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“Great place to stay”

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Hacienda Paradise Boutique Hotel by Xperience Hotels
Ranked #56 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 23 September 2010

I had a wonderful stay at the Hacienda Paradise and would definitely recommend it. All staff members were extremely friendly and helpful from the moment I arrived. The room I stayed in was large, comfortable and clean with the free wifi an added bonus.

Location is great as it is an easy walk to the shopping and beach.

I would bear in mind that when booking a tour through the hotel that the Tour company (like many others in the area) then subcontract out to other providers so you might not be getting what you expect.

  • Stayed: August 2010, travelled solo
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1  Thank Travel_Chickie_29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CynthiaHernandez, Director de Relaciones Públicas at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 6 February 2011

Dear Guest,

Thank you very much for your recommendation. The Xperience Hotels staff is under constant motivational training to offer you the best service and make you feel like home. As you correctly mentioned, we have a strategic location right in the heart of the city and only a few blocks away from the beautiful Caribe! if our concierge recommended some excursions that were not up to your expectations we would like to apologize for that and assure you that we are always guaranteeing them and respond for possible lack of service so that, should you give us a second opportunity, we would like to make it up with you and show you our sense of “infinite hospitality”

Xperience Leisure Group

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Reviewed 21 September 2010

This was our 2nd stay at Hacienda Paradise Boutique Hotel (May 2009, May 2010). I'm in love with Mexican culture and the people are genuinely the most friendly of my world travels. This Hotel has twice celebrated my birthday with friends and traveling companions with the most delicious creations and without asking for anything because I typically do not celebrate birthdays in the traditional sense these days. You can not make a bad decision with this location, its staff or the excellent food available. The main tourist area 5th Avenue or "Quinta Avenida" has so many shops and restaurants and is 1 block from the hotel. The beach is a comfortable walk of 5-10 minutes and the local life is amazing to explore every night! Our next stay with this organization is Feb 2011 to celebrate a 60th birthday of a friend and I'm still planning a return in May for my 50th! I can't think of any place else I'd rather be when I turn 50!

  • Stayed: May 2010, travelled as a couple
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Thank jmdr04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CynthiaHernandez, Director de Relaciones Públicas at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 6 February 2011

Dear valued Guest,

Thank you very much for choosing Hacienda Paradise for the second time and we are all very honored to know that we have made you happy and satisfied with all you experienced with us. We would very much love to host your birthdays again and we do look forward to your next stay. Thank you also for highlighting our strength. We may not necessarily be the best but we definitely have a living pleasure to serve and to surprise you at any given occasion. Thank you for your trust again.

Xperience Leisure Group

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Reviewed 15 September 2010

After several visits to Playa Del Carmen, my bride and I decided to try Hacienda Paradise for our honeymoon stay. We opted to purchase the romantic package that included a private ride from and to the airport, wine and fruit in the room, and a massage for two. I also requested that they substitute a six pack of cold Bohemia beer instead of the wine. We were met right outside the airport departure area by our driver and in a short 40 minutes were deposited at the hotel. Our room had been fixed up beautifully with two kissing swans surrounded by flowers on our bed and flower petals spread across the pillows. The cold beer in the wine bucket quenched our thirst from the long trip.
Each morning we arose and walked a few steps to the restaurant where a wonderful breakfast buffet was waiting. Our stay, to say the least, was perfect.

  • Stayed: September 2010, travelled as a couple
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Thank JustBeOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CynthiaHernandez, Public Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 23 October 2010

Dear valued Guest.
It is an honor to know that your stay was pleasant. Thank you for having given us the opportunity to serve you and your partner and be sure that your comments is truly encouraging We shall continue to work hard for all our customers so that they will always “Xperience” something new during their holidays with us. We will be honored in extending you our warmest welcome next time you travel to the Riviera Maya.

The Xperience Hotels Family.

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Reviewed 11 September 2010

This was my second stay at HP the first time was in Oct 2009. Simply outstanding the second time too! Clean rooms, helpful staff, lovely grounds, great WIFI, nice pool, fantastic breakfast, GREAT location in Playa! I cannot sing the praises of Hacienda Paradise enough! Stay here, you won't regret it! This hotel in only one of very few that I know of in Playa that is pet friendly!! Although I did not travel with a pet, if I did, I would of course stay here!

  • Stayed: July 2010, travelled solo
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Thank IAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2010

We stayed at the Hacienda Paradise for an impromptu honeymoon and were over the moon with our choice! We didn't want to stay in an impersonal all inclusive and definitely made the right choice. The room was gorgeous with a HUGE bed, made every day by the wonderful housekeeping team who decorated it with extrordinary towel animals! The bathroom was great as was the huge shower. The staff were extremely helpful and friendly, offering restaurant recommendations, organising trips and ensuring our stay was enjoyable overall. The onsite restaurant was fantastic, and was great for snacks or lunch, offering a delicious range of nibbles as well as some great home made pasta specials.
The location of the hotel is ideal, one street from 5th avenue (main shops/bar area) and less than 5 minute walk to the beach, and some days the hotel pool is a good alternative. We really cannot fault our stay at the Hacienda Paradise and would like to thank all the staff for making our honeymoon so relaxed and memorable!

  • Stayed: August 2010, travelled as a couple
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Thank traveller20109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CynthiaHernandez, Public Relations Manager at Hacienda Paradise Boutique Hotel by Xperience Hotels, responded to this reviewResponded 23 October 2010

Dear Guest,
What an encouraging review! We truly like to thank you for giving us the opportunity to share this special moment with all of us and to make such a detailed description of our services. In our restaurant we are Xperimenting a new snacks menu that reflects the origins of our chef. This is why an array of southern Mediterranean snacks are offered to tempt your taste buds even more. As always, it is a pleasure for us to know that we have made a difference and that your stay was enjoyable. Be sure there always be a room with us here in Hacienda Paradise.

The Xperience Hotels Family.

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Additional Information about Hacienda Paradise Boutique Hotel by Xperience Hotels

Address: 10 Ave. Between St. 20 & St. 22, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Playa del Carmen
#31 Family Hotel in Playa del Carmen
Price Range: RM248 - RM1,037 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda Paradise Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
A private oasis of elegance and seduction in the heart of Playa del Carmen. This stylish hotel offers a unique and memorable holiday experience in the idyllic setting of the cosmopolitan and coastal city of Playa del Carmen.Hacienda Paradise enjoys an excellent location close to the famous 5th Avenue and its numerous shops, restaurants and bars. Located between the 10th Avenue and the famous "Quinta Avenida" (5th Avenue), pedestrian walkway only two blocks away from the Caribbean Sea, this Boutique hotel offers relax and comfort steps away from some of the most beautiful powder white sandy and turquoise crystalline water the Mayan Riviera has to offer. ... more   less 
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Also Known As:
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel By Xperience Hotels Playa Del Carmen, Mexico - Riviera Maya

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