We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
The Royal Playa del Carmen(Playa del Carmen)
US$356
US$309
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Mahekal Beach Resort(Playa del Carmen)
US$254
US$133
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
The Palm at Playa(Playa del Carmen)(Great Value!)
US$188
US$164
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Riviera Maya Suites(Playa del Carmen)(Great Value!)
US$143
US$127
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Fairmont Mayakoba(Playa del Carmen)
US$419
US$319
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Beachfront
US$428
US$287
Melia.com
View Deal
  • Free Wifi
  • Free Parking
Maya Villa Condo Hotel & Beach Club(Playa del Carmen)
US$154
US$121
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
La Tortuga Hotel & Spa(Playa del Carmen)(Great Value!)
US$92
US$65
Booking.com
View Deal
Certificate of Excellence
  • Breakfast included
  • Pool
La Pasion Hotel Boutique by Bunik(Playa del Carmen)(Great Value!)
US$50
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (2,452)
Filter reviews
2,452 results
Traveller rating
2,093
235
83
27
14
Traveller type
Time of year
LanguageAll languages
More languages
2,093
235
83
27
14
Show reviews that mention
All reviewsprivate poolrainforest experienceoutdoor bathtubeco toursaffron restaurantsands restaurantin villa diningla coparesort hostbreakfast buffetreflections poolsanctuary pool villavilla bbqbuggy driversgolf cartmayakoba areabeach club
Filter
Updating list...
1,758 - 1,763 of 2,452 reviews
Reviewed 9 October 2011

There's really not much more we can add to what other reviewers have written about BT - this resort is incredible and very much deserves it's rating as the best resort in Playa del Carmen.

From the moment we arrived and were greeted by valet parking and smiling resort hosts we knew we were in for something special; and we weren't disappointed. Nothing is too much for the staff and they go out of their way to ensure you enjoy your stay. And how could you not enjoy it!

We stayed in a Garden Villa which was close to the main hub and ideal for walking to restaurants and breakfast. Getting to the beach mean't a longish walk or simply jumping on a golf buggy or the boat. The boat was a nice way to see the river and some local flora and fauna. Each villa has a pool and the rooms are very welcoming with tasteful decor and luxurious feel to them. The turn down service at night was a lovely touch as were the bathroom extra's in case you forgot anything. Bug repellant was provided - and needed! This again highlighted that BT goes the extra mile to give you what you need for a lovely stay.

Moving onto the food - we ate at The Sands for both lunch (when at the beach) and for dinner. Tamarind was another lovely meal and we also enjoyed La Copa bar and tapas on our last night. It was fantastic to eat under the stars! We found the prices to be comparable to many other resorts of this standard and not anymore expensive then what you'd pay for a nice meal in London. Of course for Mexico that may seem costly but for what you receive, the service and location it is all worth it. And then there's breakfast! This is a buffet with a difference; the fruit was delicious and changed daily, there was choice after choice of different meal options and they provided take away when we headed out early for the day. And Grandma's hot chocolate is a must try!

Spa - our booking included a 60 minute massage for one which was another luxurious treat and highly recommended if you get the chance. Very relaxing.

Golf - although we didn't play the course looked immaculate and is Greg Norman designed. The hole by the beach looks like quite the water hazard!

Driving into Playa was a breeze and you can find parking for 13-20pesos/hr on 10th Avenue which is only one block up from the popular 5th Ave pedestrian area. There are plenty of restaurants, bars, markets and general shopping to do along with a nice beach to wander.

So what else is there to say? BT is an absolutely stunning resort and we would return tomorrow if we could. Maybe next year!

  • Stayed: October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank thejourneysofar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this reviewResponded 5 November 2011

Dear thejourneysofar

I want to thank you for choosing our property for your vacation. We appreciate your valuable feedback on Trip Advisor regarding your recent visit to Banyan Tree Mayakoba.

We are pleased to read that you had an enjoyable stay and that our staff and our service made you feel special. More over we will be pleased to have you back again in this part of the Riviera Maya.

Best wishes,

Maximilian Lennkh
Vice President
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2011

As longtime Riviera Maya fans, we just returned from our second trip to the amazing Banyan Tree. Waiting patiently for a deal on Luxury Link, we jumped as soon as it became available and are sooooooo glad we did. The service, public space, food and general ambience is the ultimate in luxury, without being glitzy and in your face. Make no mistake, it is VERY expensive. Plan on spending at least $150-200 on dinner, $75-100 on lunch. My fantastic massage in the impeccable spa cost far more than most ($160 plus gratutity for a 60-minute massage) and the endless breakfast buffet (which most of the time is included in your room rate) was $80 for two! The lobby bar and Tamerind Restaurant afford magnificant views of the lobby/lagoon. If given an opportunity to visit the Banyan Tree, don't pass it up; this is one special place. We can't wait to return...

Room Tip: Our garden villa was stunning...
  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tyme4atrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this reviewResponded 4 November 2011

Dear Tripreviewergirl

Thank you for coming again to this sanctuary of the senses. We are honored with comments like the ones you shared with us. We wish to thank you for your compliments about our hotel facilities and associates services.

It is very gratifying for the Banyan Tree Mayakoba team to know that we could meet your expectations again and that you had a wonderful experience.
We do look forward to welcome you back to our hotel.

Cordially,

Maximilian Lennkh
Vice President
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2011

Absolutely loved it!! Service was great... Room was spectacular! Can't wait to go back!

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Meesha1276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this reviewResponded 6 October 2011

Dear eesha127

We are all grateful to receive comments like yours and will be happy to welcome you back again in the near future.

With best regards,

Maximilian Lennkh
Vice President
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2011

Great resort. The villas are truly amazing! from the private pool and jacuzzi to the amazing bathroom with outdoor shower and tub to the bedroom doors that slide open all the way. Some people may be put off by having to take a bike or golf cart to the beach or restaurants but its really not a big deal. It is kinda pricey but we got a deal through jetsetter.

  • Stayed: May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robertorx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this reviewResponded 6 October 2011

Dear Robertorx

I thank you immensely for taking the time to write about your good experience you had here in our hotel.

We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments.

I look forward to welcoming you back to Banyan Tree Mayakoba soon.

Warm Regards,

Maximilian Lennkh
Vice President
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2011

This must be one of the best resorts in the world, where service, confort and natural beauty surrounds you. The villas are amazing and being only a 10 minute 20 usd taxi to Playa del Carmen makes it an ideal location. We would definetely go back. Be sure to bring your golf clubs cause the golf course is also amazing. Visit Mexico this area is not dangerous and it is completely safe, the resort is isolated by the private beach with security and the entrance of the hotel is far from the highway so this place is very private. if you want privacy this is the place to be.

  • Stayed: September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com
Thank CARLOS L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this reviewResponded 6 October 2011

Dear Viajero de Banyan Tree.com

We are happy to read your complimentary notes on Trip Advisor about your stay with us, we are delighted that you enjoyed the facilities and services we provide. Thank you for taking the time to write about your experience and to share them with other readers.

Hoping to welcome you back soon,

Best regards,

Maximilian Lennkh
Vice President
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews