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Reviews (553)
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6 - 11 of 553 reviews
Reviewed 25 July 2017

Before making a decision about what Hotel to stay in read all my comments, this is not a bad Hotel is just under BAD Management, if you dont mind to wait to get your car because the Valet parking is delivering towels or food or vice versa, this may be a good choice, if you dont mind getting your feet dirty after cleaning yourself because they dont mop the floors, this may be a good choice, if you dont mind the lack of water pressure (even though you have to go the extra mile as guest to call front desk and ask them to remove that device), then this may be a good choice. If you love people smiling at you at the front desk, this will be a good choice.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 243hectorz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hildeberto C, Gerente at Fiesta Inn Merida, responded to this reviewResponded 1 September 2017

Dear Guest
thank you for your time to send us all your comments, we are truly sorry we hope to see you in the future, I just taking the hotel at august 1 2017, this I very valius for me, sorry for all inconveniences, thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2017

Location is great. Close to lots of stores and the highways. Nicely designed and decorated. However, the class thing is a bit much. Strange how few beach type, non Mexican people stay there. Pool was being repaired and no one told us as we checked in. Tragic. They knew it and only mentioned everything else.

Room layout was silly trendy. Tiny bathroom with the toilet behind the door. Bathroom sink was beside the living room which sprayed all over the counter when you washed your hands. Don't usually care about these things, but this hotel makes extra effort to make itself out as "something". Guess that's the corporate chain crap. I didn't care for it and we stayed somewhere else for the next 2 days/nights.

Housekeeping did a really good job and were really friendly women. They are the silver lining to the experience.

A/C worked well. Wi-fi was decent but a bit slow at times. Flat screen TV worked for its function but seemed to be in standard definition - the quality was off. The king bed was comfortable. There are blackout curtains if you dont want light to come in. Didnt check out the fitness room so cant comment. The lobby is on the second floor and is quite fancy with various meeting rooms but we didnt use them. There is a smoking area on the patio outside the lobby, which we wish had been made clearer/more obvious. The dining area looked nice but breakfast wasnt included - ~$219 MXN for breakfast buffet.... pass.

The issue that pissed me off the most was the valet only parking. What a crap gimmick! Can't park your car yourself? Ask for your car each time - multiple times a day and they expect a tip, otherwise wont smile. Bullcrap.

For the price range it was alright. At the same time:
Too snobby
Too gimmicky
Too bad - ain't goin back again!

Room Tip: Rooms facing northwest and east would be better than a parking lot
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank CosmicTami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IvanFonseca, General Manager at Fiesta Inn Merida, responded to this reviewResponded 28 June 2017

Dear Guest;

It has been a pleasure to have you here in our hotel. Our job and purpose is to serve you in everything you need.

Sincerely we appreciate your visit and preference, I am very sorry for what happened and I offer you an apology for the inconvenience in the hotel, we will take actions to improve

We invite you to return soon.

Kindly

Iván Fonseca
General Manager
Fiesta Inn Mérida

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2017

We had a great experience at this hotel. We were offered an upgrade to a larger room that we had booked and were able to enjoy amazing views of Merida landscape. The property is well-kept and clean. Our favorite was the breakfast buffet, truly local taste at a very reasonable price.

Recommended stay! We'll repeat.

Room Tip: Great views, local, modern
  • Stayed: December 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Alejandro G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IvanFonseca, General Manager at Fiesta Inn Merida, responded to this reviewResponded 7 January 2017

Dear Guest;

It has been a pleasure to have you here in our hotel. Our job and purpose is to serve you in everything you need.

sincerely we appreciate your visit and preference, we are most grateful for your fine attention

We invite you to return soon.

Kindly

Iván Fonseca
General Manager
Fiesta Inn Mérida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2016 via mobile

Clean and excellent service. Very expensive breakfast,specially if you have kids that will eat a little and be hungry in hour. I would recommend going to "El viejo molino" for breakfast just across the parking lot.
If you don't buy from the hotel's "pantry" or restaurant, they don't let you sit anywhere near the lobby to enjoy take-out or delivery.
Rooms are clean and confortable though.

Stayed: July 2016, travelled with family
Thank susanaeliette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IvanFonseca, General Manager at Fiesta Inn Merida, responded to this reviewResponded 26 July 2016

Dear Guest;

It has been a pleasure to have you here in our hotel. Our job and purpose is to serve you in everything you need. We will review these comments and we will work on it.

Sincerely we appreciate your visit and preference, we are most grateful for your fine attention

We invite you to return soon.

Kindly

Iván Fonseca
General Manager
Fiesta Inn Mérida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2016

Good room, good food what else? I was in Merida the for an international meeting at the convention center just in front of the hotel!! This hotel is very good choice!! The staff is helpful and the states are raisonnable.

  • Stayed: June 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GRAND67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IvanFonseca, General Manager at Fiesta Inn Merida, responded to this reviewResponded 11 June 2016

Dear Guest;

It has been a pleasure to have you here in our hotel. Our job and purpose is to serve you in everything you need.

sincerely we appreciate your visit and preference, we are most grateful for your fine attention

We invite you to return soon.

Kindly

Iván Fonseca
General Manager
Fiesta Inn Mérida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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