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Reviewed 22 March 2017 via mobile

We visited the MIA Reef Beach Club twice during our week stay on Isla Mujeres. We stayed at a small hotel on Hildago Avenue and traveled to different beaches and beach clubs each day.

There is a 600 peso/person charge per day. Well worth it! This runs from morning - 6pm. Includes all drinks, lunch buffet, beach BBQ & ceviche bar. The ceviche was really well done - delicious!

Great views, snorkeling, ocean swimming & pool. Plus the outdoor bar/lounge area is lovely with oversized patio furniture. A super fun place to spend the day. We had an outdoor massage at the MIA spa and it was heavenly, can be booked the day of through the Resort spa.

I probably wouldn't book this resort for my entire visit as it would become redundant with no on site restaurants and it's small size. However, I would recommend the Beach Club when visiting Isla!

Date of stay: October 2016
Trip type: Travelled as a couple
1  Thank MacKayFamJam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mia G, Manager at Mia Reef Isla Mujeres, responded to this reviewResponded 4 April 2017

Dear MacKayFamJam,

Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you an unforgettable experience and making you feel at home.
We are really looking forward to welcoming you again to offer another lovely and relaxing vacation. This time not only at MIA Reef Beach Club but as our guest.
You will find that our accommodations are unique, with the best views in the entire island. We remain at your disposal for any assistance.

Warm regards,
Arturo Gonzalez
Community Manager

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Reviewed 21 March 2017

We have stayed here many times starting when it was avalon reef, it has gotten sooooo much better. It is remodeled and really a great place to stay for couples or families. The staff was nice and very helpful. We had great experiences with the spa. The food was better than it has ever been. This time we actually saw them raking up the see week. The views are spectacular, we stayed in a villa can't even begin to tell you the upgrade from before renovations- so very nice.

Room tip: Villa's offer ocean view or lagoon view
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank debiallmon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mia G, Manager at Mia Reef Isla Mujeres, responded to this reviewResponded 4 April 2017

Dear debiallmon,

We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us.

It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team.

We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking.

Best regards,
Arturo Gonzalez
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2017 via mobile

We came here for our best friends birthday and had an amazing time. But We also see why there are mixed reviews now. You love the place but also dislike it. I'll start off with the dislikes. The staff at the bar and buffet are horrible. We pay for all inclusive and one night at the bar the bartenders completely ignored us and tried to close down the bar an HOUR before closing time. We weren't the only ones they did this to. We would also try ordering drinks and they would blatantly ignore us. We are by no means a rowdy group so we were very offended by this. The food was alright nothing special but the fish tacos were amazing . Also for such a nice hotel you would think you would have wifi but for half of the trip it was off. What we loved about the resort was the staff at the front desk and the bell guys . They were so accommodating and kind and went above and beyond to make sure we stayed happy . The rooms were so pretty and modern. We have the ocean front suite and had amazing views. The water was absolutely beautiful and so shallow and clear I don't think you could get any prettier water in Cancun than that. The island is
Also so nice and full of culture and different things to experience . My advice would be to get pesos and not use US dollars because naturally some places in town will try to scam you. But they can't really when you use their currency.
Overall great trip I will never forget not sure we'd would come back unless the negatives were fixed .

Date of stay: March 2017
Trip type: Travelled with friends
5  Thank Its_JandW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mia G, Manager at Mia Reef Isla Mujeres, responded to this reviewResponded 7 April 2017

Dear Willow,

We would like to thank you for reviewing HOTEL MIA REEF ISLA MUJERES and for choosing us for your holidays.

We would like to offer our sincere apologies for the fact that we did not meet your expectations.

MIA REEF ISLA MUJERES are improved day by day, and we hope that you give us the opportunity to receive you again. We take notes of your remarks that are of tremendous assistance to improve our work. We definitely look forward to have you back visiting and give us the opportunity to pamper and provide you with excellence services.

Once again, thank you and we all hope to have you again soon. We remain at your disposal in case you need assistance with the next booking.

