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Hacienda Paradise Boutique Hotel by Xperience Hotels
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Reviews (1,530)
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All reviewsyogurtreina rojamaster suitecontinental breakfastlocation is greatnice bathroombeach towelstwo blockssmall poolevery morningceiling fanrooms were very cleanour honeymooncancun airportavenuemexicoconcierge
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Reviewed 21 September 2010

This was our 2nd stay at Hacienda Paradise Boutique Hotel (May 2009, May 2010). I'm in love with Mexican culture and the people are genuinely the most friendly of my world travels. This Hotel has twice celebrated my birthday with friends and traveling companions with the most delicious creations and without asking for anything because I typically do not celebrate birthdays in the traditional sense these days. You can not make a bad decision with this location, its staff or the excellent food available. The main tourist area 5th Avenue or "Quinta Avenida" has so many shops and restaurants and is 1 block from the hotel. The beach is a comfortable walk of 5-10 minutes and the local life is amazing to explore every night! Our next stay with this organization is Feb 2011 to celebrate a 60th birthday of a friend and I'm still planning a return in May for my 50th! I can't think of any place else I'd rather be when I turn 50!

  • Stayed: May 2010, travelled as a couple
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Thank jmdr04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CynthiaHernandez, Director de Relaciones Públicas at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 6 February 2011

Dear valued Guest,

Thank you very much for choosing Hacienda Paradise for the second time and we are all very honored to know that we have made you happy and satisfied with all you experienced with us. We would very much love to host your birthdays again and we do look forward to your next stay. Thank you also for highlighting our strength. We may not necessarily be the best but we definitely have a living pleasure to serve and to surprise you at any given occasion. Thank you for your trust again.

Xperience Leisure Group

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Reviewed 15 September 2010

After several visits to Playa Del Carmen, my bride and I decided to try Hacienda Paradise for our honeymoon stay. We opted to purchase the romantic package that included a private ride from and to the airport, wine and fruit in the room, and a massage for two. I also requested that they substitute a six pack of cold Bohemia beer instead of the wine. We were met right outside the airport departure area by our driver and in a short 40 minutes were deposited at the hotel. Our room had been fixed up beautifully with two kissing swans surrounded by flowers on our bed and flower petals spread across the pillows. The cold beer in the wine bucket quenched our thirst from the long trip.
Each morning we arose and walked a few steps to the restaurant where a wonderful breakfast buffet was waiting. Our stay, to say the least, was perfect.

  • Stayed: September 2010, travelled as a couple
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Thank JustBeOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CynthiaHernandez, Public Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 23 October 2010

Dear valued Guest.
It is an honor to know that your stay was pleasant. Thank you for having given us the opportunity to serve you and your partner and be sure that your comments is truly encouraging We shall continue to work hard for all our customers so that they will always “Xperience” something new during their holidays with us. We will be honored in extending you our warmest welcome next time you travel to the Riviera Maya.

The Xperience Hotels Family.

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Reviewed 11 September 2010

This was my second stay at HP the first time was in Oct 2009. Simply outstanding the second time too! Clean rooms, helpful staff, lovely grounds, great WIFI, nice pool, fantastic breakfast, GREAT location in Playa! I cannot sing the praises of Hacienda Paradise enough! Stay here, you won't regret it! This hotel in only one of very few that I know of in Playa that is pet friendly!! Although I did not travel with a pet, if I did, I would of course stay here!

  • Stayed: July 2010, travelled solo
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Thank IAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2010

We stayed at the Hacienda Paradise for an impromptu honeymoon and were over the moon with our choice! We didn't want to stay in an impersonal all inclusive and definitely made the right choice. The room was gorgeous with a HUGE bed, made every day by the wonderful housekeeping team who decorated it with extrordinary towel animals! The bathroom was great as was the huge shower. The staff were extremely helpful and friendly, offering restaurant recommendations, organising trips and ensuring our stay was enjoyable overall. The onsite restaurant was fantastic, and was great for snacks or lunch, offering a delicious range of nibbles as well as some great home made pasta specials.
The location of the hotel is ideal, one street from 5th avenue (main shops/bar area) and less than 5 minute walk to the beach, and some days the hotel pool is a good alternative. We really cannot fault our stay at the Hacienda Paradise and would like to thank all the staff for making our honeymoon so relaxed and memorable!

