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Reviews (2,496)
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1,594
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All reviewsswim up roomrooftop jacuzzicomo comoboutique hotelbeach clubincluded breakfast isattached restaurantcoco bongostandard roomsun deckpool areajunior suitehot tubshort walk to the beachevery morningour honeymoonfifth avenue
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60 - 65 of 2,496 reviews
Reviewed 8 October 2017

מלון במיקום ממש מעולה.
היינו זוג וישנו שם לילה אחד ונהננו מאוד.
המלון ממש קרוב לשדרה 5.
הבריכה היתה מלוכלכת ולא היה ניתן ליכנס אליה.
אבל בסך הכל המלון ממש יפה ורגוע.
במלון מקבלים שובר וארוחת הבוקר נמצאת במסעדה סמוכה למלון.
Hotel you are really excellent.
We were a couple and slept there one night and had a great time.
The hotel is just off 5th Avenue.
The pool was dirty and could not be entered.
But overall the hotel is really beautiful and relaxed.
A voucher is available at the hotel and breakfast is located in a restaurant close to the hotel.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank rivik2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 13 October 2017

Hello good afternoon,

Thank you for taking time to write your review about your experience and stay here with us. We are pleased to hear that we exceeded your expectations and your stay here with us was a memorable one.

We sincerely hope to have to opportunity in welcoming you back toour boutique hotel in the near future.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017 via mobile

A Great value for money! Very Nice staff, best location, very clean, a comfortable and big bed. There is a good breakfast included. the pool isn't very inviting but the rest is just perfect! And cheap...

Stayed: October 2017, travelled with friends
Thank Nataloe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 13 October 2017

Hello good afternoon,

Thank you for taking time to write your review about your experience and stay here with us. We are pleased to hear that we exceeded your expectations and your stay here with us was a memorable one. I have passed your kind words onto our staff and they are thrilled you appreciated their work and attention to details.

We sincerely hope to have to opportunity in welcoming you back toour boutique hotel in the near future.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017

This place is good for a budget stay. The location is great, right around the corner of 5th Avenue which is where you want to be. Close to all the restaurants and shops. If you wanted to go to the beach. There are 2 beach clubs that you can hang out at for a discounted rate. Definitely go for the rooms on the higher floors as I found the ones on the lower floors to be a little claustrophobic. We loved the restaurant attached to the hotel. The food was very good as well as the prices. Our breakfast was included with our hotel stay and it was very good. The service was excellent! Beware that the hotel is very close to Coco Bongo and you can hear some noise from the club. It was a little faint, but still you could hear it. So if you're a light sleeper, this hotel might not be for you.

Room Tip: Go to the top floor for bigger and quitter rooms
  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Jeanette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 27 September 2017

Hello good afternoon Jeanette,

Thank you for taking your time and writing about your experience in our boutique hotel. We are please to read you enjoyed your stay here with us. We sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa in the near future.

All the best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

We stayed at the hotel for 4 nights and really loved it. It is a very beautiful hotel, very nice pool( although there isn't enough sun because there is a lot of trees). The rooms are comfortable and clean. We were upgraded to a better room ( suite) because we were on our honeymoon without any extra charge.
Breakfast was ok nothing special and the wi-fi can be a little problematic.
The staff personal are great!!! Very nice and always willing to help you with everything . Truly, it was the best customer service we got in Mexico!!

Stayed: September 2017, travelled as a couple
Thank Hoorhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 27 September 2017

Hello good afternoon,

Thank you for taking time to write about our boutique hotel and to have chosen us as the destination for your honeymoon. We are please you enjoyed your free upgrade and your stay here with us.

We sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa in the near future.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017

This hotel completely surpassed our expectations! I had booked it as a surprise for my husband's birthday and they truly went above and beyond to make it special for us. We will never forget our stay at this hotel! The room and pool are even better than they look in the pictures and it was so relaxing sipping cocktails beside the pool. The staff are absolutely incredible and really make the experience stand out. We adore this hotel!!

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Moobygoosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 27 September 2017

Hello good afternoon,

Thank you for taking time to write your review about your experience and stay here with us. We are pleased to hear that we exceeded your expectations and your stay here with us was a memorable one. I have passed your kind words onto our staff and they are thrilled you appreciated their work and attention to details.

We sincerely hope to have to opportunity in welcoming you back toour boutique hotel in the near future.

All the best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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