One cannot go wrong with Mandarin Oriental. Blue Diamond just took over the property from Mandarin and have so far maintained the grounds and the rooms with minimal modification.
However the whole experience starts to crack upon arrival. Like so many our room did not have hot water. The staff mean well and try to help but apart from older experienced employees many are learning their trade on the spot. Breakfast are excellent but service too slow. Dinner at Ambar excellent but choices are limited. Some waiting for transportation at night to get back to your room from the restaurant. Some training and fine tuning required. Never had the chance to come across the manager during our stay. Could he introduce himself or just too busy? All in all not a bad place but hopefully better sometime next year.
- Official Description (provided by the hotel):
- On the pristine coast of the world famous Riviera Maya, Blue Diamond Riviera Maya is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway is set in 36 acres of lush tropical jungle, well manicured gardens and a spectacular palm filled white sandy beaches along the turquoise – colored Caribbean Sea, offering unparalleled pampering and rejuvenation. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com and Expedia so you can book your Blue Diamond Luxury Boutique Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Blue Diamond Luxury Boutique Hotel Playa Del Carmen, Mexico - Riviera Maya