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Reviews (286)
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All reviewslos cabossan josesmall resortpleasant place to staydishwashing liquidkitchen unitnearby shoppingcoffee filtersan older propertyliving room areahotel rowlarge supermarketswim up barsanta maria beachshort walkdining tablequiet hotel
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4 - 9 of 286 reviews
Reviewed 2 May 2018

Staff are very friendly and kind always available to assist and help with luggage , groceries, gold bags etc.
We went fishing and brought back our catch, the chef prepared and cooked it for us for a minimal charge. it was amazing!
THANK YOU.

Room Tip: I prefer the second floor personally and this request was met. Rooms are basic but adequate and suitable for you to make your own meals if you decide not to go out.
  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Armed Forces Vacation Club
Thank angelI5542LX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar C, Gerente at Park Royal Los Cabos, responded to this reviewResponded 16 June 2018

Dear Guest; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. Thank you for pointing out every little aspect that you enjoyed during your stay at our resort. It is my pleasure to find out that our efforts are yielding results. Thanks to much appreciated reviews like yours, we feel in the need of improving day by day. I am certain that we can make you feel at home every time you come. Please feel free to come back anytime. Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2018

This hotel is not a 4 star as advertised. The room was very small, no hot water in the shower, no schuttle service anywhere, they even charged us for plastic cups at the outside bar. The property is much smaller then it looks online, the oool area is nice, but small. It is farther then beach then you think. You have to walk a pretty good piece to get to the Main Street, the property is back in a neighborhood ( again no schuttle not even to the Main Street)
The housekeeper was tremendous, the rooms were clean, and the price was right. This hotel is what it is , and nothing more.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Armed Forces Vacation Club
Thank Roger1379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar C, Gerente at Park Royal Los Cabos, responded to this reviewResponded 16 June 2018

Dear Guest; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. I really appreciate your detailed feedback which will help us detect our areas of opportunity in order for us to enhance our overall service. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Please let me inform you that we are working on this issue for these inconveniences not to take place again. Also, I am truly grateful for your appreciation towards the service provided by our staff members. I hope you granted us the opportunity to demonstrate the enhancements achieved after our guests' valuable feedback. Best Regards.

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Reviewed 10 April 2018 via mobile

We stayed during Spring Break so there were mostly locals staying at the resort which is what we wanted and enjoyed. This resort has a great location near the beach, grocery store and restaurants and the city plaza via public transportation for $12 pesos each way.

The staff is fantastic and they go more than the extra mile to serve all guests. We found RICARDO (Richard) extremely helpful. He seemed to be at the front desk every time we needed him. He is always cheerful and helpful serving with a great smile and pleasant demeanor. He definitely made us feel welcome and we appreciated his kindness toward us.

We had an Ambassador suite which was perfect for the two of us. We enjoyed the second floor balcony. We cooked most breakfasts and a couple of dinners. The kitchen was adequately supplied. The maids arrived daily and did a good job cleaning. The unit was clean, although there were some stains on the furniture. The living room lamp definitely needs a new lamp shade and the toilet bowl had constant running water. The air conditioning units worked very well. The hair dryer was a good one. We enjoyed the pools and the grounds were groomed and well kept.

This resort is quiet and there is a sense of peace and calm. It was very relaxing and pleasant. We would definitely recommend this resort. Staying there gave us a vehicle for rest and restoration. It was a very lovely haven of rest.

Stayed: April 2018, travelled with friends
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar C, Gerente at Park Royal Los Cabos, responded to this reviewResponded 15 April 2018

Dear Guest; Above all, I want to thank the confidence placed on Park Royal Los Cabos as host of your vacation. I am truly grateful for your appreciation towards the service provided by our staff members and for highlighting how much you enjoyed your stay. Know that your satisfaction as guest of our resort is our priority. It is really uplifting to read comments as positive as yours which pushes us forward in our search of excellence. I am certain that we can make you feel at home every time you come. Please feel free to come back anytime. Sincerely.

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Reviewed 2 April 2018

We booked this time share wee via RCI in January, 2018. While the friendliness of the staff gets five stars, the rest of this experience was one star or less. Our unit was on the ground floor, looking out on the shopping mall in the distance. Our unit was dark, unattractive, and the kitchen utensils were extremely substandard. We had no cutting knives for preparing our meals (as one reviewer commented on) and so many important cooking tools were not there. There were no wine glasses. When we went to the restaurant to ask for wine glasses, they told us they could not accommodate us. HUH? The pool and jacuzzi were not working at all during our stay (way too cold), so we couldn't even enjoy that amenity. All being said, this area is great for visiting Cabo San Lucas away from the crowds, but this RCI property truly needs to upgrade their property and improve their customer service.

Stayed: January 2018
1  Thank vivalamore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar C, Gerente at Park Royal Los Cabos, responded to this reviewResponded 15 April 2018

Dear Guest; Before anything else, thank you for your stay at Park Royal Los Cabos. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. It disappoints me to know that we were unable to meet your expectations, for which I make an apology. Please know that we are currently implementing action plans to revert this situation. I hope you granted us the opportunity to demonstrate the enhancements achieved after our guests' valuable feedback. Best regards.

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Reviewed 19 March 2018

Resort was very clean and well maintained. Furnishings were old. Kitchen was small so we ate out for all meals. No self- service laundry. Small pool but beach was within walking distance. Market was also walking distance close. Nice quiet location by golf course.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank hclee012018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar C, Gerente at Park Royal Los Cabos, responded to this reviewResponded 21 March 2018

Dear Guest; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Los Cabos. Thank you for taking the time to share the delightful experience you had at our resort. Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know that we are on the right track. It is thanks to comments like yours that we want to work hard every day to offer a greater service. Please do not hesitate to visit us again and kindly let us provide you with an outstanding service that exceeds your expectations. Best Regards.

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