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Reviews (2,103)
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Reviewed 1 April 2012

We can't say enough about this fabulous resort. The pool, beach, villas, food and the staff were superior. This is a 5 star resort. The beauty of this experience is the tranquility of
the surroundings from the villa overlooking the river, the rooftop view of the ocean, jungle
and river. The outstanding cuisine, service and the staff who were always warm, friendly
and delivered the most exceptional service. We were completely catered to both with drinks at the pool and throughout breakfast, lunch & dinner. This resort offers the utmost in privacy in a serene and peaceful environment. A huge plus is the town of Playa Del Carmen is only 6 miles away for shopping or a night out on the town. Golf is also covneniently located nearby. For a truly one of kind luxurious and the ultimate in a relaxing vacation is the Blue Diamond. Antonio, Gabriella, Daniel, Amando, and every one of the staff were not only outstanding but just a treat to engage in conversation. We love this place and want to go back next year.

  • Stayed: March 2012, travelled as a couple
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2  Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2012

We have just returned from a luxurious and much needed relaxing vacation at Blue Diamond, developed and operated originally by the Mandarin Oriental chain of hotels. The impeccable detail in design is signature "Mandarin," but the newly trained service staff and freshen-up that the current management team has provided made our trip one-of-a-kind.

From the elegant, relaxing and detailed summary greeting we received at the Front Desk to the last-minute work our Concierge, Darwin, did to try to get us a few extra nites, we were almost pinching ourselves to make sure that it was real.

The resort is impeccably respectful of the environment in which it was built, along lagoons and in deference to the cenote that is in the center of the property. Our villa (A Junior Suite) was tastefully designed and featured a rooftop sun deck (beautiful panoramic view of the ocean and land) and a perfect place for my man to enjoy a Cuban cigar and a cold Dos Equis, which were heartily stocked in our fridge and part of the "inclusive" package.

The villas or suites are all connected by stone walkways and rich and luxurious Brazilian hardwood "boardwalks." You are transported from place to place via golf carts and a delightful and happy driver (it's never too far to walk, but the rides are always fun and they pick you up within 5 minutes, typically, for transport to a restaurant or the beach, or the spa.

The beach is manicured every morning and throughout the day, our lounge chairs featured fresh terrycloth pillows (tied on and arranged with two towels, one rolled up to prop up our feet!) and clean chairs. Snorkeling was included in our package, and there are kayaks and a catamaran on the beach for use by the guests.

The infinity pool is surrounded by chairs and beautiful draped "beds," all fitted with cotton covers and great place to snooze or read.

This is not a "tacky" swim up bar kind of place. There are only 120 rooms or so and this place is for people looking to relax and celebrate not go crazy and party. They joked at the front desk: "there is no spring break here." Meaning: our guests are here for a different reason!

There are only two "physical" restaurants, altho lunch ceviche (there are several choices) is served from the lower level of one of them, right on the beach if you want it, or by the pool. We had fresh ceviche and cold beer right at our lounge chairs every day.

We are food 'snobs' but we couldn't complain about the food in any way. While the menus are "fixed" each evening (featuring a type of food, perhaps, such as Cantonese). While it's not the 'five star" Zagat's highly rated food you would expect from an upscale metro restaurant with a superstar chef, were often delighted and never disappointed. It isn't mediocre by any stretch. We enjoyed delicious rack of lamb, sea bass cooked to perfection with delicate sauces and even perfectly seared steak. I highly recommend the citrus plate at breakfast; it features grilled grapefruit drizzled in honey and that ONE thing, along with a steaming hot pot of French press coffee, started every day perfectly. They also feature healthy shakes and fresh juices as well as your standard fare of yummy omelettes, mexican style scrambles, and a long list of specialty poached egg platters. It was ALL GOOD.

There was entertainment every evening, from a violinist at dinner to a Cuban salsa band by the pool one night while we were there.

The spa is expensive for what I consider to be "standard" service. But typical for massages and facials and the like (we got a couples massage and it was very very good). I would recommend they make mani-pedi a lot less expensive (drop the "spa" moniker) so that women like me who rarely get time to get that done can go and get it done onsite and then see all that the spa has to offer. And oh boy, is it grand. The spa features a private pool, huge tiled, domed steam room, a couples steam room, a giant Jacuzzi pool (indoors) and another outdoor jacuzzi. On windy days the spa pool is a great place to bake. The bathrooms, showers and dressing rooms are beautiful, and you get your own locker as usual.

The workout room features that amazing Brazilian hardwood and brand new equipment, plenty of cardio equipment and cold bottled water and towels...oh, and yoga.

I can't say enough about this place. And since I've now nearly written a "novel," I'll simply say: GO. Don't pick any OTHER luxury all inclusive until you've tried this one -- which will set the standard for all other choices!

