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“Fairy Tail to complete our anniversary”

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Banyan Tree Mayakoba
Ranked #2 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 8 December 2012

We had chosen Banyan Tree once again, this time Mayakoba to celebrate our 30st anniversary and we absolutely did not get disappointed. From the beginning of our 14 night stay to the end, we got pampered and all the servants (from reception, restaurants, call center, beach boy, buggy driver, cleaning equippe, maintenance) we only got their best. We were fortunate to stay at a Spa Pool Villa, and relaxed in all the places available. Coming from Europe we are not used having the facilities of a pool and sundeck and enjoyed the early morning or late evening hours for a swim in the private pool.

Rooms: Big nicely and warm furnished, not modern, that is correct, but rustical with a mexican/asian touch, thus giving you the feeling of cozyness and being welcomed.

Check-in/check-out procedure: very efficient and smooth.

Buggy Service: they picked us up within 5-10 min. after the call. Though there was a huge wedding going on, we never had to wait too long for a buggy ride.
Besides, most of the rooms are within walking distance to the lobby and breakfast area. Or walking back from Saffron to the room only takes you 15 min. max.

Restaurants: all the restaurants are absolutely clean, and very inviting.
The breakfast choice in the Oriente was absolutely amazing. The Tamarind and Saffron had their prices, but considering one is staying in a 5* star hotel you also expect a certain environment at night and service, and that was absolutely given. The prices of the nicely presented food in fact, are similar to the once we pay in Switzerland. The wine was quite expensive, but from what we heard from other parties that we had met on tours, is that wine offered in hotels in Mexico are in general expensive. So we shifted our alcoholic preference and visited the bar and enjoyed a glass of cocktail instead. And if you felt, you needed more light to read the menue and to sign the check, no problem just ask for a tourch or use your torch ap on your mobile.
Beach: wonderful, sugar like long beach to stroll on. Unfortunately the weather was not always perfect, and so the amazing carribean sea colours were missing and a lot of waste got washed ashore (plastic cups, bottles, shoes whatever that had been thrown over ship out there somewhere). Perhaps during bad days and high tide the cleaning frequency should be increased.
Eco-tour: offered by Banyan Tree is a must, you might be seing Alex the crocodile, and many other species fliying species.

As mentioned before, there was a huge wedding going on with approx. 250 guests, and so one night the noise level was quite high. We tried to escape, dinner at Saffron, and stayed in the room with closed windows at night and it did not bother us. But most probabely it would have been slighly different, if we had only spend a couple of days at this resort.
We are definitely looking forward to visiting Banyan Tree again. Thank you for giving us such a nice room and great time.

Room Tip: Spa Villa Rooms are 701 to 708 and definitely all great.
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  • Stayed: December 2012, travelled as a couple
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4  Thank hpcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,296 - 1,300 of 2,171 reviews

Reviewed 8 December 2012

We stayed at the Mayakoba during our recent honeymoon, and had an absolutely outstanding experience. I've been lucky enough to stay at a few high end hotels recently, and so have some basis for comparison. Even among its peers, for me the Mayakoba truly stood out.

Each guest suite (or rather, "villa") comes with its own private pool and hot tub. Rooms are spotless, well designed and beautifully appointed. Service was outstanding and ranks among some of the best I've ever experienced. What differentiates good from great service is the level of anticipation; the Mayakoba's staff made such an effort to anticipate our needs. Case in point: while dining at the hotel's in-house Thai restaurant, Saffron, one evening, I had rubbed my shoulders just ONCE before the hostess came over and asked if I felt chilly, and would like a shawl. Servers and waitstaff immediately took note of our names and took care to refer to us by them.

My only tiny quibble would be in the design of the guest suites. The "living room" area of our suite was actually an entirely separate room; you have to navigate a small garden path to get to the living room from the bedroom. While the path is only about three feet long, I would have preferred a more traditional arrangement with the bedroom, living room and bathroom all interconnected. Exiting the living room, closing the door, and walking through the garden to get back in to the bedroom was a pain at 2 in the morning in the dark. I didn't use our living area in the evenings nearly as much as I might have because of this.

Also be aware that due to the Mayakoba's environment (mangroves, canals), wildlife can be spotted around the property. Birds fly in to the breakfast area and we spotted a raccoon a few times outside our door. Mosquitoes are also rampant here so insect repellent is highly recommended.

All in all, one of the loveliest hotels I've stayed at. Would highly recommend for those seeking a luxury experience.

  • Stayed: November 2012, travelled as a couple
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3  Thank Carolyn122011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Montreal, Quebec, Canada
11
Reviewed 4 December 2012

Rooms to dark, decoration superb, the handle of the toilet was broken, the shower door was not closing, the hot and cold water of the shower was not well regulated.
The service of the maintenance did not came rite away when I had problems and they fix the problem after many calls.
Sorry but I will not come back to the Bayan tree Mayacaba but may be in Asia.

  • Stayed: December 2012, travelled with family
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Review collected in partnership with BanyanTree.com
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Banyan Tree Mayakoba, responded to this reviewResponded 18 December 2012

Dear viajero de BanyanTree.com

I do thank you for the feedback and was happy to rear that you liked the hotel and decoration.

I am very sorry that our respond time to your problem was too long and we are working hard to improve our services. When coming back next time pleased do let me know so I can make sure you have a perfect stay.

Looking forward to welcome you back to the Banyan Tree Mayakoba,

Kind Regards

Maximilian Lennkh
Vice President
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2012

My husband and I spend one weak at Banyan Tree Myakoba. This place is amazing and I can honestly say this was the best vacation . Our villa was beautiful , service was superb and breakfast unbelievable . We were so impressed with this resort , we are definitely comming back next year!!!! To be honest I can not find one negative thing to say about that place,for sure it's worth comming there.

  • Stayed: November 2012, travelled as a couple
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Thank Alexandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, Room Division manager at Banyan Tree Mayakoba, responded to this reviewResponded 7 December 2012

Dea Alexandra M

On behalf of the Banyan Tree Mayakoba Family, I wish to thank you immensely for taking the time to write about your impressions about your recent stay with us.

It is of our entire satisfaction to read that that you had a dreamlike.

I look forward to welcoming you back to this Sanctuary of the Senses soon.

Kindest regards,

Livia Martinez
Room Division manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2012

The rooms are amazing and the staff very helpful. However, I am writing this at 1am because it is impossible to sleep. There is a wedding going on until 2am so instead of a peaceful spa resort, it is now a huge nightclub with the sound blasting into the rooms of guests far away. Before you book, call and find out if there are any weddings booked so you can plan around it. Even from suite 514, which is not next to the main hall it is loud. The manager offered let us sleep in an ocean side suite for the night, but leaving all your stuff and going across the resort in the middle of the night is not appealing. Everything else has been great, but not being able to sleep in your room is a pretty big minus.

Room Tip: If you are getting a garden villa, get a room in the 1xx or 4xx so you can walk to the restaurants...
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  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank Lutfur B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
Price Range: RM2,717 - RM8,086 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 122
Official Description (provided by the hotel):
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Playa Del Carmen, Mexico - Riviera Maya

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