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Reviews (54)
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3 - 8 of 54 reviews
Reviewed 1 May 2017

I stayed at the Hotel Zar for a week before going to Cuba for a week and returning. My room was clean, the shower hot after you let it run for a bit, the air conditioning was great, the WiFi worked fine and there are several good restaurants around including a Starbucks. There are no English channels on the TV but I used the WiFi instead. The hotel is a little ways from the Historic center but I walked there twice so it isn't that far.

The Concierge was awesome. I booked a tour with him to Chichen Itza but best of all was that when I went to Cuba he stored my motorcycle for free while I was gone!

Can't say enough good about the hotel. The value is awesome. I would definitely go back.

  • Stayed: April 2017, travelled solo
    • Value
    • Location
    • Service
Thank bdt149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
684ecommerce2, Director Comercial at Hotel Zar Merida, responded to this reviewResponded 2 May 2017

Dear Customer

We greatly appreciate your feedback, we are very pleased that Merida Hotel Zar has met its expectations! Your comments are very important to us and help us to continually improve both the quality of service and facilities.

We hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017

book on zar web site for best deal and free breakfast. that said the day we tried it , the breakfast was very late 45 min wait. no one else there. bad service. and bad watery coffee. no selection like the web site showed. not done right. disappointing. also shower head plugged only one little stream working. took it down and fixed it. but still poor shower. hot water took literally 15 min for warm water.!! bad service for breakfast shower bad poor, but new hotel and may be just a bad day for them??

Room Tip: first floor good all rooms new.
  • Stayed: March 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank GEOCANCUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 March 2017

Dear guest

Thank you very much for your comments, we deeply regret and apologize for the inconveniences, it is worth mentioning that the said inconveniences have been resolved.
Currently we work in Our facilities and Quality of service that we offer based specifically on a corporate supervision as well as in the comments of our guests.

We look forward to seeing you again !!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 days ago
Google Translation

Room Tip: Son recámaras cómodas
  • Stayed: August 2018, travelled on business
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
684ecommerce2, Director Comercial at Hotel Zar Merida, responded to this reviewResponded 5 days ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 days ago
Google Translation

  • Stayed: August 2018, travelled on business
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
684ecommerce2, Director Comercial at Hotel Zar Merida, responded to this reviewResponded 5 days ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 days ago
Google Translation

  • Stayed: July 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
684ecommerce2, Director Comercial at Hotel Zar Merida, responded to this reviewResponded 5 days ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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