Room Tip: Rooftop Jr Suite was our favorite, choose close to beach or .. if u can swing it, on the beach!
  • Stayed: March 2012, travelled as a couple
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4  Thank Jayla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlueBayBelleVue, Director de Relaciones con Clientes at Blue Diamond Luxury Boutique Hotel, responded to this reviewResponded 17 April 2012

Dear Jayla,
We are really delighted with your wonderful descriptions. I have shared your wonderful remarks with staff and we do appreciate your attention. We look forward to welcoming you back soon, with your friends!
Kind regards,
Blue Diamond team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2012

We were very impressed with this resort from top to bottom. The rooms were great, staff were excellent (especially our night time waiter "Romeo, and our pool side guy, "Havier"). No waiting, no reservations required for dinner, all a la cart dinning, great brand new facility! We can't wait to go back next year.
If we had one complaint it would be that the adjoining door between our suite and our neighbors suite had zero sound proofing. We were awakened when they would arrive back to their room after a night out, simply by their conversation. In the morning we were again awakened by our neighbors snoring??! It was like they were literally in our room with us!Crazy that at this level of resort this aspect was over looked. We are hoping that this will be identified and fixed for the future.
Other than this one flaw, we can't think of any other complaints. Enjoy!!

Mr. and Mrs. Sylvie Thom

  • Stayed: March 2012, travelled as a couple
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1  Thank Brent D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlueBayBelleVue, Director de Relaciones Públicas at Blue Diamond Luxury Boutique Hotel, responded to this reviewResponded 17 April 2012

Dear Brent,

I have shared your comments with the staff and we are very thankful for your kind remarks. We are delighted that you enjoyed your stay, and look forward to welcoming you back!.
Kind regards,
Blue Diamond Riviera Maya team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2012

We spent 3 glorious days at the Blue Diamond. Our every expectation was exceeded. We were the 153rd and 154th guests since the opening. Everything that we could have hoped for was available.

The service was the best we have ever had anywhere....even better than at home. There was nothing we could ask for that they couldn't bring or do for us. Breakfast, lunch and dinner from a menu with a good variety of choices. The fresh fruit was served up perfectly sliced and looking like a piece of art. Even our order from the snack bar was delivered right to our sunbed on china plates and real cutlery. The bar had PREMIUM drinks and concoctions including Crown Royal and Grey Goose.

Our room was more like a palace with 3 sets of wide patio doors across the back viewing out to the mangroves which our own private patio overlooked and contained table, chairs, loungers and our own private tub. We had a very comfortable king size bed, comfy couch and chairs, desk, walk-in closet/dressing room, good-size flat screen with IPOD connection for music, etc. We came home wanting to revamp our house to replicate the bathroom from Blue Diamond....his/her showers, makeup desk, beautiful tile, very modern and clean. The bathrobes and slippers were just icing on the already perfect cake.

A roof top cigar bar was a great spot for the evening hours. Plenty of room to get fresh air if you don't smoke. Even did some dancing. Very accomodating staff.

Again the service was 6 star. The staff were superb. The transportation driver came right to our door to inform us that he was ready to take us to the beach, or pool, or restaurant or lobby. We never waited more than 3 minutes.

We absolutely loved this resort. So much so, that my hubby never turned the TV on!!!!

Room Tip: I don't think there would be any room that wasn't perfect!
  • Stayed: March 2012, travelled as a couple
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6  Thank OntarioTraveller48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlueBayBelleVue, Director de Relaciones con Clientes at Blue Diamond Luxury Boutique Hotel, responded to this reviewResponded 27 March 2012

Thank you for your wonderful remarks, which I have shared with our staff. We are delighted to see that you enjoyed your stay. We look forward to welcoming you back soon!.
Kind regards,
BlueDiamond Riviera Maya by BlueBay team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2012

My husband and i spent the last three days of our holiday at the beautiful BLUE DIAMOND by Blue Bay resort what a fantastic place it is,from first arriving at the resort the staff could not do enough for you,nothing is a problem for them,you never have to walk anywhere if don`t want to, the reception are always making sure that everything is to your satisfaction and if you need anything else in your room to what time would you like picking up for your meals.When we came back to our room on the first morning after we had been on the beach there was champage on ice wating for us same on the second day never have we been on holiday where we have been made to feel so welcome.The staff are the best ever,Saturday morning we were served breakfast by Romeo he also served us for our evening meal along with Martin
we were also served on Sunday evening by Romeo and Martin and they never stop trying to please you,nothing is any problem to them,all the staff from housekeeping,gardeners right to the highest rank never stop pleasing you. The villas are breathtaking from first entering,we stayed in the Laguna Villas. What a way to end your holiday ......

  • Stayed: March 2012, travelled as a couple
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3  Thank megjazzStaffordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlueBayBelleVue, Director de Relaciones con Clientes at Blue Diamond Luxury Boutique Hotel, responded to this reviewResponded 27 March 2012

Dear client,
Thank you for your wonderful remarks!. We are happy we made you feel so welcome.
We look forward to welcoming you back soon.
Kind regards,
BlueDiamond Riviera Maya by BlueBay team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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