My husband and I did this trip in June 2017 as part of our travels around Mexico and Cuba. It was a trip highlight.
I will preface this in saying that we are more about the natural environment than we are about shopping or resorts. The canal float was extraordinary - floating along through an ancient waterway, and the fish we passed were as curious about us as we were about them.
During the trip we saw all sorts of wildlife, including some manatees in the distance. It was a wonderful day out and an experience I would (and have) recommended to other like-minded travellers
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