The staff at this Hotel could careless about your satisfaction and they were not welcoming at all. Our tour bus arrived at the Hotel about 4:30 pm. First floor rooms are actually on the 2nd floor, There is no working elevator. 1person to bring bags up. We were a tour group of 28 between the age of 45 to 85yrs old. Needless to say after a long day touring on the bus I needed to freshen up and quickly get settled and head off to tour the town. We had 1/2 hr before we needed to meet in the lobby. The room was clean . The sink in my room was blocked , as We were leaving the Hotel I informed the manager of the problem and requested it be fixed. When the group arrived back and we were seated for our supper .Food was Good and they had a band for our enjoyment . We headed up to our room around 8:30 .That is when the real horror show started for me. First off the sink was still blocked and stayed that way. I went to take a shower and get some sleep. Neither happened there was no hot water, I let the water run for 15 min and still no hot or warm water. I went down to the desk and as to have the problem fixed or change to another room . I was told they would send some one ,no one ever showed up. I did the best I could with the cold water and went to bed wanting to get this night over with. I think all the plumbing pipes in the hotel run through the walls in that room Every time some one flushed the toilet or ran water I could hear it .I was awake almost all night .. By 4am I had had enough and went down stairs and complained and was told Sorry nothing they could do . Ther was no use to go back to my room so I decided to sit in the lobby as that was the only place there was WiFi. The staff didn't even bother to turn on the light for me and I was so upset by this time I wouldn't ask. So I sat in the dark while across the lobby the night manager sat playing on the computer with a lamp on the desk. Finally about 1 hr later another couple from our group cane down and they asked if a light could be turned on. I seem to be the only one that had the sound of water running all night but many in our group also complained that they didn't have any hot water. Do NOT STAY in room 105 better yet Avoid this hotel
- Official Description (provided by the hotel):
- Built in 1542, the San Pedro Hotel is colonial in style and is a reference point for our beautiful Puebla, our excellent location allows us to offer our guests a plus. It´s close to the main cultural attractions. Inside the facilities you can rest at the pool accompanied by a refreshing drink or a traditional dish of the Restaurant Ajonjolín, services like included as free wifi, elevator and the different views offered in our rooms make your stay and an experience. ... more less
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- Also Known As:
- Posada San Pedro Puebla