First and foremost, the staff is great; they were very helpful and accomodating throughout the whole trip. The location of the hotel is fantastic as well.
Initially, my girlfriend and I did not have any enthusiasm for our "standard" room, so we inquired about upgrading to a standard plus room for an additional cost. We were advised that no rooms were available for upgrade, so we weren't happy with our response and left to go eat lunch.
When we returned we were met by Johanna who was able to get us a standard plus room. We were incredibly happy, and when we went to pay the additional cost, we were advised that it was not required and we just had to enjoy the room! :)
We transfered to room 309 (great room) and were very happy with the balcony with a view of the inner court. During the week it rained like crazy and we had to move to another room (310) given the excessive amount of rain that somehow found its way into our light fixture above the bed. We didn't mind; we weren't letting mother nature ruin our vacation!
Regardless of our initial check-in blues and rainfall, we were well taken care of by the staff and will definitely return to this boutique hotel. Thx again to the staff (reception, cleaning ladies, restaurant staff) for making our stay comfortable, if not memorable. See you all soon!
BONUS: free breakfast
GOOD TO KNOW: Kool Beach Club is better than it used to be; go there and profit from the hotel discount :)
- Official Description (provided by the hotel):
- La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more less
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- Also Known As:
- La Tortuga Hotel And Spa
- La Tortuga Hotel Playa Del Carmen
- La Tortuga Playa Del Carmen
- Hotel La Tortuga
- La Tortuga Hotel & Spa Playa Del Carmen, Mexico - Riviera Maya