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Reviewed 2 weeks ago via mobile

This is my 3rd trip. We started meeting my cousin & his wife (plus sev other couples) who have been going to Rose for over 20 years!
Love Juan, Maurillo & Hector, the guys under the portico receiving folks. They’re always smiling, courteous and eager to do anything we need. Our membership is actually at sunset but we prefer Rose’ bc of the super friendly staff, closeness to the beach, closeness to town, closeness to Walmart & especially the mom and pop eateries. I discovered we could take the $1 bus to Walmart and then Uber back to Rose for 2.50 usd. Be sure to get your phones switched to an international plan before leaving the states bc it’s difficult to do it once you land in Mexico (att charges int’l flat rate $10/day for calls & Tx). Was a little slow this year due to less tourists (covid) so no waiting at all when we went out for dinner. Rose’ provides testing for those returning to the U.S. which was very convenient. You have to eat at Tabasco which is a quick beach walk (to the left) from Rose’, their food is delicious plus you have a great view of the ocean!

We definitely look forward to returning next year!

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank dolliepearlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando García, Director General at Pueblo Bonito Rose Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear dolliepearlk,

On behalf of all of us here at Rose, we would like to thank you for allowing us to host you for your family vacation. It is wonderful to know that you enjoyed our accommodating staff, and enviable views. We really appreciate your kind words and we'll make sure to pass on your amazing comments to the team, including Juan, Maurillo and Hector. We thank you once again and we look forward to welcoming you again in the near future.

Warmest regards,
Armando García
General Manager
Pueblo Bonito Rose Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I had the best time at the Rose and all of the COVID precautions were great! Bejamin was the BEST poolside server and we got to enjoy his service every day! Will definitely be coming back here again, our experience has been amazing!

Date of stay: February 2021
Trip type: Travelled with family
1  Thank 785sofiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando García, Director General at Pueblo Bonito Rose Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear 785sofiel,

We feel flattered after reading such a nice review, we really enjoy welcoming people with positive attitude like you. It is great to hear you had an enjoyable and relaxing stay at Rose. Comments as yours, make us feel satisfied of the quality of service we strive to provide each day.

Warmest regards,
Armando García
General Manager
Pueblo Bonito Rose Resort & Spa

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Reviewed 2 weeks ago via mobile

pueblo bonito rose resort was spectacular. The staff Took COVID-19 very seriously. everything was always clean and they were very attentive. The best part for us was Benjamin, our waiter at the pool, he was awesome and took perfect care of us!! we came back to his area at the pool everyday!

Date of stay: February 2021
Trip type: Travelled with family
1  Thank 714gabbyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando García, Director General at Pueblo Bonito Rose Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear 714gabbyl,

Thank you for your kind words and for choosing Pueblo Bonito Rose. Our goal is to create memorable experiences for each and every one of our guests. It was our true pleasure having you with us, moreover to exceed your expectations during your trip. We are happy our team was able to provide attention to detail. We truly hope to welcome you back to Rose soon.

Warmest regards,
Armando García
General Manager
Pueblo Bonito Rose Resort & Spa

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Reviewed 2 weeks ago via mobile

Terrific vacation and our server at the pool for the entirety of our stay, Benjamin, was OUTSTANDING! Attentive, polite and engaging. Would come back to this resort again in a heartbeat. The entire staff has taken COVID protocols very seriously.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank RJL4874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando García, Director General at Pueblo Bonito Rose Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear RJL4874,

Thank you for your review and taking time to share your experience at Pueblo Bonito Rose with other TripAdvisor users. Your comments are greatly appreciated and I have passed on your words to the team who always try their best to meet our guests’ expectations. Once again thank you for your comments and we very much look forward to welcoming you back on a future visit.

Warmest regards,
Armando García
General Manager
Pueblo Bonito Rose Resort & Spa

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Reviewed 2 weeks ago via mobile

We had an amazing time!! We never wanted to leave!! We were so impressed by all of the covid safety measures that the resort took, from start to finish!! And the level of service was fabulous!! Benjamin at the pool took such great care of us!! He was super attentive and friendly and all around fantastic!! We are already trying to plan our next trip back!!

Date of stay: February 2021
Trip type: Travelled with family
1  Thank T1627XSryanl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Armando García, Director General at Pueblo Bonito Rose Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear T1627XSryanl,

Thank you so much for posting your review on TripAdvisor. We are overjoyed to know you relished your stay, as well as the level of service. It is wonderful that you took time to recognize the impeccable service you received during your visit. Our vision is to create comfortable vacations for our guests, and we are elated to know we have done so for you. We hope to welcome you back again.

Warmest regards,
Armando García
General Manager
Pueblo Bonito Rose Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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