We stayed at the Blue Diamond Riviera Maya April 4 and 5, 2012.
From the moment we stepped onto the property, the beauty was breathtaking. We had a room overlooking the lagoon and I would not call it a room. It was huge, just like a small house, it had a walk in closet and two showers (one outside) and a large bathtub. There was a large patio and everything about the room was great. The food in the restaurants was very good, especially the Ambar which is similar to a high end restaurant. The only downside is their house wine is terrible and better wine is not part of the all-inclusive. However you can order any mixed drink just like anywhere else in the resort for no charge.
The pool is right by the beach and there are two infinity pools. The beach area is nice and the entire experience was very relaxing.
One hidden aspect of the report that was amazing was the spa. You don't need to pay for a treatment to use the spa and it is amazing. You have full access to the spa two steam rooms, and they also have crushed ice that you can shower with afterward to cool off. There is an indoor pool with jacuzzi jets under a metal recliner that is in the water, so you can lie down in the pool with the jacuzzi. There is also a cooling off room and an outside pool. We were in the spa for over two hours and we were the only ones there so it felt like we had the entire spa to ourselves and the spa service was more than excellent.
I do have to agree with the other reviewers that the service was lacking in some places. The service in the restaurants was great but the concierge did not return some of our calls and we did have to wait for the shuttle beyond the time they told us it would take. However all you need to do is call them back and let them know that the shuttle did not arrive and they will send another one out. This is why I am not giving them 5 stars because we should not have to call them back. I advise for everyone to be proactive with all of your appointments and to call them ahead of time to confirm your spa and snorkeling appointment as our 9 am snorkeling appointment disappeared from their books and no one knew what happened. We did get a great deal on this resort online so it was worth every penny and I would recommend it to everyone outside of those that require perfect service.
- Official Description (provided by the hotel):
- On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more less
- Reservation Options:
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- Also Known As:
- Blue Diamond Luxury Boutique Hotel Playa Del Carmen, Mexico - Riviera Maya