We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Blue Margaritas”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
La Tortuga Hotel & Spa
Ranked #52 of 217 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 27 July 2010

Stunning hotel with incredibly gracious staff. Spent hours by the pool sipping on delicious margaritas! The only heads-up.... the Tortuga gives its guests a pass for a free chair/umbrella on the beach, however, when I went (on a weekend) the beach was swarming with visitors and no chairs were available. Go early if you want a chair/umbrella!

  • Stayed: July 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rompy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 10 February 2017

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2,447)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,114 - 1,118 of 2,447 reviews

Reviewed 27 July 2010

From the reviews on Tripadvisor we chose La Tortuga and were not disappointed. Great staff ( Marco, Daniel, Jose, Miguel, Morgana, Bernie, Rosita). Excellent location. The property was beautiful and well maintained. The swimming pool was excellent and beautifully landscaped. And did I mention Marco? He was the best ! Happy hour with friends we met duiring our stay was one of the highlights of our trip thanks to Marco. El Bistro was excellent and we looked forward to our breakfast each morning. Only downside was the darkness of the room and a little noisy in the morning if facing 10th Avenue. We will look forward to returning and staying again at La Tortuga!

  • Stayed: July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 10 February 2017

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2010

Yes, this hotel is in a good location. One block off 5th street. Yes, the service at this hotel is excellent. We were especially impressed by Maribel, who told us that for $20 a night we could upgrade to a room with a rooftop jacuzzi. Daniel took us to three different rooms, so that we could pick the one we liked best, which was really wonderful of them. But that's were things went downhill.

This is a very clean hotel. I know so because I saw the staff laboriously cleaning every single day we were there. However, most of the hotel is outside, the hallways and staircases included. This leads to a very musty, moisture-heavy smell, no matter how hard you clean. And that's what first hit us as we walked around looking at the rooms.
We chose a room with a TINY balcony, that had a spiral staircase leading up to the rooftop jacuzzi. The furniture on said balcony looked like it had been there for AGES...ripped, smelly, and stained from rain. As we walked up the stairs to the jacuzzi big chunks of concrete actually falling off the stairs. The cushions surrounding our jacuzzi were also ripped, and had big water stains. Didn't make us want to spend a whole lot of time up there. As for our bathroom, it is nice at first glance, but upon further use we noticed the vanity covering was peeling off, and there was rust on the toilet bowl seat and around it on the floor.

The breakfast we had at the Bistro was good, but being from NYC, it wasn't anything to write home about. It's nice that it is free though.

We were told the beach is a five minute walk. NOT true. We walked for about 20 minutes until we got to Mamita's, the beach club that works with Tortuga to provide free towels and lounge chairs. We inquired about a bed but were told we would have to purchase a bottle of tequila to sit there. No thanks. The beach itself was beautiful, but there was loud euro techno blasting the entire time. Doesn't quite make for a relaxing day.

Back at the hotel, we went to the pool, which was usually deserted. It is a pretty pool, but don't expect to spend hours in there like you would at an all-inclusive. It's not that deep. Maybe that's the vibe of this place, to feel like you are alone, but my husband and I prefer to see a bit of activity going on. We barely saw any other travelers. And when I felt myself step on something in the pool and I looked down to see it was a rusty nail, it was time to get out of there.

And we did, literally. I have never done that before while on vacation, but we knew if we wanted to salvage the few days we had left of our vacation, we would have to check out early and move to an all-inclusive. And we did. And Tortuga refunded us for the days we would not be staying there, which is unheard of but again, is a testament to the wonderful service you will receive at this place.

Overall, we were disappointed, because this place came highly recommended by friends of ours, and we read up on it on Tripadvisor and saw the fantastic reviews. I guess we were expecting something different, something not quite as deserted and rustic. Maybe its just me, but I don't want to have to buy incense to light in my room because it stinks so badly. If you are looking for total luxury, this is not your place.

  • Stayed: July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank momowhut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 14 February 2017

Dear Guest,

Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas of improvement.

Kindest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2010

We've always relied on TripAdviser, discounting the over-the-top and way-at-the-bottom reviews, but this time we're down there at the bottom too. We booked a Superior room with balcony - admittedly the weather was dismal for most of our stay - but the room was remarkably small, even cramped, for the price, the balcony not much better; the pool was artfully designed to look at but hopeless for swimming in (dunking was OK but that's about it); and the breakfasts were unimaginative and, after a few days, frankly dull. The beach club was fine if you like regimented sunbeds, overpriced drinks and blaring music (and if you get there early enough to snag a bed). But the hotel staff were, as everyone says, simply wonderful - courteous, attentive and ever-helpful. This may all be coloured by our despair at Playa itself; this was our first time on the Caribbean coast after years of travelling up and down Mexico's Pacific coast, and we much prefer the latter.... Playa has the reputation of being much nicer than Cancun, but God knows what Cancun must be like. Fifth Avenue turns its back on the beach and the ocean, and the shops repeat themselves in frenzied monotony; the high-end restaurants were good (but very high-end); and at the base of the street a US/Euro designer mall (though at least in the open air) -- overall this felt like a million miles from the Mexico we've come to know and love. Never again.

  • Stayed: February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ANDVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 14 February 2017

Dear Guest,

Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas of improvement.

Kindest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2010

A pristine, small tropical hotel perfect for honeymooners or 50th anniversary. State of the art rooms with a great shower and signature bedding. No kids allowed. The beautiful pool is totally designed for adults. Excellent staff, El Bistro Restaurant, and full service. Located one block from Playa's Fifth Avenue. If you like tranquility, this hotel is world class. Ask for a balcony facing the pool and just sit back and relax.

  • Stayed: July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank pecoso1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 10 February 2017

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.3 km away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#17 of 217 in Playa del Carmen
1,330 reviews
0.6 km away
Hotel Cielo
Hotel Cielo
#12 of 217 in Playa del Carmen
882 reviews
0.3 km away
The Palm at Playa
The Palm at Playa
#22 of 217 in Playa del Carmen
1,728 reviews
Show Prices
Show Prices
Show Prices
0.4 km away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#49 of 217 in Playa del Carmen
1,619 reviews
0.4 km away
Aventura Mexicana
Aventura Mexicana
#28 of 217 in Playa del Carmen
1,929 reviews
0.6 km away
BRIC Hotel & Spa
BRIC Hotel & Spa
#61 of 217 in Playa del Carmen
530 reviews
Show Prices
Show Prices
Show Prices

Been to La Tortuga Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Price Range: RM 298 - RM 952 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TravelClick, Expedia, Agoda, Booking.com and HotelQuickly so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Mexico - Riviera Maya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing