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“What a wonderful 10 days at Hacienda Parasise!”

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Hacienda Paradise Boutique Hotel by Xperience Hotels
Ranked #50 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 30 January 2012

Just returned after 10 days. This was our 6th trip to Playa and our first stay at Hacienda. We will definitely be back. All the staff were excellent and the rooms were spacious and clean. Great value and location. Thanks to all!

  • Stayed: January 2012
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Thank jswcruise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 January 2012

I was looking for a reasonable quality boutique hotel in Playa for my first visit. Using Tripadvisor i selected Hacienda Paradise & could not have been more pleased with the choice. The hotel is well located close to 5th Ave, has all necessary faclities. It offers good value accommodation and facilities, is very clean and has a relaxed atmosphere. I would not hesitate to visit again.

  • Stayed: January 2012, travelled as a couple
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Thank herts_harry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

The only downside was that on the night we arrived the hotel next door had a VERY loud disco that went on until 3 in the morning! Not good and nothing the staff could do seemed to reduce the volume.

  • Stayed: January 2012, travelled with friends
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Thank Geoffpine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHotels, Guest Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 25 January 2012

Dear Ambassador,
We would like to thank you for your valuable input and hope that, apart from the incident described in your review, you had a positive feeling about our Xperience Hotels property. We would like to take advantage of your comment to now assure our future Ambassadors that serious steps have been taken to stop the disturbance from the neighbor ( it only happened on sunday night) and we obtained from the municipality the suspension of their license for whatever activity they will do on the roof top till the will not be able to assure full soundproofing of the area. We were not the only ones complaining about this abuse and we must admit that the Municipality has fully understood our needs of citizens and acted accordingly. We hope this can give tranquility to yourself and other future Ambassadors as far as our promise of tranquility and hospitality is concerned. Thank you again for your contribution and motivation. We look forward to having you back with us in one of our Xperience Hotels properties, whether in one of our hotels in Playa del Carmen or Holbox island. Giuseppe Crapanzano ( Ambassador's relations)

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Reviewed 22 January 2012

I agreed to go to Playa del Carmen, last December, with our son & daughter-in-law, with some trepidation, having been totally unaware of the place. However, after spending 5 nights there, I was completely captivated by all the staff, that was always ready to help in every situation. My room was always kept immaculately clean, & I was pleased & amazed, that, Eric, who took care of my room, was able to find the back to my earring, that I had dropped, & could not find. We looked forward to our breakfasts, which consisted of the usual, fresh fruit , different yogurts & cereals, & different varities of freshly cooked hot, breakfast dishes every morning. I also had a massage done by the massage therapist, who is associated with the hotel, & who was very thorough & knowlegeable in the massage she gave me. The location of the hotel was very convenient to our getting to the beach, & discovering many restaurants, which were easy to walk to. It was just a great experience all the way around, with a "lovely" work staff, who were always ready to help & who made our stay terrific. I hope I'll have a chance to return.

  • Stayed: December 2011, travelled with family
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1  Thank Victoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2012

We are in our 60's, from the midwest USA, and have travelled 20-25 week long trips to MX. We've been to Playa maybe 10 weeks with about 5 of those at the Hacienda. We have not found a better value or more friendly, helpful staff. From the ownership group down through the housecleaners, they are all great. They really seem to care about their guests and it shows. The location, off 5th Ave and on the North end, allows us to mix with a truly international group, rather than some locations that feel more like Chicage than MX. Check out the group's other properties on the Beach andd on the Island HolBox.

Room Tip: 10th Ave can be noisy but rooms are quiet. We've stayed here several times and love the experie...
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  • Stayed: December 2011, travelled as a couple
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1  Thank townclerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHotels, Guest Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 21 January 2012

Thank you for expressing yourselves in such an encouraging way. Satisfying the needs of our most regular Ambassador's ( clients) is what motivates us the most in continuing in our efforts of growth and professional development. Thank you also for highlighting our strengths and weaknesses. We believe there should be no secret whatsoever in this aspect. The Xperience Hotels group is growing...slowly but consistently in order to be able to offer the same degree of service and professionalism regardless of where our properties are located. The latest news in Playa del Carmen is that we (Xperience Hotels) now have an exclusive agreement with the Indigo beach club. Indigo is a very centrally located beach club in Playa del Carmen where our guests will have reserved sun loungers and umbrellas and a dedicated high standard of service. We are very proud of this agreement since no beach clubs in Playa del Carmen have offered reserved space for hotel clients so far. We aim at satisfying our most demanding Ambassadors and this is why we will strive for excellence on any given opportunity. Once again thank you for your preference. We want to have you back with us soon. Best regards. Giuseppe Crapanzano ( Ambassador's relations @ Xperience Hotels).

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Additional Information about Hacienda Paradise Boutique Hotel by Xperience Hotels

Address: 10 Ave. Between St. 20 & St. 22, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Playa del Carmen
#31 Family Hotel in Playa del Carmen
Price Range: RM274 - RM1,214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Paradise Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
A private oasis of elegance and seduction in the heart of Playa del Carmen. This stylish hotel offers a unique and memorable holiday experience in the idyllic setting of the cosmopolitan and coastal city of Playa del Carmen.Hacienda Paradise enjoys an excellent location close to the famous 5th Avenue and its numerous shops, restaurants and bars. Located between the 10th Avenue and the famous "Quinta Avenida" (5th Avenue), pedestrian walkway only two blocks away from the Caribbean Sea, this Boutique hotel offers relax and comfort steps away from some of the most beautiful powder white sandy and turquoise crystalline water the Mayan Riviera has to offer. ... more   less 
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Also Known As:
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel By Xperience Hotels Playa Del Carmen, Mexico - Riviera Maya

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