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Reviews (4,963)
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Reviewed 18 June 2018

We were looking for a tropical golf getaway within a 3-4 hour flight from our home in Dallas and Fairmont Mayakoba was the perfect choice. We arrived on a Sunday morning and after a pleasant airport transfer in a Cadillac Escalade we were told that we could check in early! And it just got better and better from that point on. We unpacked, changed into our swimsuits, and headed to the pool where we were greeted by Alfredo. He took such good care of us that we asked to be seated in his section every day of our stay. He was friendly, helpful, informative, entertaining and fast. He anticipated needs, offered suggestions about other venues, and was knowledgeable about the resort and all its offerings. Our last full day there was his day off, and while we missed him, his awesome colleagues did not let our experience drop off. With a background in luxury hospitality human resources I can tell that the team at Fairmont Mayakoba really gets it. I was very impressed. From front desk to bell services to housekeeping to F&B to security and beyond -- there were stars everywhere. We did not encounter anything but gracious hospitality during our entire stay. We decided to make the same trip again next year, and there are only 50 more weeks until then!

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank TLB214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 19 June 2018

Dear TLB214,
Thanks you very much for visiting for your getaway and your comments about your experience. We are really glad you enjoy your stay and specially your comments about the staff service. We will be looking forward to welcome you back next year and serve you every time better. Fell free to contact us to assist you with any plans.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018

Everything here was just perfect, especially the staff. We never had to ask for anything twice. One person who helped tremendously: Cynthia Gutierrez, a concierge. The resort is vast, and I was initially confused about where I could get a cup of coffee. I was half-asleep and weary from traveling. She took me to the restaurant and ensured that I was served immediately. Also to note is Hector, an apprentice waiter who served us at the La Playa restaurant. He has a great sense of humor and really knows how to make guests feel special. He delivers the quality of service that is just so difficult to get in the US.

Room Tip: Casita's bathroom is large but totally open.
  • Stayed: June 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 20 June 2018

Dear Kathy G,
Thanks a lot for your review about your experience at Fairmont Mayakoba, The comments about our staff is helpful to recognize their work and our Mexican hospitality. We hope we can serve you again very soon.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

Stayed here for 10 days in April and did not want to leave. The hotel itself is beautiful - modern, stylish and sleek. Our room was in the forest area and really comfortable. The staff are engaging and friendly and really seem dedicated to making your stay as enjoyable and easy as possible.

Food in each of the restaurants was always good with the only complaint being the inevitable weight gain from all the glorious options. Might not be a problem for those with more willpower. Breakfast buffet deserves a special shoutout for the worlds best parfait and lots of healthy options.

Would highly recommend if you need a little luxury in your life!

  • Stayed: April 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Seekingsun25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 20 June 2018

Dear Seekingsun25,
Thanks a lot for sharing your review and all your nice description about it and how you enjoyed our food outlets. We appreciate your recommendation and hope to see you back soon again.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

While the location makes it easy to explore, we never wanted to leave the hotel. I would highly recommend the beach area casita rooms. It was perfect for our 2 year old to easily get to the beach and pool. Jorge, our butler, was engaging and thoughtful. He made our daughter’s vacation so special. Great, relaxing family vacation.

Room Tip: Rooms in beach area are quieter
Stayed: June 2018, travelled with family
Thank Jamie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 20 June 2018

Dear Jamie w,
It is really nice to hear good things about your experience during your stay at Fairmont Mayakoba with your daughter. We hope you and your family can visit us again soon.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018 via mobile

Read all the reviews prior to our stay but felt confident that regardless of some minor problems, my family and I would enjoy our stay. We are checking out tomorrow after a 9 night stay. With two kids aged 3yrs and 15mts, we had an amazing time. The staff throughout the resort are extremely professional, welcoming and pleasant. I liked the fact that you had to take a buggy to get to the beach, the whole resort is really well laid out. At full capacity, you never feel on top of one another and there are designated pools for adults only or families. The chamber maids are amazing and the waiters and hostesses are excellent. I really liked seeing how the staff just looked like they were enjoying their jobs. Good sense of team work throughout the resort and extremely well run. Would highly recommend as something for all whether coming with a family, single traveller or a couple. Really well managed.

Stayed: June 2018, travelled with family
1  Thank Emma N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 20 June 2018

Dear Emma N,
Thank you very much for sharing your experience and your comments about your stay with your family. We appreciate all the nice words about the service of our staff and the property,
It will be a pleasure to welcome you gain at Fairmont Mayakoba very soon,
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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