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Reviews (180)
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6 - 11 of 180 reviews
Reviewed 6 December 2016 via mobile

It is a very nice hacienda in merida. 30 min from downtown merida. The staff is not the greatest but the property is very nice.
Food at the restaurant is good, too expensive they take advantage of you because of the distance to downtown.
If you are with a large party is worth take an uber to downtowns food is amazing in Merida downtown

Stayed: December 2016, travelled with family
1  Thank Pablo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2016 via mobile

We had just a little lunch stop over on our way to Uxmal. With no other guests on site sitting on the nice restaurant's terrace at the back of the main building made us feel like we are in a different world. The local chicken main course was excellent. Staff was very nice and welcoming. The atmosphere and vibe are truly special. We felt lucky to have found this place. Probably also very good for an overnight stay.

Stayed: November 2016, travelled as a couple
2  Thank Denneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2016

Although a little far from Merida center, our stay was excelent. The staff was very professional and atenttive. The restaurant was very good, we enjoyed the mexican food. Our room was clean and spacious.

  • Stayed: August 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Fernando d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2016 via mobile

The best service I have received in my life. The staff goes above and beyond to serve you. Beautiful hotel, beautiful rooms. It is very relaxing. Weddings are nice here and the Hacienda has a chapel. It's a little expensive for traveling solo one night, but worth it if you come with your couple or family.

Stayed: August 2016, travelled solo
1  Thank Cristina I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2016

While I didn't stay here, I would like to mention that the hacienda now has new owners and they are investing a ton of money in refurbishing and renewing the place. A hacienda like this is a real money pit and so it does require some deep pockets.

Dinner was great, a very nice restaurant with a small but tasty menu and the service was gracious. When we arrived someone from reception walked out to meet us which made us feel like we were welcome there. Nice!

  • Stayed: June 2016, travelled as a couple
    • Value
    • Service
1  Thank BillLawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hsantacruz2015, Gerente at Hacienda Santa Cruz, responded to this reviewResponded 13 July 2016

Hello BillLawson,

We are thrilled to hear your experience while dinning with us. As you mentioned , we are a new administration and we are doing everything to please our customers.

Best Regards ,

Josue Fuentes
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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