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Reviews (10,879)
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7,126
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Reviewed 4 weeks ago

This Resort is a must. We had an exceptional time and will be visiting other Secrets Resorts. If you are planning a vacation get away to relax and bond with your mate this is a resort for you. We were amazed by the hospitality at this resort. The staff is very personable and always willing to help.

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank sassybb73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear sassybb73,

Thank you for sharing your review through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. I am very proud to have received your personal comments mentioning you were amazed by our hospitality that your stay was very enjoyable. Once again, we appreciate your kind comments of our resort and look forward to welcoming you back in a not too distant future.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

First I will start with the disclaimer we did travel during a tropical storm. I know there is nothing staff can do about the weather, but the hotel conditions are horrible. We have stayed at many AM resorts (Dreams, Secrets, and Now), but never have we had such horrible service and poor hotel conditions.

We upgraded the first day to a beach front suite because we love to look at the ocean. On day two with the excessive rain the ceiling started to leak, running down the walls. The hotel could not make repairs to stop the leaking and were going to give a tropical view room. We chose not to switch room after seeing the entire hotel was leaking everywhere. Instead we received a spa package for couples massage. The leaking only got worst in our room. The room is covered with towels to soak up all of the water. The entire resort had towels everywhere trying to soak up leaks. Plaster from the ceiling was falling down.

The power consistently went out in our room due to the water above. As you are eating your dinner or meal leaking water is falling into your food. The staff just ignore and try to appear as nothing is wrong.

The service was spotty, some of the staff were very tentative. They Do not allow the use of straws, but if you tip the waiter you can get a straw. It is hard to drink a frozen drink with no straw. At the spa the first time they used aromatherapy oil. However the next day they wanted to charge us for the oil.

The building needs some major upgrades. We will never come back to this resort again.

Stayed: June 2018, travelled as a couple
3  Thank Brittany L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We stayed at Secrets Capri last week, and brought along 24 of our closest friends to celebrate our 20 years of marriage and vow renewal. The resort is gorgeous, and everyone went above and beyond my expectations. Gabriela and Angie helped to make my ceremony perfect, and Claudia at the spa performed magic with my hair and makeup. Manuel, the sommelier, and our waiter, Raul, at the Portofino restaurant both treated us to a great dinner and amazing wine, we felt the need to go twice during our stay! Orlando and Roberto quickly worked to bring us drinks and snacks on the beach, while the maids tended to our rooms at least twice, if not three times, daily.

We will definitely be returning, as will our friends! I highly recommend anyone considering this resort for their wedding or vow renewals, or anyone just want to have a great time with exceptional service!!

(BTW-I saw many brides-to-be asking if bouquets can be brought back into the US- mine was inspected by an ag person in customs, and thank goodness, YES-I was able to bring it back!!!

Stayed: June 2018, travelled with friends
Thank melledge2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear melledge2018,

Thank you for choosing the hospitality of Secrets Capri Riviera Cancun and for taking the time to write a review about your Vow Renewal experience. It feels very rewarding to acknowledge how much our guests appreciate what we do and the service we have provide and the warmth of our people, making everything more special.

We look forward to have you back at Secrets Capri Riviera Cancun, your home in the Mexican Caribbean.

Warm regards

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Reviewed 4 weeks ago

My wife and I went to this resort for a long weekend to celebrate our 15th year anniversary in late May 2018. After reading the reviews and what we know of Secrets we felt this would be a great place to stay for a quick getaway. This resort did not disappoint.

We arrived early on a Friday thanks to Delta getting us on an earlier flight. The only struggle with that was getting transportation to the resort. We ended up waiting at the airport for over an hour so lost some time, but still got their early enough to spend some time by the pool.

The pool was nice and had two sections that are connected. The bar was on one side and there was a quieter side. It’s true that some of the tiles are coming up, but we knew this going in and it wasn’t an issue. The angled entry points for the pool do get a bit slippery and I saw some people slip and fall, but there were spots to walk down with a railing and some mats to get in and not slip. Drinks were good by the pool and Roberto did a great job treating us right including bringing us some amazing shrimp tacos. The service by the pool was great. Only issue, not the resorts fault, was my sandals were taken the first day we were there. Ended up having to buy a pair while there, but not a big deal.

Restaurants were very good and we hit up Portofino two nights and Oceana on the other evening. We liked the food we got and tend to be a bit picky, but were impressed by the food. The breakfast buffet was smaller than others we have been to, but again we knew this going in and we weren’t disappointed by the selection. We always found something good to eat and were satisfied. Lunch by the pool was good and we did visit one restaurant for lunch, which again was good.

We fed the turtles one day in the lobby. It’s pretty cool and you don’t realize all of them that are in there. When it’s feeding time they all come over to you.

Nightly entertainment was a lot of fun. We took in a couple of the shows including karaoke and the Newlywed game. The sports bar was a good time and lots to do there from ping pong, pool, darts, etc.

We visited the spa as well and really enjoyed our massages. I got a deep tissue massage for 50 minutes and my wife got a Swedish one. Both of us enjoyed it and highly recommend visiting the spa.

The beach was nice and did have quite a bit of seaweed, but we knew this going in and it wasn’t an issue. We had read about a lagoon a couple of resorts down to the left and made the trek there. It is between a 10 - 15 minute walk to get there and you have to walk through some seaweed, but it was worth it. There is fresh water feeding into the ocean and it was a beautiful blue.

They did try and push the Secrets Club on us to start, but we were firm in our No and they stopped pushing it. Wasn’t that big of a deal to be honest.

Only recommendation I would make is to have romantic dinners by the hanging lanterns. Otherwise it was a great resort and I’d highly recommend this resort. Like the adults only and the people were great.

Stayed: May 2018
2  Thank AllInclusiveWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear AllInclusiveWI,

Thank you for taking the time to write and share your recent experience at Secrets Capri Riviera Cancun. We are so glad to know that you enjoyed our grounds, pool, restaurants and staff on your second stay with us, this definitely strengthens our philosophy of seeking the highest level of service excellence. Once again, we appreciate your kind comments of our resort and look forward to welcoming you back in a not too distant future.

Best regards.

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Reviewed 5 weeks ago via mobile

My husband and I visited Secrets Capri for our 10 wedding anniversary. While we were there we renewed our vows and took the Tulum Plus tour. Our entire visit was amazing. This was our first time to Mexico and all our expectations were met above and beyond. From the time we got to the resort till the time we left. The customer service was excellent. Gabriela and Alberto made sure our vow renewal was perfect. We felt so special and I couldn't be happier with the ceremony, video, and photos. Orlando made sure anytime we were at the beach we had our favorite drinks in our hands. Mario with the tour was excellent and very professsional. We look forward to visiting again!

Stayed: June 2018, travelled as a couple
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera Cancun, responded to this reviewResponded 4 weeks ago

Dear Michelle H,

Thank you very much for taking the time to write this detailed and beautiful review and for recommending us. It is very important for us at Secrets Capri Riviera Cancún to have your valuable opinion and to know you enjoyed your 10th wedding anniversary. We will pass along your lovely comments to Gaby and Alberto.

We hope it's not too long before you decide to visit us again! So don't hesitate to contact us to plan your next getaway.

Kind regards,

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