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Reviews (1,961)
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Reviewed 11 July 2011

We could not have asked for a better hotel and family vacation experience. The Rosewood staff made us all feel special. They remembered my 5 & 7 year-old girls' names and my husband and my drink preferences! The suite was fantastic and large enough to allow the 4 of us to spread out. Beautiful grounds and a super spa! 5-star all the way!

Stayed: June 2011, travelled with family
4  Thank KathrynMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2011

We visited this place and absolutely loved it! We stayed in a 2nd story suite with a plungle pool with view to the ocean. This is the best money we've spent , we took advantage of having a butler, the SPA-GYM- top of the class facilities, the SPA, the food! The service was incredible with all the amenities and free refresing facials by the beach. We visited the tequila bar at night to enjoy some "chill" tequila. We also ran into some celebs! we also played golf by the Camaleon Golf Club, nice experience! and we tood a private tour of the caves-cenotes, all great!
We have stayed several Rosewood and Four Season properties and this is just another great property. We visited the restaurants from other hotelss- Maroma, Fairmont, Estancia and the food was excellent, it was quite a ride but totally worth it.

Room Tip: Ask for a room with view for the ocean,other ones are close to
  • Stayed: August 2010, travelled as a couple
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1  Thank claudillita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2011

Just returned from Rosewood Mayakoba a few days ago, and my wife and I could not be more impressed. Although we travel fairly well, I have never written a review till now, but am doing so because they simply deserve it!
I will address the resort in categories:

Transportation: We opted to pay the resort ($230) for our ground transportation to and from the airport. If you have been to Cancun Airport you know that there are dozens of drivers and hustlers literally grabbing your bags to get you into their car, and you don't know who to trust. So it was very nice just to be escorted (immediately outside the door) to a luxury Mercedes SUV, where we were presented with cold washcloths, and a cooler of availablke drinks for the 40 minute ride.

Property: Unique layout and design of suites on this sprawling property. Unique in that most of the units, and the reception area, are built alongside a network of lagoons. In fact, after check-in, you are delivered to your suite via a charming 21' boat. This brief, but very cool ride allows you to appreciate the various villas, from a different perspective. The boat pulls right up to your suite, where you butler is waiting for you. If you absolutely love being "right onn the beach" then there are units better suited for yo than the "lagoon units", as it is quite a walk from many of them to the beach, although there is almost always a passenger cart shuttling around to scoop you up.
Also worth mentioning is that the grounds are perfectly maintained, and the lush landscape is well executed to say the least.

Suites/Villas: After much research we decided onthe "Over the Water Lagoon Suite". An absolutely perfect space! First of all, as you may have guessed by the name, most of the suite extends over the lagoon. The outdoor space is so pleasant with a small table and chairs, a very comfortable lounge for two, and a small, yet inviting plunge pool. We spent alot of time out there in morning and dusk, as it is the epitome of peaceful. There was a small island on the other side of the water from our deck, where there were all different types of birds to observe. Also turtles, fish and a couplke of alligators (or crocodiles...(I always forget which is which) swim by your deck throughout the day. The deck leads into the living room which has two walls which are sliding glass doors so you can create one large indoor/outdoor space. Mattress and pillows were so good it was tough to get out of bed in morning. Although I don't usually have much to say about bathrooms, I must say thos one rocked! The outdoor shower is like a little garden and the rest just so spacious and well-designed. Huge walk-in closet, separate vanity room, yada yada yada...get this suite! NOTE: Most of the lagoon suites are not "over the water", and are slightly less $$$, but without question, you should go up one category to the one we had. The suites by the beach are more expensive, but I feel you can get a beachfront room at any resort, so why not take the opportunity to enjoy something different. Besides, even the staff admit to the "lower category" over water suites" as being superior.

Service: So wonderful that we could not stop talking about it. The restaurants, the beach and pool crew, the room service...all were incredible. Several reviews here, mention that the staff all call you by name and it is a very nice detail I must say. I don't know how they remember, but they do and it is professional and courteous. The staff and butlers actually anticipate your needs rather than just responding to requests!

