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Sunscape Sabor Cozumel
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Reviews (2,518)
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154 - 159 of 2,518 reviews
Reviewed 12 December 2017

Certainly not the best vacation, but not the worst. Cleanliness is acceptable although inconsistent (different amounts/types of towels each day). Food is average and fine for about two days and then very boring and repetitive. Service at the restaurants is minimal. Probably the best feature of the hotel are the bartenders - they were constantly attentive, professional, fun, and went beyond the minimum of the job requirements.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank LizlU6788GN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaczEconcierge, Management area at Sunscape Sabor Cozumel, responded to this reviewResponded 22 December 2017

Hello Mrs. LizlU6788GN,

Thank you for taking your time to write this review with us.

We appreciate your objectivity and I can assure you that we take our customer feedback very seriously and we are going to take the necessary actions to a more positive customer experience.

We hope you can give us a second opportunity, we are sure that you are going to be able to reach all your expectations.

I remain at your service.
Eduardo Betancourt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017

We originally were booked for an Ocean View Suite but were upgraded to Jr Suite in building 37. This was too close to the Portofino and the outside deck smelled of greasy food and was noisy with the ventilation fan. Requested another room and was moved the next day to building 34, which was a very nice room with a great view.

The snorkeling off the beach was fun. Saw numerous star fish, a large barracuda, an octopus and numerous tropical fish. Like swimming in an aquarium. Also, used the kayak and hobey cats, which was enjoyable.

Food was good and the staff was always friendly and helpful.

Sunsets were nice and on some evenings were spectacular.

The downside is the obnoxious competing noise between the main pool and the beach bar if you are eating at the Sunside restaurant. Also, too much of the beach is being taken for beach sports and wedding party setups. Boat traffic seems to be getting worse off the beach and now there are jet ski's buzzing around.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ezgoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaczEconcierge, Management area at Sunscape Sabor Cozumel, responded to this reviewResponded 22 December 2017

Hello Mr. ezgoer,

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor.

Thank you for your kind words about our property, We have also taken notes of our opportunity areas and have been forwarded to the management area.

we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

I remain at your service.
Eduardo Betancourt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

I usually like to go on a vacation that is more self-directed. A place such as Sunscape Sabor has everything you need in one package. Being this was a group vacation it made it very easy. We could all do our own thing and meet at a certain restaurant for meals. Needing to plan was minimal. I had a very nice room near the quiet pool which was perfect. I had great views and the room was in very nice shape (building 34). The food and drinks were adequate and as expected for the price. There was free snorkeling equipment, use of kayaks, use of paddle boards, etc.
Service was excellent at the bars and restaurants and in room service.
All in all this was a simple easy-going vacation I would recommend this for a group of family or friends.

Stayed: December 2017, travelled with friends
Thank debf52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaczEconcierge, Management area at Sunscape Sabor Cozumel, responded to this reviewResponded 22 December 2017

Hello Mrs. debf52,

Thank you for taking some of your time to write your review.

I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to having the pleasure of having you back home in the near future.

I remain at your service.
Eduardo Betancourt

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Reviewed 11 December 2017

We just returned from our annual Cozumel dive trip and were surprised to find that the dock at the Secrets Aura just started charging for dive boat pickups. We've been staying at the Sabor because we can be picked up at the Aura dock by our preferred dive outfit. However, the Aura has just started charging dive operators for access to the dock and hasn't fully thought through how to make that work in a responsible way. Our operator has some valid concerns about how this is set up (lack of receipts, wanting to make sure the money is traceable) and won't be picking up there anymore--so we will find another place to stay next time. Too bad because overall we have a good time at the Sabor for the last few years. We've been bringing dive groups of 4 - 10 people down for diving.

Room Tip: Some 'tropical view' rooms have no outdoor space for sitting outside or for drying dive gear and are very dark and damp.
  • Stayed: December 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Gail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaczEconcierge, management area at Sunscape Sabor Cozumel, responded to this reviewResponded 23 December 2017

Hello Gail S,

We appreciate your words, could you please share more details with us about the pier? as you know Cozumel is a natural protected area and the government is applying a fee to all company which offers services in these area.

We hope you can share more detials with us about the your dive operator.

I remain at your service.
Eduardo Betancourt
info.seacz@secretsresorts.com

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Reviewed 11 December 2017

This was out 9th trip to Cozumel and have stayed here every time expect for once. Bellman, Juan Carlos Ku always greets us in a friendly manner and helps us to settle in quickly. If we need anything during our stay, he is right there to attend to our needs. The resort is neat and clean. The food is extraordinary!! We received and upgrade that included the Oceania restaurant and this by far was my favorite.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Service
2  Thank Tony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaczEconcierge, Management area at Sunscape Sabor Cozumel, responded to this reviewResponded 23 December 2017

Hello Mr. Tony F,

Thank you for sharing your comments with us, we are happy to see that it is your 9th time, Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management.

We sincerely hope we can have the honor of being your hopes for not too distant future.

I remain at your service.
Eduardo Betancourt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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