While I have stayed at many hotels and resorts, this one stood out for several reasons. Namely, the hotel was clean and just as advertised.
Typically I don't do AI resorts for some of the reasons exhibited by this one. For example, the food in the restaurants was just average. The breakfast buffets were great but the dinner buffets were sort of bland. The asian restaurant had great sushi, won ton soup and egg rolls, but the beef terriyaki was bland and the kung pao chicken was flat out terrible. (It was just a lightly seasoned chicken breast). Having said that, the service here, again, was top notch. They went out of their way to please.
The location was great. This is a small resort geared toward "upper-middle class" types of people. There was not many kids and drunk college students roaming around. All the rooms had a nice view.
One thing that struck me was how few people actually tip. These folks do not work for free. If you go here (or any resort), please be sure to tip. It doesn't have to be a lot.....just a buck or two.
The romantic dinner was nice but it was too dark to see what you were eating. Also, the food tasted as though it were warmed up from the day before.
Special thanks to Martha (poolside waitress), Francisco and Josue (bartenders), Israel (breakfast buffet waiter), and Yuvney (super-sweet omelet girl). Oh! The guy who restocks the mini fridge in your room does a great job. I gave him a couple bucks every other day and he kept me supplied with plenty of canned Tecate Lights (I wasn't a huge fan of the draft beer they serve in all the bars).
If you are looking for a resort with lots of loud music, poolside games, evening activities that are raucous and loud, this place isn't for you. Also, on our last day, we noticed a high number of toddlers at the pool. While this is not advertised as an "adults only" resort, it almost should be. All the little kids on the last day took up stools at the pool bar and frequently splashed and screamed with no control from their parents. Not only was this disrespectful and annoying, we felt the resort should have a staff member or two to keep the little ones on the other end of the long, narrow pool. Other guests were not shy about showing their frustration over this, either. As I said, this is a quiet resort oriented toward middle-aged adults who are just looking to relax, be left alone, and treated to good service without all the hype, noise, and annoyances.
If you are flying into Cancun and do not have transportation arranged to Playa del Carmen, I highly recommend the ADO bus. It can be caught at either Terminal 2 or 3 and is a quick 45 minute ride to Playa. From the bus station there, the resort is an easy 5 minute walk through the shopping mall area.
Safe travels, everyone and cheers.
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
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- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Playa Del Carmen, Mexico - Riviera Maya