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Jani H
Fort Lauderdale, Florida

Weekend trip to Grace Bay

Review of West Bay Club
5.0 of 5 bubblesReviewed 30 May 2024via mobile
What an amazing find! We stayed her a Memorial Day weekend with our older children. The resort is quiet and small. The beach is just right! The staff were all amazing but one person. Roshana’s friendly bubbly attitude started off our vacation right! We stayed on a 2 bedroom and it had laundry in unit which made it convenient for us to wash our swimsuits in between wear. The beach has a small bar that we ordered lunch from and they are able to deliver the food to your beach chairs. The grouper tacos were amazing and are a must have! Everyone from the bar staff were amazing no complaints at all! Now complimentary breakfast was a surprising treat. Our waitstaff Kayonn was more than amazing!!! Her attitude, friendliness, and helpfulness was more than we could ask for. Kayonn and Roshana are an asset to this resort. We missed Kayonn one morning and had Abigail help us and she looked annoyed at having to provide us with spoons for our coffee and told us to go up and get it while she proceeded to walk to the same counter she pointed us to. I then watched Abigail help others with a smile and attended to their every needs. I heard from other guests she was rude and short with them but friendly with others she thought were going to tip well. But I didn’t let her ruin my experience because everyone else at the resort was amazing and we tipped those who went out of their way with at least a 20% tip. Overall, I would say this place is a nice place to stay if you want to relax and not hear a bunch of loud music and people yelling at the beach. And I would say that might depend on who rents during that time too!! But be prepared to spend lots of money in Turks. Lastly, they assigned us to room 101 which is ocean facing but in the back by the parking lot and we had the neighbors 2 nights in a row move furniture at 11pm. Our bedroom window was facing bushes and a building. Not the ideal location for the money we spent but that wasn’t a big deal for our kids so we just stayed in the room.
Date of stay: May 2024
Room Tip: Parking is free and the rum punch is great.
Trip type: Travelled with family
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Audrey Gonzalez, Marketing at West Bay Club, responded to this review
Responded 29 Jul 2024
Thank you for taking the time to share your detailed review of your recent stay with us over Memorial Day weekend. We are delighted to hear that you and your family had a wonderful time and that our resort provided the quiet, relaxing atmosphere you were looking for.

It’s fantastic to hear that Roshana made such a positive impact on the start of your vacation. We are also pleased that you found the in-unit laundry in your two-bedroom accommodation convenient and that our beach bar's grouper tacos were a highlight of your stay.

Your kind words about our staff, especially Kayonn and Roshana, are greatly appreciated. Your feedback is valuable, and we will address concerns to ensure all guests receive consistent, excellent service.

We are sorry to hear about the noise disturbance from the neighboring room and the view from your assigned room. We understand how important room location and tranquility are to our guests, and we will work on improving these aspects for future stays.

Your overall positive feedback and your recommendation mean a lot to us. We are glad you found our resort to be a nice place for relaxation and that the majority of our staff made your stay enjoyable. We hope to have the pleasure of welcoming you back in the future and providing an even better experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 22 May 2024

I stayed at West Bay Club from April 28th, 2024, and it was a highly disappointing experience.

Upon arrival, we were charged a $200 accidental fee, which was processed as an unknown merchant charge on my card. The check-in process was disorganized, with distracted and confused staff. The room we were assigned was substandard: small, dark, dirty, and with a terribly uncomfortable bed. It was nothing like the room pictured when booked. We have stayed in numerous three and four-star hotels, and this experience was far below the standards we have come to expect from such establishments.

The hotel's amenities were equally disappointing. The complimentary breakfast was served in what appeared to be a rundown bar, and the waterfront restaurant was a dilapidated shack. The beach was littered with towels, food, and overturned chairs, with no staff in sight. When we attempted to call the front desk to inquire about alternative room options or a refund, we discovered that the phone in our room was not operational. The lack of security on site made us feel unsafe.

After only being checked in for an hour, we attempted to address these issues with the hotel staff, expressing our dissatisfaction and concerns for our safety and comfort. However, our complaints were met with indifference and unresponsiveness. As a result, we felt compelled to check out early.

