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“Great stay at La Tortuga Hotel and Spa”

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La Tortuga Hotel & Spa
Ranked #53 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 11 October 2017

First and foremost, the staff is great; they were very helpful and accomodating throughout the whole trip. The location of the hotel is fantastic as well.

Initially, my girlfriend and I did not have any enthusiasm for our "standard" room, so we inquired about upgrading to a standard plus room for an additional cost. We were advised that no rooms were available for upgrade, so we weren't happy with our response and left to go eat lunch.

When we returned we were met by Johanna who was able to get us a standard plus room. We were incredibly happy, and when we went to pay the additional cost, we were advised that it was not required and we just had to enjoy the room! :)

We transfered to room 309 (great room) and were very happy with the balcony with a view of the inner court. During the week it rained like crazy and we had to move to another room (310) given the excessive amount of rain that somehow found its way into our light fixture above the bed. We didn't mind; we weren't letting mother nature ruin our vacation!

Regardless of our initial check-in blues and rainfall, we were well taken care of by the staff and will definitely return to this boutique hotel. Thx again to the staff (reception, cleaning ladies, restaurant staff) for making our stay comfortable, if not memorable. See you all soon!

BONUS: free breakfast
GOOD TO KNOW: Kool Beach Club is better than it used to be; go there and profit from the hotel discount :)

Room Tip: Take a Standard Plus room with balcony; you won't regret it
See more room tips
  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Hotel_Hopper_1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 13 October 2017

Hello good morning,

thank you for taking time to write about your experience in our boutique hotel. I have shared your comment with our staff to which they appreciate your kind words and for acknowledging their work. I am pleased you enjoyed your free upgrade as always we strive to exceed your much valued clients expectations and I was more than happy to assist you you.

Once again, thank you and we sincerely hope to have the opportunity in welcoming you back to our boutique hotel in the near future.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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26 - 30 of 2,425 reviews

Reviewed 8 October 2017

מלון במיקום ממש מעולה.
היינו זוג וישנו שם לילה אחד ונהננו מאוד.
המלון ממש קרוב לשדרה 5.
הבריכה היתה מלוכלכת ולא היה ניתן ליכנס אליה.
אבל בסך הכל המלון ממש יפה ורגוע.
במלון מקבלים שובר וארוחת הבוקר נמצאת במסעדה סמוכה למלון.
Hotel you are really excellent.
We were a couple and slept there one night and had a great time.
The hotel is just off 5th Avenue.
The pool was dirty and could not be entered.
But overall the hotel is really beautiful and relaxed.
A voucher is available at the hotel and breakfast is located in a restaurant close to the hotel.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank rivik2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 13 October 2017

Hello good afternoon,

Thank you for taking time to write your review about your experience and stay here with us. We are pleased to hear that we exceeded your expectations and your stay here with us was a memorable one.

We sincerely hope to have to opportunity in welcoming you back toour boutique hotel in the near future.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017 via mobile

A Great value for money! Very Nice staff, best location, very clean, a comfortable and big bed. There is a good breakfast included. the pool isn't very inviting but the rest is just perfect! And cheap...

Stayed: October 2017, travelled with friends
Thank Nataloe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 13 October 2017

Hello good afternoon,

Thank you for taking time to write your review about your experience and stay here with us. We are pleased to hear that we exceeded your expectations and your stay here with us was a memorable one. I have passed your kind words onto our staff and they are thrilled you appreciated their work and attention to details.

We sincerely hope to have to opportunity in welcoming you back toour boutique hotel in the near future.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017

This place is good for a budget stay. The location is great, right around the corner of 5th Avenue which is where you want to be. Close to all the restaurants and shops. If you wanted to go to the beach. There are 2 beach clubs that you can hang out at for a discounted rate. Definitely go for the rooms on the higher floors as I found the ones on the lower floors to be a little claustrophobic. We loved the restaurant attached to the hotel. The food was very good as well as the prices. Our breakfast was included with our hotel stay and it was very good. The service was excellent! Beware that the hotel is very close to Coco Bongo and you can hear some noise from the club. It was a little faint, but still you could hear it. So if you're a light sleeper, this hotel might not be for you.

Room Tip: Go to the top floor for bigger and quitter rooms
See more room tips
  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Jeanette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 27 September 2017

Hello good afternoon Jeanette,

Thank you for taking your time and writing about your experience in our boutique hotel. We are please to read you enjoyed your stay here with us. We sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa in the near future.

All the best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

We stayed at the hotel for 4 nights and really loved it. It is a very beautiful hotel, very nice pool( although there isn't enough sun because there is a lot of trees). The rooms are comfortable and clean. We were upgraded to a better room ( suite) because we were on our honeymoon without any extra charge.
Breakfast was ok nothing special and the wi-fi can be a little problematic.
The staff personal are great!!! Very nice and always willing to help you with everything . Truly, it was the best customer service we got in Mexico!!

Stayed: September 2017, travelled as a couple
Thank Hoorhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 27 September 2017

Hello good afternoon,

Thank you for taking time to write about our boutique hotel and to have chosen us as the destination for your honeymoon. We are please you enjoyed your free upgrade and your stay here with us.

We sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa in the near future.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#36 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Price Range: RM351 - RM1,217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Mexico - Riviera Maya

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