  • Stayed: August 2010, travelled as a couple
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Thank traveller20109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CynthiaHernandez, Public Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 23 October 2010

Dear Guest,
What an encouraging review! We truly like to thank you for giving us the opportunity to share this special moment with all of us and to make such a detailed description of our services. In our restaurant we are Xperimenting a new snacks menu that reflects the origins of our chef. This is why an array of southern Mediterranean snacks are offered to tempt your taste buds even more. As always, it is a pleasure for us to know that we have made a difference and that your stay was enjoyable. Be sure there always be a room with us here in Hacienda Paradise.

The Xperience Hotels Family.

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Reviewed 31 August 2010

This was not our first trip to Playa, but it was our first to Hacienda Paradise. When we return, we intend to stay here again. We stayed in a master suite and received the best deal by reserving directly through the hotel. The room was a great choice for us and the maid assigned to our room, Yamilet, was awesome. All staff were professional, from the moment we checked in through to our check out. In fact, when we checked in, a couple that had just checked in were not happy with their room and were very rude to the woman at the front desk. She was very professional and kind in dealing with them while simultaneously getting us checked in.
Our suite had a big balcony, great AC (one in the living room and another in the bedroom), and our rate included drinks in the mini bar, passes to mamitas beach club as well as breakfast, and was inclusive of taxes. We arranged airport transfer through the hotel and it was well worth it. Our flight was delayed causing us to miss our connection in Mexico City. I called the hotel as soon as we landed in Mexico City and sure enough, they made sure to have someone waiting for us once we arrived, a good 4 hours later than our original arrival time. The hotel is one block from an excellent restaurant: Las Delicias (do check them out if you want great Mexican food and excellent margaritas!). It was not the cheapest eatery, but well worth the money. We were able to walk everywhere--to the beaches, shopping (5th ave is one block away, plus we walked to mega and walmart) and we also hit El Fogon a few times (another must in Playa).
Beppe in the restaurant makes fabulous drinks (those piña coladas were the BEST). Breakfast was a bit repetitive by the end of the week. But, there were quite a few choices (hot and cold foods, lots of fruit, juice, etc), and the best part was the coffee was amazingly strong. Mexican coffee is flavorful but not strong, so that is always my complaint. But Beppe put out strong, flavorful coffee everyday. Loved it!
In any case, we had a great time and this hotel was well worth the week we stayed there and we do hope to return and stay here again. Do consider the master suite--it's such a great and comfortable room and the rates on it are great.
Our only real complaint was that an extended family also stayed there during our week and they had quite a few kids traveling with them. They took over the pool every afternoon and made lots of noise while in it (and we could hear them from our room). But, given that the hotel is not adults only, I can't really blame the hotel. But, I mention it so that if you're looking for a place that is free of kids, you'll know that this is definitely not the place for you. And I'll just add that regardless, we still enjoyed our stay here and still wish to return.

Stayed: August 2010, travelled as a couple
2  Thank ticabastos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CynthiaHernandez, Public Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 23 October 2010

Dear Guest.

We are happy to know that you spent a pleasant stay with us and we thank you for choosing Hacienda Paradise as your preferred destination to spend your vacations. The description of our rooms is unique in its gender and we hope you truly enjoyed every moment you stayed in it. In Xperience Hotels all our staff is prepared to provide the best services for you and your family and make you feel at home. As you correctly mentioned, the location of our hotel is convenient for those who visit and like to walk along the famous 5th Avenue where all the restaurants, shops, and amusement are. We really regret the inconvenience you had during your stay and ask for an apology while it is true that we represent a company open to all travelers without prejudice of any short, sometimes we find it quite hard to control certain behaviors that have got more to do with education than anything else. Again thank you for visiting the Riviera Maya and giving us the opportunity to serve you and make your stay unique and unrepeatable.

The Xperience Hotels Family.

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