We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Nearby Hotels
Reviews (15,323)
Filter reviews
15,323 results
Traveller rating
11,123
2,520
908
482
290
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
11,123
2,520
908
482
290
Show reviews that mention
All reviews martini bar health bar santa fe swim up room k team sand bags fuentes pool la isla pool greenhouse tour casitas section wine pairing outdoor shower culinary theatre jo jos spot restaurant d'italia casitas personal concierge
Selected filters
Filter
Updating list...
378 - 383 of 15,323 reviews
Reviewed 27 May 2021 via mobile

As a Diamond Elite member I look forward to coming here every year. Unfortunately since I have developed an allergy to milk/cheese, I have seriously struggled with the food here. Karisma resorts have always prided themselves on being “Gourmet All-Inclusive” and good for people with food sensitivities or allergies. However, my experience has been one of constant struggle to find something to eat because they put milk and cheese in EVERYTHING! Most restaurants only have 1 maybe 2 options or none at all. In this case, most often their solution has been a subtraction rather than a substitution. The only exception to this was the Candlelight Beach Dinner and Member Gala dinner. It is very frustrating having almost no choice in what I’m eating simply because I can’t have milk or cheese especially when I’m paying for “Gourmet All-Inclusive”.

Room tip: Not good for lactose intolerant or dairy allergy
Date of stay: May 2021
Trip type: Travelled with friends
Thank Daydream37348158774
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Karisma Hotels, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 27 May 2021

Dear Daydream37348158774

On behalf of the management team and our staff at El Dorado Royale Riviera Maya, a SPA resort by Karisma, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us.

It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and the unique Gourmet Inclusive experience we offer to our guests.

Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us at customerservices@karismahotels.com

In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations.

Sincerely,
Your Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2021 via mobile

The tour was very cool and they did a great job! They took us between all the resorts and made it very interesting. We made a few stops to see different sights, got pictures at cool places amd roof tops and it was very enjoyable!

Date of stay: May 2021
Trip type: Travelled with friends
Thank danielledL2648HK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Karisma Hotels, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 29 May 2021

¡Hola!
Dear danielledL2648HK
Bike tour is one of our top activites to know evry corner of the resort, I am really happy to see that you enjoyed.
We very much appreciate your review on TripAdvisor.
Looking forward to welcoming you back pretty soon.
Sincerely,
Management response.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2021 via mobile

From the minute you walk out of the lobby onto the perfectly manicured grounds you realize that you are now in paradise. Although the resort can keep you entertained for days, the key to booking excursions is seeing your building concierge and allowing them to help you enhance your trip. Our concierge was Elsi. She booked an all-day trip to Casa Tortuga Cenotes, a half-day snorkel at Maroma Beach, and an all-day trip to Chichen Itsa/Cenote. Our favorite thing to do was either sitting in our swim-up pool just outside our beachfront suite or visiting a local Cenote.

Elsi also helped us book dinner reservations for the rest of the week. If we hadn’t done this many of the restaurants would have been harder to get into during desired times. The Asian Fusion restaurant and the Culinary theatre was our favorite. Ironically the Mexican food was underwhelming but then again we are from San Diego where Mexican Seafood is great

Date of stay: May 2021
Trip type: Travelled with friends
Thank sandiegotennis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Karisma Hotels, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 29 May 2021

¡Hola!
Dear sandiegotennis
First we want to thank you for your positive and kindly feedback. I am happy to hear that your experience in our resort was up to your expectations!
We will address your kindly comments with Elci, she is one of the best.
It is interesting to read that you enjoyed every detail of the Karisma Gourmet Inclusive Experience and also the interesting turistic attractions from Playa del Carmen.
We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean.
Sincerely,
Management response.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2021 via mobile

The El Dorado was a great resort. The entertainment every night was such a great way to end the day! Our concierges Sergio and Rafael were the best and super helpful with anything we needed! Victor at the Cocotal restaurant was super sweet, we ate there every morning, great selections for breakfast.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank X8869YIsarahj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Karisma Hotels, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 29 May 2021

¡Hola!

Dear X8869YIsarahj

We very much appreciate your review on TripAdvisor.
We will address your kindly comments with Sergio, Rafael, Victor and all staff.

Hopefully, we will have the pleasure of welcome you back very soon.

Sincerely,
Management response.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2021 via mobile

Isabel is the greatest. Very helpful. All a a activities have been great. Like a lucky we have had a great time. The entertainment staff has been very great and helpful their house that music. Thank you thank you thank you. We will be back next year for sure

Date of stay: May 2021
Trip type: Travelled as a couple
Thank curtiskD7425IK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Karisma Hotels, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 29 May 2021

¡Hola!

Dear curtiskD7425IK

We heartily appreciate your kind words to all the staff, facilities and services.
We are excited to welcome you back next year at El Dorado Royale, a Spa Resort by Karisma, your Mexican home in the Riviera Maya.

Sincerely,
Management response.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews