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Reviews (59)
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Reviewed 23 July 2017

I stay at this hotel quite a bit each time when I travel here to go to my doctors at the hospital across the street the staff each time I have come in his always been more than accommodating this time however my trip was unexpectedly extended due to some medical issues I explained it to the front staff who are more than accommodating in extending my stay moving my room and making sure I was well taken care of each staff member I have dealt with have been more than polite we have chatted and all are very kind . If you're coming into go to any of the doctors or for any medical this is definitely the hotel of choice at least for me when I'm not at the doctors there is a large mall right across the street within walking distance the restaurant on the premises of the hotel serves a very good food and the staff inside the restaurant are also extremely nice and attentive . Connected to the hotel just outside through a different door is the spa you can go there for a relaxing massage all very reasonable there's also a gym a small clothing store in a little knickknack jewelry shop everyone seems to be very kind . I am surprised by some of the other negative reviews as I have never dealt with this and I have been staying at this hotel now each time I come into see my physicians since 2015. If you need to go anywhere else the hotel staff are kind enough to call you a taxi there you can get a ride to just about anywhere are you have to do is ask . I will continue booking here at this hotel each time I come back . I have travel to this hotel solo by myself on two occasions and two other occasions with my husband and younger daughter the pool is beautiful and she love the water the last time I brought her.

  • Stayed: July 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Soapyfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meson D, Director Comercial at Hotel Meson de la Luna, responded to this reviewResponded 29 August 2017

Thank you for continuing to choose us, for all our guests who come for medical questions, we try to make them feel better with our service, hoping that your stay at Hotel Meson de la Luna is the best choice in Merida. Thanks again, we'll wait for you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2017 via mobile

Staid there for one night , price was average for the area. Installations are nice and with a very good location in Merida.
The staff has terrible attitude and zero customer service vocation.
The front desk staff (worst ever)(morning shift of 3/19/2017) would not give us an extra towel and only gave us 1 room key (would not give a second one.).

Will never stay there again



Stayed: March 2017, travelled with friends
Thank Mario R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meson D, Director General at Hotel Meson de la Luna, responded to this reviewResponded 5 April 2017
Google Translation

Gracias por su tiempo para escribirnos sobre las cosas que podemos mejorar, los comentarios son bienvenidos y lamentamos la mala experiencia que tuvo en su estancia.

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Reviewed 15 October 2016

I was here for business and spent 3 nights.
rating is proportional to rates that are low but you get very basic service, however Hotel is clean, bed confortable and wifi works.
Air condition was impossible to use because of the noise it generates.

  • Stayed: October 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Carcentina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meson D, Director General at Hotel Meson de la Luna, responded to this reviewResponded 17 October 2016

Hello Mr, thank you for your comments to go on improving.

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Reviewed 13 September 2016

Very clean, nice size even with a king bed, balcony, excellent breakfast. Very good location to Star Medica and the mall. We have use it about 3 times and has been always pleasant. It is not downtown but we feel safer in this area, which is around in a good residential.

Room Tip: We like the new constructed rooms
  • Stayed: September 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Sasha369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meson D, Gerente at Hotel Meson de la Luna, responded to this reviewResponded 14 September 2016
Google Translation

Nos da gusto que se sienta satisfecho con nuestros servicios, lo esperamos de nueva cuenta con nosotros. Saludos cordiales.

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Reviewed 7 July 2016 via mobile

So here I am on a business trip, it's Wednesday night and they have a live band at the restaurant downstairs. I am on the last floor (5) and the music it's so freaking loud!!!! Very disrespectful for the guests!!!!I can't believe they have a live band late at night

Stayed: July 2016, travelled on business
Thank Wagner Marques S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meson D, Gerente at Hotel Meson de la Luna, responded to this reviewResponded 14 September 2016
Google Translation

Hola Sr Wagner, una disculpa por las molestias en su estancia con nosotros. Es correcto, los días Miercoles tenemos el evento de "Back In time" con música en Vivo. Tomaremos nota de sus comentarios. Muchas gracias. Saludos.

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