Best regards,
Arturo Gonzalez
Community Manager

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Reviewed 21 March 2017

The last time we were at Mia Reef, it was owned by Avalon. The hotel was for sale at the time in 2013, and although clean it needed to be updated, 1/2 of the hotel was not in use, and the villas were extremely dated. We were ready to sell our timeshare with Avalon after our visit with our son (and 2 of his friends) this year. That perspective changed once we got through the issues with booking (being Avalon members was not helpful this time because no Avalon rep there to help). Upon arrival at the hotel, we were greeted by Jose, a gentleman more than a bellman, he was the "knower" of all! He took our bags in, and as we were checking in, brought us champagne. Throughout the entire trip, Jose was there to help us from needing towels for the beach to directions of where to eat in town! But the hotel was beautiful! The colors are very Caribbean, white and so clean! The entire hotel is open again, with several dining options, and a spa (billed separately). We were escorted to our rooms in the villa section, which overlooked the ocean towards the hotel/dock side. Once we were settled in, we headed to the beach area. The water is crystal clear and beautiful hues of turquoise, blue and deep azure blue with white beaches. Again, very clean, chairs updated, and lots of choices as to which side of the island you'd care to sit. My son speaks fluent Spanish and once it got out he was fluent, all of the wait staff would talk to him as though he was part of the family. Very comfortable feeling! Giovanni Cruz Sanchez was one of the beach side servers who took very good care to bring us our cool drink selections promptly and with a smile! He was always helping me with my Spanish! Luis and Jesus at the poolside bar were right on it with drinks and remembered what we liked after the 1st day (the drink menu is 5 pages long, so it took a while to decide a favorite or 2). There were activities all day long for the 19 year olds to not have to sit on the beach with the parents (volleyball, kayaking, snorkeling, salsa dancing, zumba, etc, etc). Humberto, the new dance instructor made the salsa dancing fun and entertaining to watch as 2 of the 3 young men strutted their stuff! We met with Fernando then Edgar in the sales office about our Avalon timeshare, and we told them that we were going to sell our timeshare, but after this stay we decided to change over to Mia Reef Club (not a timeshare)! The updated rooms were so lovely and clean! We had hot water throughout our entire shower, something that didn't happen in 2013. The staff was so welcoming and helpful, even those that did not communicate in English so well. Would very much recommend this resort!!

Room tip: Haven't stayed in hotel, but hear rooms are smaller. Villas are great!
Date of stay: March 2017
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank travelinrenee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mia G, Manager at Mia Reef Isla Mujeres, responded to this reviewResponded 7 April 2017

Dear travelinrenee,

We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us.

It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team.

We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking.

Best regards,
Arturo Gonzalez
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2017 via mobile

Its a short trek from the airport, once off the ferry it's a short walk or taxi ride. You're welcomed with beer or water as you make your way to your room. The rooms have recently been renovated and look great baring some minor cosmetic defects. Room service is inconsistent on what gets stocked from towels, toiletries, and minibar. The main buffet has a great selection. Main opportunity for the staff here is the food is often cold and the flow of the line doesn't work well when really busy. Drink selection is great, although they seem to get stronger as the night goes on. The other food options are the fish taco / ceviche bar or lunch buffet in the afternoons and the fancy restaurant (great!) just make sure to make a reservation by 9am the day off. Plenty of beach spots, get up early to get a good one, the side doesn't seem to matter. Staff will come around and put up umbrellas and bring drinks. Water is pretty shallow with mellow waves, good for kids and snorkeling. Speaking of, make sure you find Kings bath. Activities schedule has your normal resort assortment, I recommend the kayaking. Many nights they have entertainment: dancers, music, and karaoke. Make sure to spend a day with a rented gulf cart exploring the island. Go down to the public beach if you want a massage, half the cost of the resort. Head off the resort and take a left right after the end of the bridge and follow the beach around to a boardwalk for a 2 mile around trip walk. Final note, bring plenty of lower bills to tip, like most places, hard to find change.

Date of stay: March 2017
3  Thank axeium
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mia G, Manager at Mia Reef Isla Mujeres, responded to this reviewResponded 27 March 2017

Dear axeium,

We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us.

It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team.

We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. Looking forward to welcoming you back to offer another lovely and relaxing Vacation!

Best regards,
Arturo Gonzalez
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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