I have since tried to reach out to West Bay Club on social media to resolve this issue, only to be blocked by them. This unprofessional behavior is unacceptable and further solidifies my dissatisfaction with their service.

I kindly request a full refund of the $2,387.60 charge to my account. I urge West Bay Club to address these documented issues and provide a fair resolution. Until then, I cannot recommend this hotel to anyone seeking a safe and pleasant stay.

Room tip: Do not waste your money
Date of stay: April 2024
  • Trip type: Travelled with family
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1  Thank Daniel G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2024

My husband and I just returned from a much needed vacation at The West Bay Club. It has a lot of pros: the beach is quiet and beautiful, people who work there are nice, rooms were pretty clean, there are only a few big families w/kids, grounds are nice at night and during the day. Beds were comfy. Cons: Breakfast is included; however, the same food is served every day. If you want to leave the resort to eat or enjoy an activity elsewhere, you have to take a taxi--about $16 each way for two people. Lunch and dinner were available at the resort but again, the menu about the same and not cheap. If you go, I would recommend getting a room with a kitchen, in case you just want to eat a smaller meal and not have to pay a ton for it. All in all, it was a good experience. Shout out to Roosevelt at the bar, Roshanna at the concierge and Chris, the new guy. Thank you for your service!

Date of stay: May 2024
  • Trip type: Travelled as a couple
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Thank Jennnifer F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2024

This resort was better than we could have imagined! Everything was so perfect, to the staff, to the room, to the food. Highly recommend this resort!! The concierge Giovanni and Roshana were so amazing and very hospitable. They planned a special romantic dinner for two on the beach that was the most beautiful dinner. Our server Roosevelt was also very wonderful, he was very kind and very very amazing. There aren’t enough great words I can say about this resort. We loved it.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank ciara p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Audrey Gonzalez, Marketing at West Bay Club, responded to this reviewResponded 17 July 2024

Thank you for your glowing review! We're overjoyed that your stay exceeded your expectations and that you found everything perfect, from the staff to the room to the food. We're delighted that Giovanni and Roshana made your stay memorable and that the romantic beach dinner was a highlight. Roosevelt will be pleased to hear your kind words as well. We can't wait to welcome you back to West Bay Club!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2024

Had a great stay at the West Bay Club. Everyone was so nice and the amenities were amazing. Roshana and John were especially very hospitable. The beach is stunning and secluded and the rooms are gorgeous! Had such a relaxing vacation, couldn’t ask for more!

Room tip: Ask the front desk for help with arranging taxis and excursions. This is a family triendly place with tons of kids, not a party spot.
Date of stay: April 2024
  • Trip type: Travelled with friends
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Thank Deepika C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Audrey Gonzalez, Marketing at West Bay Club, responded to this reviewResponded 17 July 2024

Thank you for your kind review! We're thrilled to hear that you had a great stay at West Bay Club and found our amenities amazing. It's wonderful to know that Roshana and John made your stay extra special with their hospitality. We're delighted that you enjoyed our stunning and secluded beach as well as our gorgeous rooms. We look forward to welcoming you back for another relaxing vacation!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2024

If you are looking for a quiet, peaceful location on Grace Bay to stay, The West Bay Club is the place to be! Absolutely the best beach! This boutique hotel will exceed your ecxpectations and provide you with an intimate experience. The staff is very friendly and helpful! If you prefer more activities and crowds, this hotel is not going to be your best option.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Audrey Gonzalez, Marketing at West Bay Club, responded to this reviewResponded 15 April 2024

Thank you for sharing your experience at The West Bay Club! We're delighted to hear that you found our location peaceful and enjoyed the beauty of Grace Bay Beach. Providing an intimate experience is something we take great pride in, and we're thrilled to have exceeded your expectations. Our team works hard to ensure our guests feel welcomed and well taken care of. We understand that preferences vary, and we appreciate your honest feedback regarding activities and crowds. We strive to offer a serene escape for those seeking tranquility on their vacation. We hope to have the pleasure of welcoming you back for another relaxing stay in the future!

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