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“Stunning location, modern, well-equipped...”
mamitas-penthouse
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mamitas-penthouse
Mamitas Village #305A Mamitas Village #305A
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Very good
4 reviews
mamitas-penthouse
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
Mamitas Village #305A
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Overview
Condo/Apartment -
2 Bedrooms, 4 Bathrooms, Sleeps 6
Playa del Carmen, Yucatan Peninsula

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
heatheran...
Sydney, Australia
1 review
“Stunning location, modern, well-equipped penthouse.”
Reviewed 12 May 2015 for a stay in March 2015

My partner and I and 2 friends stayed at Mamitas Penthouse for a week over March and April and thoroughly enjoyed our stay. The location of the penthouse is excellent; an easy walk to the beach and surrounding beach clubs and bars and an equally quick and easy walk to 5th and surrounding cafes, restaurants, shops etc. The penthouse is very comfortable for 4, and the rooftop entertaining area and spa were wonderful.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, Pennsylvania
Reviewed 8 February 2015 for a stay in February 2015
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Space, view, proximity to beach and 5th Avenue, comfortable beds, comfortable sofas.
Liked least: At first, the spiral staircase to rooftop, but we got used to it.
Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kessia K
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Response to Prior Review”
Reviewed 2 February 2015 for a stay in February 2015
4
people found this review helpful

I have read and understand the concerns of the previous customer/reviewer, and as I plan on staying in the accommodation. I will contact management and take these opinions very seriously. I find it hopeful to come to an agreement or understanding of the circumstances to avoid false representation of my transaction.
It is concerning to hear the nature of this review, as I am booked in for early February. I will be making all necessary arrangements to rectify and address my immediate and recent concerns. As a paying customer who values customer service and delivery of these said agreements, I take this, and any other review, very seriously. Because I am paying a very pretty penny to be accommodated at this unit, I do expect the utmost worth for my money and will act on any false representation of the product at hand.
I am hopeful that this has been read by the provider of my business transaction, however I do understand and am educated on the full extent of what the law does and does not allow. Let this please acknowledge to management that this does not go unnoticed.
Without question, I will assume the concerns outlined in the previous review have been addressed prior to my arrival. I am looking forward to this trip and would love nothing better than to write a glowing review of this unit upon my return home.

Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
runandgol...
kildeer, IL
Level 5 Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“This unit is Missing Attention and TLC”
Reviewed 27 January 2015 for a stay in January 2015

Can't beat the location of mamita's village, however this place needs some TLC! The pictures shown in the listing are old and inaccurate. Both outdoor tables are broken, the grill has one missing leg and one broken leg. There are missing tiles on the outside wall and wood pieces on the outdoor overhang are missing. The glass on the outdoor decks is not stable and I would not suggest allowing young kids on the deck, it needs re-enforcement. The main door to the unit has no extra bolt lock, the safe had no batteries in it and didn't work. The sliding glass doors are almost impossible to open and don't lock properly. I have been to Playa for 11 years in a row and this is the first time I felt that I stayed in an over priced unit. Playa Rental Properties really needs to take recent pictures of the unit and be honest with the renters as to what does and doesn't work.....

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 Jan 2015
We apologize for the experience you've had at this condo. It is by no means our intention to neglect properties. Sometimes, however, we are faced with properties who's owners are less attentive than others. We agree that the unit needed attention. I assure you that those issues will be brought up to the owners of this unit. I'm confident they will take the necessary steps to rectify this matter.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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