Restaurants: My wife and I are two foodies, and not enthused by the mediocre, unimaginitive food at some places. We found the food to be very good here. Actually, the breakfast (included) was our favorite meal of the day. There is a comprehensive buffet, and ala carte choices featuring Mexican and American dishes. Breakfast is served in the main restaurant by reception overlooking main pool. This restaurant and the beachside restaurant (Bonita) are your twooptions for lunch and dinner. I reccomend the "Taco Night" (Wed or Thur) at la Bonita. I also reccomend going to the adjacent resort (on same property) Banyan Tree for a dinner.Make reservations for the Thai restaurant there as soon as possible, and know that weekends may be tough to get in as they seemingly hold tables for their own guests.

Pools: Both pools are very nice, but we enjoyed the one by the beach a bit more. As mentioned earlier , the staff there is awesome. They come around every so often with small (yet thoughtful) amenities such as homemade, flavorful ice pops, an attendant who cleans your sunglasses, while another does that whole 'cucumber over the eyes with cold compress" treatment. Not sure what that does, but it feels good.

Spa: First rate spa! Nice gym, and very comfortable spa services available for fee and free use of sauna, steam, gym, jacuzzi, relaxation room indoors and out etc. Definitely another reason to choose Rosewood.

I wish I could go into greater detail, but I am afraid I have to return to the mundane domestic duties that await us upon return from vacation.

In short, we had not one thing to dislike about our stay, and are obviously eager to return.

Room Tip: If getting the reccomended
  • Stayed: July 2011, travelled as a couple
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4  Thank InfinitiPerformance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2011

This hotel is one of the finest that we have stayed in. It is right up there with the Aman chain in Asia. I am not going to quibble with others over the value or whether it is reasonable to charge more than $10 for a drink. The fact is, the reason you come to a place like Rosewood Mayakoba is to feel pampered and important in a beautiful natural setting. It was tranquil and you will feel like you are really away. The architecture of the entire resort and each room is stunning. It is contemporary, unique and yet also very Mexican. It is built naturally into its surroundings with local materials, and each of the villas has a large and creative layout that includes gigantic tiled bathtubs, outdoor plunge pools, indoor and outdoor showers and a secret upstairs hideaway/viewing deck (outdoors). Do not be deterred by reviewers discussing the spread out layout. Every location is outstanding. The property is easily walked, even with children, and there are golf carts running constantly. To make the resort more compact would destroy its ambiance.

The service is the clear stand out for this resort. I cannot say enough about how friendly and attentive every single person was. You want it, you got it, no questions asked. No one is hassling you for tips. Everyone wants you to be happy and come back. There was virtually nothing that we could ask for that could not be handled. The concierge's desk was outstanding and helped us to arrange several activities and services. The attention was highly personal. Everyone made a point to learn your name and use it. Amenities at the pool included complimentary snacks every 20-30 minutes delivered to your lounge chair, as well as cooling towels and sunglass cleaning.

We had such a great time, and the Riviera Maya has so many great activities available when you want to get off premises including scuba diving (we did it), whale shark snorkeling (we did it), Playa del Carmen (did it), PGA golf course and of course all of the eco parks, Tulum and Chitchen Itza.

The spa was also standout and the men's and women's locker areas were luxurious with full spray showers, gigantic hot tubs and cool tubs, etc. The spa is on an island in the lagoon and has serene walking paths through short stretches of the forest to the treatment villas.

Yes, it is an expensive trip, but we also feel that it was excellent value, especially in the summer when prices are a little more reasonable. We loved it.

Room Tip: All of the rooms are great. You do not need to try to get a room near the beach - the lagoon rooms next to the spa are least desirable.
  • Stayed: July 2011, travelled as a couple
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1  Thank glbtrvler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2011

We arrived at the Rosewood Mayakoba and from the moment we arrived we were treated like royalty! The hotel is gorgeous and our villa was just beautiful! The food and the service were impeccable. We will certainly be back!

  • Stayed: May 2011, travelled as a couple
    • Value
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1  Thank vanessajoffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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