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Reviews (605)
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Reviewed 13 August 2017 via mobile

We have been there to have a dinner and drinks!
Paradise
Good place and good fresh food
The fish was excellent

And thanks to Betty for this involvement !!
Nice memories
Betty the receptionist was so friendly and professional

Stayed: July 2017, travelled with friends
Thank Sasha_lefiguier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamanteK, Director General at Diamante K, responded to this reviewResponded 29 August 2017

Hy Sasha,
Thanks for your time writing a review about our restaurant.
We are glad that you liked our place, especially our food and staff.
Looking forward to welcoming you soon again at Diamante K.

Best regards,
Diamante K

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017

We first booked the room after finding it on TripAdvisor. The pictures, description, and reviews from others on the site gave us the sense this was the type of hotel we wanted to book. We weren’t looking for a typical resort. We wanted relaxation and little to no outside interference like social media, television, and so forth. When we got to the hotel we were taken aback. The hotel was better than we expected. The room was much more spacious than it looked like in the pictures, the beach was steps away (white sands, clear water), and the restaurant food was as fresh as delicious.
We thought we would have a tiny hut with only a bed in it but it was actually a large room with a couch, a dresser, and room to walk about. For a few more dollars we went with the private shower and garden view option in Room 7,well worth it. The cleaning service was okay but I kept having to ask for towels, bar soap, and eventually gave up on that. The staff was always very friendly and if you try to speak Spanish I think it helps a lot.
We went snorkeling with one of the locals,Mr. Angel, who frequents the hotel when he sells souvenirs there in the evenings. He was a GREAT example of how nice and hospitable the locals can be. We had a great time talking with him and snorkeling, he was very funny and genuinely nice. We owe him some of the best memories of our trip. For about $40 or less he will take you to 2 places to snorkel and a cenote to swim in BUT be sure you are a GOOD swimmer, the second stop is VERY DEEP. Others will only take you snorkeling to one spot for the same price. The restaurant food was so good and the servers were great Fili and George were my favorite. George can make the best drinks his Pina Colada was perfect. This was honestly the best vacation ever.

Things to consider:

The water pressure in the private shower is considerably lower than the shared showers. The private shower is located in a private back yard or the “garden” you will stand outside to shower but will not be visible to anyone.There is nothing that says you can’t use the communal shower which is cool to use for a quick rinse after the beach, as long as there is no wait. Which with the communal showers seemed to be more of a small inconvenience. We often saw a line of people in the afternoon waiting for a shower.
There is NO AC and it is HUMID!!! the hotel is in a National Park and everything is eco friendly. The beds all have canopies with a fan incorporated inside them. This is a life saver! Other hotels near by only use mosquito nets. Mosquitos are out most at dawn and dusk.
The electricity is available all day in the huts but the hotel shuts all power outside of the room from 11pm till about dawn. Communal showers and restrooms have candles I think. Other hotels don’t have electricity until the evening.
There are some hotels near by which have restaurants if you get tired of the food here but we loved it and only went out for a few meals. Although downtown is cheaper and offers more up beat nightlife. The Hotel Diamante K’s restaurants food was the best quality we found and reasonably priced. There was also usually live music and great ambiance.
The Tulum Ruins can be reached by biking, walking, or Taxi. Biking and Taxi prob takes about 5 min or a 15 min walk. A shopping center or Archeological Site is about five minutes from the Tulum Ruins. Downtown Tulum in only about 10min away from this shopping center. We usually took a Collectivo (Local Bus) from the archeological site much more affordable than Taxis. Taxis are overpriced.

What we took from this trip and stay at the Hotel: Be open minded, explore, and enjoy the beach!

  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank blair w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamanteK, Director Comercial at Diamante K, responded to this reviewResponded 1 August 2017

Hello!
Thank you to take a time and write about us.
We enjoyed to receive you at our place :)

We are glad to know you have enjoyed our paradise.

You are welcome anytime.

Best regards,
Diamante K

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Reviewed 14 July 2017

What a fantastic experience! Our room was literally on the water and the staff were amazing! They went out of their way to help us and were very friendly! I was impressed at how the staff were managed at this hotel and it felt very family run! This place is not only relaxing but breathtakingly beautiful! Food and service were amazing too!

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Melinda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamanteK, Director Comercial at Diamante K, responded to this reviewResponded 20 July 2017

Hi Melinda,

Thanks for take a time and write a review about our place.
We are glad to know that you liked our place, food and staff.

Looking forward to receiving you again at Diamante K.

Best regards,
Diamante K

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Reviewed 6 July 2017

If you can get past not having AC or virtually any privacy this place is amazing. The cabins are rustic to say the least, open to the elements. But the property is beautiful. It feels like you in the jungle, your almost always under the cover of palms. There are hammocks, cabanas, and loungers all over, literal nap stations everywhere. The beach and water is unbelievable. The staff is incredibly friendly. The restaurant/bar is surprisingly good. It was about 50-70 peso taxi into downtown. It's an incredible experience if you can give up a few creature comforts.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Owens F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamanteK, Director Comercial at Diamante K, responded to this reviewResponded 10 July 2017

Thank you very much for sharing your experience at our hotel :)
We are very happy to know that you had a pleasant stay and you liked the property.

We hope to see you soon in Diamond K!


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Reviewed 2 July 2017 via mobile

First we really thought the property was beautiful. The food and service In the restaurant was top notch. However the room left much to be desired. We were given room 20. A second floor room at the back of the hotel. The room was dark and crowded. Because of the way it was built it got no breeze and was like an oven. To top it off it rained that night and the roof had several leaks. Rain poured in and we had two inches of water in the floor. We asked to be moved and were told nothing could be done. We checked out two days early and found another hotel

Stayed: June 2017, travelled as a couple
4  Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamanteK, Director Comercial at Diamante K, responded to this reviewResponded 1 August 2017

Dear Pat,

Thanks for leave your opinion about us. We are glad you liked our restaurant.
Regarding the room 20, we deeply apologize for the inconvenieces maybe caused.
We are improving the construction of it in order to solve this kind of issues.
Please note that the receptionists told you that there was no abailability in a different room in order to change you to another room, we apologize for the misunderstanding.

Hoping to receive you again in order to improve your image about us.

Best regards,

Diamante K

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