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“Westin Villa's Retreat”

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The Westin Riverfront Mountain Villas
Ranked #6 of 9 Hotels in Avon
Certificate of Excellence
Reviewed 4 weeks ago

We love the Westin. The views are great. The staff is always the best, very helpful! The hot tub are great after a long day of doing what ever, skiing, hiking, shopping or just relaxing! I would recommend this to anyone!

  • Stayed: November 2017, travelled with family
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Review collected in partnership with this hotel
Thank wyolarsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 238 reviews

Reviewed 4 weeks ago via mobile

Spent one night here on a business trip. My villa was nicely updated and spacious. My only complaint is about the underground parking garage. We had to call the front desk in order to escape the garage. The exit gate would not open for us until we called the desk.

Stayed: November 2017, travelled on business
Thank Christal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017

The Westin Riverfront Mountain Villas provides spectacular views of the Beaver Creek Ski area in addition to outstanding customer service, friendly staff, calm and relaxing atmosphere with beautiful decor, good food and drink and a lovely spa. We stayed 7 days and felt fully relaxed and ready to return to work after our week there. It was a great place to vacation and just relax and enjoy the views. We also enjoyed the walking path along the river that was easily accessible from the Westin. The whole experience was exactly what we needed! Highly recommend for other vacationers!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
Thank I7576YZcarlaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017

If you plan to exchange your home property to visit at this property, don't expect to be recognized. Check in is at the hotel section and the staff doesn't care if you are a villa owner. Weirdest check in ever. No owner discount for spa services. Parking garage is a nightmare of a maze. Keep on your toes! Rooms are nice. However, the b side to our reservation experienced a sewer smell in their bathroom. As if not vented properly. You are advised not to run more than one hot or warm water appliance at a time.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank dianah267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at The Westin Riverfront Mountain Villas, responded to this reviewResponded 2 weeks ago

We don't usually argue with our guests, but Vistana owners do matter, and shame on us for having you feel any other way. Please accept my apology for that, and for the smell, we do hope our team quickly addressed the issue. We do agree the villas are nice, thank you for that compliment. We encourage you to try the larger (A) side of the lock off, or even experience the full two bedroom.

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Reviewed 1 November 2017

The last time i visited Colorado was during the week of the Space Shuttle Challenger disaster in 1986 so it's been a while to say the least. Was looking forward to this trip with the family. Had some staroptions that I needed to use before expiration at end of 2017 so booked a 2 night at the Villa. Flew in from PNW and landed in Denver. Got a great rate on a car rental from Dollar for a whopping $70 for 3 nights. Originally booked a full size but the forecast called for possible snow so got a free upgrade to a small SUV.

Had lunch in Aurora and drove west on I-70. Even though the interstate travels through 10K or 12K feet above sea level through twists & turns, the roads were very well maintained and had multiple lanes all the way through to Avon, or Vail East.

Arrived at the Villa around 3:45 to check in to our 2 bedroom unit. Went to check in and found out the room was not ready. Staff says rooms not cleaned and must have called housekeeping to start the cleaning process. Told he would call us when room was done. Waited another 30-45 mins. The room was on the first floor of the villa which felt like i was going into a dungeon as it's on what feels like the basement floor. And the room reeked with smell of cigarettes. Asked if another room was available and was told no even though the parking area of the villa was half or more empty so probably BS that there was no other room. Asked that they do something about the cigarette smell and they asked us to vacate room for an hour while they filter out the smell.

Went to the outdoor area where there is a pool and several tubs which are really nice features. also, there is a very nice gym area. Wife mentioned that the steam sauna is one of the nicest she has used even outside of Asia.

Did not use the other facility much as was there for just 2 nights. But I just didn't feel the warmth of the Westin villa service and standard that I'm used to. Service standards felt cold, robotic, unwelcoming, and no one wanted to go out of their way to make a guest feel welcomed. So far, i would have to rank the Westin Beaver Creek on the bottom of the Westin Villas properties we have visited.

  • Stayed: October 2017, travelled with family
    • Sleep Quality
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1  Thank xbanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at The Westin Riverfront Mountain Villas, responded to this reviewResponded 2 November 2017

Obviously we failed to deliver an exceptional experience. This is always our goal, and as you can see from the multitude of 5 star reviews we typically deliver. Thank you for the compliments about the pool, hot tubs, gym and sauna. We are a no smoking facility, my guess is the smell was likely the snafu with the check-in. If we had a villa to relocate you there is no reason we would not. The off season is a time where we take villas off line to detail them for the upcoming season. Please accept my apology for the service experience, not our standard by any means, not what we want to hear from our customers. Thank you for the valuable feedback.

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Additional Information about The Westin Riverfront Mountain Villas

Address: 218 Riverfront Lane, Avon, Beaver Creek, CO 81620
Region: United States > Colorado > Beaver Creek > Avon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Avon
#4 Top resorts Hotel in Avon
#4 Spa Hotel in Avon
#4 Ski-In / Ski-Out Hotel in Avon
Price Range: RM628 - RM3,117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Riverfront Mountain Villas 4*
Number of rooms: 68
Official Description (provided by the hotel):
The Westin Riverfront Mountain Villas is located near Avon offering convenient access to Beaver Creek Mountain Ski Resort and the Vail Valley. Our villa resort offers spacious studio or one and two-bedroom villas that comfortably accommodates as many as eight adults in up to 1,330 square feet. Each stylish villa features private balconies or patios in front of gas fireplaces, fully equipped kitchens, washers and dryers, separate living and dining room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Riverfront Mountain Villas Hotel Avon

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