I had an excellent but not perfect stay at the hotel over Christmas. The service from airport pickup to check-in was excellent. COVID protocols were excellent. Staff was required and did wear masks everywhere. Guests were not required to wear masks (though we and most did) on the property, but that was OK as most of the activities were outdoors (and distanced). The room included an amenity kit that included daily refreshing of hand sanitizer.

I was booked in a large ocean view room that had a small kitchen and third floor terrace overlooking the ocean. Every morning we were able to order breakfast to the room and eat it on the terrace. The beach and pools that were open were in great shape. The room was not perfect. The bedroom was a little dark and one of the drawer pulls broke off during our stay indicating room fatigue. The fake candles also had broken bottoms. A bit odd the hotel dropped off a large glass box one day but never filled it. I learned from friends their glass box was being filled with cakes daily. Not an important item to hit on, but definitely felt like we didn’t get the same experience.

We ate at all of the restaurants at the hotel. Arbor & the Ceviche Bar were the food highlights by far. The La Botica cocktail bar is fantastic and very well done. We also booked a movie night on the beach and the experience was one I hope to repeat one day.

The scenery is much better than at the Rosewood in Mayakoba but that hotel has better amenities and rooms if you are comparing.

Words cannot describe the experience. We've stayed at most of the luxury brands, Aman, One and Only, Ritz Carlton, Four Seasons....this experience blows them all out of the water. The rooms are gorgeous, the service impeccable and the food excellent. It is very quiet, luxurious, and relaxing. They do allow children, however, I would not bring them. The beach is huge and the sunrise and sunset views are perfect.

This place is just magical. When our family of 6 arrived at this resort, we were greeted with smiles and music and literally a view of paradise. Our butler, Enrique, was the perfect combination of going above and beyond in the biggest and smallest of details, yet never hovered or just stood around. We were celebrating my 21 year old and my 19 year old’s birthdays while there, and he took every opportunity to make them feel special from chocolate left in the room to some tequila. Alejandro greeted us with smiles every morning for the delicious breakfast. Everything from homemade tortillas to any salsa to suit you to a fresh daily jam and pastries.

The pool and beach service is simply over the top here because the workers are so diligent and committed to serving you and giving you the best experience. I wish I had written every name down so that I could list them here. Friendly and so kind, I can’t say enough about their genuine desire to help you whether it was needing food, drinks, sunscreen,etc. They offered buttons to call for service, but it really wasn’t necessary.

We enjoyed a couple of special experiences. Dinner in the wine cellar “la Cava” was a truly unique and special experience for us. Alejandro and the sommelier made sure the evening was unforgettable. Also, Enrique, arranged an evening under the stars for us. A private dinner on the beach that was unlike any other.

Our suite was fantastic. The accommodations are traditional Mexican with plush amenities like Bulgari bath products, robes, gifts on your pillow, etc. All the doors opened to the most amazing view and a gorgeous deck with plunge pool/ hot tub. It was cleaned perfectly and always done while we were away thanks to Enrique‘a handling.

I cannot wait to return to this beautiful paradise! Of course, the property is a stunning example of Rosewood’s finest, however, it is the staff that really adds the special warmth that is hard to find.