We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Riviera Maya Suites(Playa del Carmen)(Great Value!)
US$110
US$86
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 16% below average rates

The price you found is 16% lower than this hotel's average rate of US$102/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Mahekal Beach Resort(Playa del Carmen)
US$248
US$180
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
The Palm at Playa(Playa del Carmen)(Great Value!)
Free cancellation until 27/07
US$167
US$162
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
La Pasion Hotel Boutique by Bunik(Playa del Carmen)(Great Value!)
Free cancellation until 22/07
US$68
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Soho Playa Hotel(Playa del Carmen)(Great Value!)
US$91
US$89
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
The Royal Playa del Carmen(Playa del Carmen)
US$329
US$263
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
US$309
US$247
Priceline
View Deal
Certificate of Excellence
  • Breakfast included
  • Pool
Fairmont Mayakoba(Playa del Carmen)
US$508
US$379
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Beachfront
US$792
US$666
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (2,497)
Filter reviews
2,497 results
Traveller rating
1,595
657
154
59
32
Traveller type
Time of year
LanguageAll languages
More languages
1,595
657
154
59
32
Show reviews that mention
All reviewsswim up roomrooftop jacuzzicomo comoboutique hotelbeach clubincluded breakfast isattached restaurantcoco bongostandard roomsun deckpool areajunior suitehot tubshort walk to the beachevery morningour honeymoonfifth avenue
Filter
Updating list...
1,130 - 1,135 of 2,497 reviews
Reviewed 27 July 2010

From the reviews on Tripadvisor we chose La Tortuga and were not disappointed. Great staff ( Marco, Daniel, Jose, Miguel, Morgana, Bernie, Rosita). Excellent location. The property was beautiful and well maintained. The swimming pool was excellent and beautifully landscaped. And did I mention Marco? He was the best ! Happy hour with friends we met duiring our stay was one of the highlights of our trip thanks to Marco. El Bistro was excellent and we looked forward to our breakfast each morning. Only downside was the darkness of the room and a little noisy in the morning if facing 10th Avenue. We will look forward to returning and staying again at La Tortuga!

  • Stayed: July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 10 February 2017

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2010

Yes, this hotel is in a good location. One block off 5th street. Yes, the service at this hotel is excellent. We were especially impressed by Maribel, who told us that for $20 a night we could upgrade to a room with a rooftop jacuzzi. Daniel took us to three different rooms, so that we could pick the one we liked best, which was really wonderful of them. But that's were things went downhill.

This is a very clean hotel. I know so because I saw the staff laboriously cleaning every single day we were there. However, most of the hotel is outside, the hallways and staircases included. This leads to a very musty, moisture-heavy smell, no matter how hard you clean. And that's what first hit us as we walked around looking at the rooms.
We chose a room with a TINY balcony, that had a spiral staircase leading up to the rooftop jacuzzi. The furniture on said balcony looked like it had been there for AGES...ripped, smelly, and stained from rain. As we walked up the stairs to the jacuzzi big chunks of concrete actually falling off the stairs. The cushions surrounding our jacuzzi were also ripped, and had big water stains. Didn't make us want to spend a whole lot of time up there. As for our bathroom, it is nice at first glance, but upon further use we noticed the vanity covering was peeling off, and there was rust on the toilet bowl seat and around it on the floor.

The breakfast we had at the Bistro was good, but being from NYC, it wasn't anything to write home about. It's nice that it is free though.

We were told the beach is a five minute walk. NOT true. We walked for about 20 minutes until we got to Mamita's, the beach club that works with Tortuga to provide free towels and lounge chairs. We inquired about a bed but were told we would have to purchase a bottle of tequila to sit there. No thanks. The beach itself was beautiful, but there was loud euro techno blasting the entire time. Doesn't quite make for a relaxing day.

Back at the hotel, we went to the pool, which was usually deserted. It is a pretty pool, but don't expect to spend hours in there like you would at an all-inclusive. It's not that deep. Maybe that's the vibe of this place, to feel like you are alone, but my husband and I prefer to see a bit of activity going on. We barely saw any other travelers. And when I felt myself step on something in the pool and I looked down to see it was a rusty nail, it was time to get out of there.

And we did, literally. I have never done that before while on vacation, but we knew if we wanted to salvage the few days we had left of our vacation, we would have to check out early and move to an all-inclusive. And we did. And Tortuga refunded us for the days we would not be staying there, which is unheard of but again, is a testament to the wonderful service you will receive at this place.

Overall, we were disappointed, because this place came highly recommended by friends of ours, and we read up on it on Tripadvisor and saw the fantastic reviews. I guess we were expecting something different, something not quite as deserted and rustic. Maybe its just me, but I don't want to have to buy incense to light in my room because it stinks so badly. If you are looking for total luxury, this is not your place.

  • Stayed: July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank momowhut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 14 February 2017

Dear Guest,

Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas of improvement.

Kindest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2010

We've always relied on TripAdviser, discounting the over-the-top and way-at-the-bottom reviews, but this time we're down there at the bottom too. We booked a Superior room with balcony - admittedly the weather was dismal for most of our stay - but the room was remarkably small, even cramped, for the price, the balcony not much better; the pool was artfully designed to look at but hopeless for swimming in (dunking was OK but that's about it); and the breakfasts were unimaginative and, after a few days, frankly dull. The beach club was fine if you like regimented sunbeds, overpriced drinks and blaring music (and if you get there early enough to snag a bed). But the hotel staff were, as everyone says, simply wonderful - courteous, attentive and ever-helpful. This may all be coloured by our despair at Playa itself; this was our first time on the Caribbean coast after years of travelling up and down Mexico's Pacific coast, and we much prefer the latter.... Playa has the reputation of being much nicer than Cancun, but God knows what Cancun must be like. Fifth Avenue turns its back on the beach and the ocean, and the shops repeat themselves in frenzied monotony; the high-end restaurants were good (but very high-end); and at the base of the street a US/Euro designer mall (though at least in the open air) -- overall this felt like a million miles from the Mexico we've come to know and love. Never again.

  • Stayed: February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ANDVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 14 February 2017

Dear Guest,

Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas of improvement.

Kindest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2010

A pristine, small tropical hotel perfect for honeymooners or 50th anniversary. State of the art rooms with a great shower and signature bedding. No kids allowed. The beautiful pool is totally designed for adults. Excellent staff, El Bistro Restaurant, and full service. Located one block from Playa's Fifth Avenue. If you like tranquility, this hotel is world class. Ask for a balcony facing the pool and just sit back and relax.

  • Stayed: July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank pecoso1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 10 February 2017

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2010

This was the nicest hotel I have ever stayed at--every morning when I woke up, I truly felt like a princess! The rooms were stunning and very comfortable, and the beautiful peaceful swimming pool area truly feels like a world apart from the madness and commotion of Playa Del Carmen--but what really set this hotel apart was the service. I didn't even know what service meant before I stayed here! The concierges were always so helpful and wonderful, and the breakfast at the hotel restaurant is to die for--I recommend the traditional Yucatan egg breakfast the most! Sometimes, in the bar-pool area, there are even free tropical shots! Every detail is so beautifully attended to, I would have been perfectly happy never leaving the hotel during this trip! (But of course the area is wonderful too...) Thank you La Tortuga for everything.

  • Stayed: April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lanawilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 10 February 2017

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews