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Hacienda Paradise Boutique Hotel by Xperience Hotels
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Reviews (1,529)
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All reviewsyogurtreina rojamaster suitecontinental breakfastlocation is greatnice bathroombeach towelstwo blockssmall poolevery morningceiling fanrooms were very cleanour honeymooncancun airportavenuemexicoconcierge
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Reviewed 15 July 2017

This hotel was ideally located with great staff and service. It was only 1 block away from the best part of the main shopping street and restaurants and a quick 5 min stroll to the beach. Staff arranged us vouchers for the 3 best beach clubs and gave us a useful map of the surrounding area and showed us important points of interest. We would definitely recommend this hotel to people staying in Playa Del Carmen

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank 36shelleya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2017

Our stay at Hacienda Paradise was fantastic. Fanny, Mitzy and Paco were so helpful during check-in and really went out of their way to make our stay amazing. The room was spacious and comfortable, the beds were clean and the bathroom was immaculate. The pool was great and I loved that there were options to be in the sun and shade while enjoying the pool.

  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank tarad586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017 via mobile

The staff was very nice and helpful.
nice place and clean.
near the 5 Avenue.
Very quiet hotel.
Good breakfast near the pool thanks to Alehanro .
The room is nice and large with an exit to the pool at the ground floor.
We have a problem with the water pressure in the shower , the maintenance man couldn't fix that.

Stayed: July 2017, travelled with family
Thank drkeren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2017

The hotel itself was a good location and good value, however over one month after checking out we still have not received our $100 USD deposit that we paid when we arrived. We were told when checking out that it would be refunded within 5 working days. We have been in dialogue with Claudia at the hotel bit have received nothing but excuses regarding their banking and broken promises. There is no way I could ever recommend this hotel because of this.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 707annoyed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2017 via mobile

No matter how nice the hotel was this has been completely ruined by the fact that 5 WEEKS after checking out and returning home we have NOT received back our $100 deposit back plus the charity payment to the Mayan charity that we did not approve.
After many emails to the hotel and their apparent discussions with their bank the payments have still not credited our account, which is completely unacceptable. In our eyes this is theft and it has completely ruined our holiday experience!
Unfortunately we would strongly advise people not to stay at this hotel and part your money with them!

Stayed: May 2017, travelled as a couple
2  Thank elliphant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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