First of all, let me say this rating is not for the property. This is a bride-to-be's account of the experience I have had so far. I hope to write a review with a better rating after our wedding (fingers crossed)
This is the hotel my fiance and I have chosen for our wedding in May 2012. We read countless reviews and talked to numerous people before deciding to book at Playacar Palace. As a bride to be I was very interested in peoples experiences with weddings at Playacar Palace. Many of the reviews and brides I have spoken to have had wonderful things to say about the weddings at Playacar Palace. I hope this is true, because it has been a nightmare dealing with the staff in Miama. Everytime I talk to someone I get a different answer. I'm terrified to end up in Playa del Carmen with a whopping bill and horrible service, because of lack of communication between the Miami offices and Playacar Palace. We are expecting around 40 guests for our wedding with over 88 room nights booked (although the offices in Miama tell us only 34 nights). I would expect that since we are bringing such a large group to the resort that we would be treated a little better. At one point my family members who had booked the Presidential Suite were told their room was given away! It would be nice if the staff at Playacar Palace and the staff in Miama had more communication with each other. While this is not anyone at Playacar's fault, it's unfortunate that our experience starts off on such a bad note due to poor staff in Miami.
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, AAE Travel Pte Ltd and Agoda so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Playa Del Carmen, Mexico - Riviera Maya