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“Beautiful and Relaxing”

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La Tortuga Hotel & Spa
Ranked #53 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 11 April 2011

All the reviews on Tripadvisor are accurate. This is a quaint, beautiful, peaceful hotel. The staff was friendly and helpful. The room was clean and also very quaint. Plenty big enough for 2-3 people. We had a beautiful balcony over looking the pool and courtyard. The pool was clean and refreshing. We went to the beach and also sat by the pool which was a nice contrast. The location is also perfect- just a block off 5th but far enough away to feel like you are separated from all the tourists. My only negative is the room we had was in the back and on sat nite the bar behind the hotel had a band until 1 or 2 am that kept us awake. Other than that nite it was very quiet. We had breakfast included every morning and the lattes were great! The menu had a very nice selection. We also had dinner at the Bistro connected to the hotel and that was very good. We would highly recommend this hotel.

  • Stayed: April 2011, travelled with friends
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Thank Sara44Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

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Reviewed 10 April 2011

This was our second trip to Playa. First was eight years ago for our wedding but we remembered this little hotel our friends had stayed at and decided to stay al La Tortuga this trip. From check in to departure the staff could not have been friendlier or more accommodating. Rooms were not large (we had a swim up room), but we don't spend too much time there. Swimming, courtyard and lounge are were enclosed and a nic e area to relax after long day at beach or on 5th Ave. We only ate breakfast at hotel and the food was delicious (was included). Can't speak to the spa, but it looked nice.

  • Stayed: April 2011
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Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2011

My husband and I just returned from an amazing 3night stay at La Tortuga. We were "wow"ed by Claudia the moment she greeted us-she immediately helped us set up a local tour and answered all of the many questions we had. Alberto and Fidel also introduced themselves immediately and provided amazing service and professionalism for us during our entire stay. After mentioning to Fidel that my husband would be celebrating a birthday during our last day, we were greeted on his birthday with specially concocted cocktails and every inch of our room was decorated with balloons, flower petals, chocolate strawberries and champagne! Our breakfasts at La Bistro were delicious with great service provided by Santiago! I do hope we can return next year....I'm already looking forward to it!

  • Stayed: March 2011, travelled as a couple
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Thank skinnyskied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2011

The quality of service was unbelievable. The staff was so attentive...on a first name basis and the food was always excellent. Just had to make a suggestion and they were always happy to accommodate. Our best hotel and personal staff ever! And, only one block from 5th Ave. and two to the beach. Quiet, respectful and the highest recommendation I could give a hotel!

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  • Stayed: March 2011, travelled as a couple
    • Value
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Thank Mariel717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2011

A beautiful oasis in the center of Playa. Perfect location, close to the beaches, the restaurants and the shops, yet off the main strip, which ensures quietness and serenity.
Service was perfect, personable and tasteful. It was my boyfriends' b-day and they surprised us with a room full of balloons, chocolate covered fruit and a bottle of champagne. Flower petals were everywhere!. El bistro prepared a dinner table for us on the roof-private, with our own music. Upon returning to the room after dinner, we found creme brulee waiting for us! Can't say enough about this place. Thank you, La Tortuga!

  • Stayed: March 2011, travelled as a couple
    • Value
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    • Rooms
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Thank jeannabrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#36 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Price Range: RM359 - RM1,250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Mexico - Riviera Maya

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