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ktkanaman
Weyauwega, Wisconsin
1721
Returning Guests from Wisconsin
5.0 of 5 bubblesReviewed 14 Nov 2012
We stayed at the Ocean Maya Royale this past January for 7 days. And YES we are returning in 2 months for 12 DAYS!!! This is just an exceptional Resort from the beautiful lobby to the gorgeous grounds. Loved the Villa setting, 8 rooms to each.... we stayed in Villa 30 room 3001 which is close to the Mexican Restaurant and pools. Our room had a patio with a table and chairs. Rooms are large with refrig. stocked daily with water, soda and beer.....nice touch. There is a safe in the room....put your valuables in it and you will have no worries. Cleaning staff was great...room was always cleaned by 5 pm. some days earlier.

Now for the food....excellent all 4 restaurants....There's a Mexican which we loved so much we had lunch there everyday (right next to the pool), Italian (my favorite) very elegant, Japanese they cook in front of you which was a fun show experience and the buffet were we ate breakfast every morning....you will not get bored of the food with all the choices. No reservations required and dress code was casual...men did not have to wear long pants.

Also there's Mikes Coffee Shop by the Lobby Bar. Open late in the afternoon into the evening severing wonderful lattes,coffee and teas and has little sandwiches and pastries. A nice little place to just sit and relax.

For your info there is wireless service in the the court yard and lobby area. There is an exercise room to use. There's a Spa we had a couples message and the prices are very reasonable. They had a pool party/barbecue to meet the Management Team one afternoon. There's a Wonderful Saxophone player that wonders through the lobby at night.....we even got up and danced. They have people from the area come in and set up in the court yard items to sell from jewelry to paintings,t-shirts and lots of others things of interest a couple nights a week. Please note they are not pushy to sell you anything.

The Entertainment Team..... AMAZING!!! They are by the pool playing water volleyball, teaching you how to make drinks to taking you on walks down the beach to a wonderful lagoon to swim at. Then you see them again at night performing shows....Loved the Grease performance.....Can't wait to see your smiling faces again you made our vacation!!!

The Hotel Staff...what can I say....From their awesome SMILES to their helpfulness was genuine!!! An example....1 day our refrig. went out, made a call to the front desk and when we returned to our room from a day of fun by the pool we had a new refrig. filled with cold beer, water and soda what services!!!

There are 2 pools one for relaxing and one for fun with a swim-up bar. Never had a problem getting a lounge chair and beach towels are supplied. Make sure you bring lots of sunscreen along the sun is very hot in Mexico.

Now book your trip to Ocean Maya Royale and I guarantee you will Love it!!! Just remember your on vacation and slow down and enjoy and you will have an amazing time.

A very special Thank you to Maria Lopez for making our stay Wonderful!!!

Kevin & Tammy
Date of stay: January 2012
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6,640 - 6,645 of 11,116 reviews
Reviewed 15 November 2012

This is a great adults only 4.5 star resort option for value for your money. The friendly staff are exceptional & pay attention to detail to please you. The resort offers a lot of nice touches like live entertaiment. They went well beyond our expectations for Halloween with decorations & costumes, even had a haunted house! The food is very gpod with no reservations for a la cartes. They offer a lot of seafood selection. They also have an amazing coffee shop with pastries. The rooms are neat & clean. They keep the grounds immaculate. The beach is decent & pools are nice. They also offer Bali beds on the beach with nice boardwalk. The only thing I prefer is closer proximity to Playa Del Carmen & they need to bring back a shuttle to go there.

Date of stay: November 2012
    • Value
    • Location
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    • Cleanliness
    • Service
3  Thank rozy15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this reviewResponded 18 November 2012

Dear Guest,

Thank you for posting a review on Tripadvisor. I would like to thank also for all the wonderful things that uou have written about us, I am really pleased to know that you both had a great time at the Hotel.

We hope to see you very soon!!

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10.es

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2012

My husband and I booked this hotel last year and were so excited to go as the Mexico reviews are fantastic. We booked time off work, sorted the kids back in the UK and got ready for a long awaited 'luxury' week away together as a couple.
How wrong we were, we arrived and thought, wow this is nice for the bargain place, saw the room and loved it then we went to the pool..... Urgh! Lovely to look at but full of Americans and Brits downing pints and silly cocktails to blasting music and a fantastic crowd gathering from neighbouring hotels! We were mortified, we kept telling ourselves it's probably just a one off, it was a one off every day of the week! Shocking!
Great for a young party loving couple rubbish for romance and niceties!
Room was nice though and the wildlife was fabulous, we had a family iguanas on the balcony that loved the morning melon, a lovely friendly raccoon who although considered vermin was so placid and a break from black birds and sparrows back home!
Although remember the mossie spray and you'll be fine!
Enjoy cause we didn't!!!!

Date of stay: December 2011
  • Trip type: Travelled as a couple
    • Value
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3  Thank NicolaD86
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this reviewResponded 18 November 2012

Dear Guests,

Thank you for posting a review on Tripadvisor. We are really sorry to read that despite you did like all the facilities at the Hotel and the room, you did not enjoy your time by the pool because of other guests. We do apologize if we did fail you in any way, but unfortunately we canot control the way other guests like to have fun. This is why we have two diferent pools, one for the activities and another to relax. Also we have a very extend part of beach where we do not have any music. We are really upsad to read that your holidays did not go as you expected.

Kind regards,

Maria Lopez
Subdirectora
Ocean Maya Royale
subdireccion.hhm@h10.es

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2012

It was our first vacation in over seven years and it was awesome! We stayed from October 28th to November 4th 2012. As in other reviews the place is incredible, staff was great, pools fanstastic, food was great, and drinks were perfect. We want to make a few call outs to some folks who were over and above great - Alfredo and Alberto at breakfast and lunch, Champagne was flowing everyday! Also, Azucena who helped us in the Privledge section of the beach helped made this vacation far above expectations.

We only left the property one time during the week for an excursion, however we would have been very happy never to leave. Also some have mentioned the bay about a ten minute walk north of the property, it is very pretty, bring snorkel gear, lot's of fish to see!

Date of stay: October 2012
  • Trip type: Travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GlennO473
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2012

We came back from Mexico a few Months ago, and the hotel is amazing, the staff are very friendly and helpful, and the holiday rep (Thompson) was brilliant and couldn't do enough for you. Over all i would highly recommend this hotel to any of my family or friends. It was one of the best holidays i've been on.

Date of stay: July 2012
  • Trip type: Travelled as a couple
    • Value
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    • Service
3  Thank JacksterB93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2012

Ocean Maya Royale is a small quite beautiful resort. Ideal for a couples only get-a-way. Don't let the low price of this resort, compared to the big name resorts keep you away. Royale has all of the extras... The staff was wonderful and friendly. A special thank you to Feleciana our room attendant for her wonderful service. The food in the buffet was better than most of the specialty restaurants, with the exception of the oriental restaurant. We were there delighted with the nightly entertainment and loved to sit outside on the patio area and listen to one of the best saxaphone players we have ever heard. We will definitely recommend this resort to freinds.

Date of stay: October 2012
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank tdreece
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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