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“Great hacienda, lousy service...”

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Hacienda Santa Cruz
Ranked #47 of 104 Hotels in Merida
Certificate of Excellence
Reviewed 7 January 2013

It is 15 min drive form airport and 35-40 min from downtown.

We found the hacienda very nice but when we wanted to arrange some changes and stay a few more hours the director wouldn't give in at any price and wanted a full night for couple more hours eventhough they didn't have the room booked after us. After discussing it with three persons we arranged an expensive price for the extra hours we had already stayed.

We loved the place but the price/quality for the room and the food do not match, compared to other haciendas in Merida...

There is a problem at night with the water pipes in the sink that make a lot of noise and makes it hard not to listen to them while sleeping. There's also a problem for the hot tub because the hot water is not enough to fill it even three quarters.

Apart from that, the waiter/porter treated us great and was even more helpful than the people in charge. On remercie bien le service eu par lui c'est la seul chose remarquable

Room Tip: Overpriced for what you'd get in a hacienda in Merida... 35-40 min from downtown.
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  • Stayed: January 2013, travelled as a couple
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5  Thank Luis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this reviewResponded 16 January 2013

I am very surprised about your comentaries
1st : you knew the day before the conditions for your" late chek out" and you agree with the price.
I remenber you that you stay untill 4h.00 PM at the hotel .....and the chek out is 11.30 AM
2nd : you NEVER EAT at the restaurant it is why I am very surprised when you said that the food is not good ???????
you speak about problems of hot water ....you are the first to make a comentary about that ...nobody before you told us problems about that ?????
your comentaries are not objective .....you are not happy because we charge you for your " late chek out " ,but in each hotel in the world you need to pay at least for hours and maybe for all day !!!!!! we are used to make good arrangment with our guests when they ask for hours more in the room without charge them when it is 1 or 2 hours more ...no problems .

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22 - 26 of 177 reviews

Reviewed 25 September 2012

The Hacienda Santa Cruz is a wonderful place to stay in Merida, Mexico. I have traveled to many places in Mexico and beyond, but this place tops them all. The grounds are picture perfect with lovely plants and trees and hacienda charm. This wonderful French couple found this old Hacienda, close to Merida, and have remodeled it into a wonderful, if not magical place. Special place, Merida... Great food, People, Culture. Or for a local Fiesta... Merida has many free events every night of the week.The owners are very gracious hosts, whom were very accommodating and showed us the lovely buildings on the grounds, rooms, pools, and the dining was delicious as well. The rooms are very large and comfortable. Some are so incredible with 8 foot thick walls, and decorated so nice. The art is beautiful all around. This hacienda can handle large parties and this would be the perfect place for a wedding, or any other special occasion, with their 18th century chapel on site. There are also 2 nice pools and again, this is just an amazing place to stay. Both my husband and I highly recommend you pick this as your destination stay in Merida.

Room Tip: You can pay a little extra and have some gorgeous rooms..
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  • Stayed: September 2012, travelled as a couple
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Thank tbone63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this reviewResponded 27 September 2012

thank you very much it was a pleasure to meet you at the Hacienda Santa Cruz ....hope you will come back soon

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Reviewed 23 June 2012

We stay there only 1 night in way to our vacation to Cancun, but it was excelent!! Very beautiful place wifhout tv & wifi, but with great interior in room & perfect garden/ swimming pool! Deeply recommend You this place!

  • Stayed: June 2012
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Thank Krelle25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

thank you very much for your commentary ....it is always a pleasure ....

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Reviewed 17 June 2012

What a hidden treasure in Merida, Mexico!! Hacienda Santa Cruz was recommended by a local friend and I went there with some trepidation not knowing what to expect. Instead I encountered a Spanish colonial gem with a strong French influence thanks to the influence of its Parisian born owner Robert and manager Evelyne. The property is well maintained, not too large, and the rooms are immaculately furnished with coloured stucco with great attention to detail. A treat was my stay in a secluded room called "Violeta" that sported a private terrace and beautiful lavender decor. The smell of jasmine at night was intoxicating. Given that May was low season, Robert, the proprietor, allowed the guests to choose their favorite foods that the chef incorporated into the dinner menu. The hacienda will be my first choice on my next trip to Merida, away from the downtown hotels that seem more space constricted and less personal.

Room Tip: If a couple, choose a room with a private garden called Violeta. All rooms are beautiful though.
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  • Stayed: May 2012, travelled solo
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1  Thank Vinay M
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Management response:Responded 25 June 2012

we are very happy that you enjoy your stay in the Hacienda santa cruz
the direction Robert

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Reviewed 15 May 2012

If you want to have a lovely break during your trip in Yucatan, stay here!! Perfect set, perfect service, delicious restaurant... everything is done to make you feel comfortable, and the hacienda decoration brings you 2 centuries ago!!

  • Stayed: May 2012, travelled as a couple
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Thank david c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fertibob, Propietario at Hacienda Santa Cruz, responded to this reviewResponded 2 November 2012

thanks a lot we apreciate your comentary ....muchas gracias Robert

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Additional Information about Hacienda Santa Cruz

Address: Calle 86 s/n, Merida 97315, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Merida
#12 Romantic Hotel in Merida
#19 Luxury Hotel in Merida
Price Range: RM 1,025 - RM 1,451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Santa Cruz 4*
Number of rooms: 25
Official Description (provided by the hotel):
Founded in 1640, Hacienda Santa Cruz was formerly a Franciscan monastery, monks inhabited and ancient part of the hacienda "la casa principal". Nowadays Hacienda Santa Cruz is changed into a marvelous boutique hotel with its unique personality and well defined character. Well located , Hacienda Santa Cruz is within only 10km from the international airport , 12km from downtown and very close from the most important archeological and natural sites of the region "UXMAL; MAYAPAN and CHICHEN-ITZA" ... more   less 
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Also Known As:
Hacienda Hotel Santa Cruz Palomeque

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