rules governing the hospitality industry that when we see something that would be considered poor quality in the US, we assume it's poor quality in Mexico. Nothing was *perfect* but everything was wonderful, and I'm incredibly happy with this resort for my first time in Mexico.
- Official Description (provided by the hotel):
- Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more less
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- Also Known As:
- Iberostar Cozumel Hotel Cozumel
- Cozumel Iberostar
- Iberostar Cozumel Mexico