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Reviewed 26 May 2021 via mobile

Isabel is the greatest. Very helpful. All a a activities have been great. Like a lucky we have had a great time. The entertainment staff has been very great and helpful their house that music. Thank you thank you thank you. We will be back next year for sure

Date of stay: May 2021
Trip type: Travelled as a couple
Thank curtiskD7425IK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded 29 May 2021

¡Hola!

Dear curtiskD7425IK

We heartily appreciate your kind words to all the staff, facilities and services.
We are excited to welcome you back next year at El Dorado Royale, a Spa Resort by Karisma, your Mexican home in the Riviera Maya.

Sincerely,
Management response.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2021 via mobile

My family and I spent a week here. Marvi took care of us by the pool every single day. Her energy and Attentiveness is 10/10 would definitely recommend. Darwin is also amazing! You can find him at La Isla! And Marilu! She was so sweet. We got a Bali bed by the party pool and is was so perfect. This was our second visit and we will be back!

Room tip: Even if it says it’s going to rain... it will only rain for 30 minutes. Tap a nap.
Date of stay: May 2021
Trip type: Travelled with family
Thank Scenic36709542693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded 29 May 2021

¡Hola!

Dear Scenic36709542693

First we want to thank you for your positive and kindly feedback. I am happy to hear that your experience in our resort was up to your expectations one more time!
We will address your kindly comments with all our staff.

I hope we have the pleasure to welcome you once again very soon.

Sincerely,
Management response.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2021 via mobile

The staff is amazing. Especially the entertainment people. Victor, Josie, and Isabelle helped to make the trip amazing. The only thing about the trip that I would change is the amount of time on the bathroom timers

Date of stay: May 2021
Trip type: Travelled with family
Thank codybyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded 29 May 2021

¡Hola!

Dear codybyers

We very much appreciate your review on TripAdvisor.
It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people.

We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean.

Sincerely,
Management response.

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Reviewed 23 May 2021 via mobile

Adal was an amazing waiter in the Martini Bar. Victor was an amazing waiter in the Cocotal Restaurant. Alvero was the best butler we have ever had! Cynthia is a very friendly hostess at Cocotal! Felipe and Arturo does a great job in Bell Services and Sergio is an excellent concierge! Santiago was awesome at room service. Another amazing trip that is why we keep coming back!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank PrettyGordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded 29 May 2021

¡Hola!
Dear PrettyGordon
We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. I am glad to read in your review that you enjoyed our property and most of all, our top breakfast restaurant, Cocotal.
We will address your kindly comments with all our staff.
I hope we have the pleasure to welcome you once again very soon.
Sincerely,
Management response.

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Reviewed 23 May 2021 via mobile

Awesome stay yet again at El Dorado!!
Alvaro is the BEST butler!
Ruperto & Nino are the best drivers.
Thank you Karisma for the wonderful experience and unforgettable memories. We will be back for sure!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Cara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karisma Hotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded 29 May 2021

¡Hola!
Dear Cara C
First we want to thank you for your positive and kindly feedback.
We heartily appreciate your kind words to all the staff, I am sure your comments will be a very nice motivation for them to keep working so well.
We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma.
Sincerely,
Management response.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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