This resort was perfect for my family! The luxury suites were so spacious, clean, and modern! The beach view was gorgeous. All the staff were kind and helpful. The beach itself is breathtaking! It was a very relaxing trip here and I am sure we will be back! Thank you West Bay Club!
Thank you for your kind feedback. We're thrilled that you enjoyed your stay at West Bay Club and hope to welcome you back very soon!
We had an amazing time! It was our second time staying at West Bay Club. Everyone is friendly, beach was spectacular! A special shout out to our favorite waitress, Pertrona. She knew exactly what we wanted for breakfast and had it ready when we got there every morning. Chef Rajesh was awesome,going above and beyond for our vegan daughter. Roshanna and Giovanni, you guys rock! That's why we visited 2 years in a row. Thank you for a fabulous week!
Thank you so much for taking the time to share your wonderful review of your recent stay at West Bay Club. We are thrilled to hear that you had an amazing time and chose to stay with us for a second year in a row.
Your kind words about our friendly staff and the spectacular beach are greatly appreciated. We are especially delighted to hear that Pertrona made your mornings special by remembering your breakfast preferences and having everything ready for you each day. Chef Rajesh will be thrilled to know that he was able to go above and beyond for your vegan daughter.
Roshanna and Giovanni will be so pleased to hear that their efforts contributed to making your stay memorable. It’s feedback like yours that inspires our team to continue providing exceptional service.
Thank you for spending another fabulous week with us. We look forward to welcoming you back for many more visits in the future.
What an amazing find! We stayed her a Memorial Day weekend with our older children. The resort is quiet and small. The beach is just right! The staff were all amazing but one person. Roshana’s friendly bubbly attitude started off our vacation right! We stayed on a 2 bedroom and it had laundry in unit which made it convenient for us to wash our swimsuits in between wear. The beach has a small bar that we ordered lunch from and they are able to deliver the food to your beach chairs. The grouper tacos were amazing and are a must have! Everyone from the bar staff were amazing no complaints at all! Now complimentary breakfast was a surprising treat. Our waitstaff Kayonn was more than amazing!!! Her attitude, friendliness, and helpfulness was more than we could ask for. Kayonn and Roshana are an asset to this resort. We missed Kayonn one morning and had Abigail help us and she looked annoyed at having to provide us with spoons for our coffee and told us to go up and get it while she proceeded to walk to the same counter she pointed us to. I then watched Abigail help others with a smile and attended to their every needs. I heard from other guests she was rude and short with them but friendly with others she thought were going to tip well. But I didn’t let her ruin my experience because everyone else at the resort was amazing and we tipped those who went out of their way with at least a 20% tip. Overall, I would say this place is a nice place to stay if you want to relax and not hear a bunch of loud music and people yelling at the beach. And I would say that might depend on who rents during that time too!! But be prepared to spend lots of money in Turks. Lastly, they assigned us to room 101 which is ocean facing but in the back by the parking lot and we had the neighbors 2 nights in a row move furniture at 11pm. Our bedroom window was facing bushes and a building. Not the ideal location for the money we spent but that wasn’t a big deal for our kids so we just stayed in the room.
Thank you for taking the time to share your detailed review of your recent stay with us over Memorial Day weekend. We are delighted to hear that you and your family had a wonderful time and that our resort provided the quiet, relaxing atmosphere you were looking for.
It’s fantastic to hear that Roshana made such a positive impact on the start of your vacation. We are also pleased that you found the in-unit laundry in your two-bedroom accommodation convenient and that our beach bar's grouper tacos were a highlight of your stay.
Your kind words about our staff, especially Kayonn and Roshana, are greatly appreciated. Your feedback is valuable, and we will address concerns to ensure all guests receive consistent, excellent service.
We are sorry to hear about the noise disturbance from the neighboring room and the view from your assigned room. We understand how important room location and tranquility are to our guests, and we will work on improving these aspects for future stays.
Your overall positive feedback and your recommendation mean a lot to us. We are glad you found our resort to be a nice place for relaxation and that the majority of our staff made your stay enjoyable. We hope to have the pleasure of welcoming you back in the future and providing an even better experience.
What a wonderful experience at The West Bay Club … From the service to the staff this place is AMAZING. Super clean, great food, nice pool and easy access to the beach.
Roshana, Fritz, Geo & Phil are the best receptionist/greeter you’ll meet. Ms. Faye, Roosevelt, Jose, Aracely’s, Natalia & Jamad are the best in bar/restaurant.
Thank you for sharing your wonderful experience at West Bay Club! We're delighted that you found our service, staff, food, pool, and beach access to be exceptional. Your kind words about the cleanliness and quality of our offerings mean a lot to us. We look forward to providing you with another amazing stay in the future.
I stayed at West Bay Club from April 28th, 2024, and it was a highly disappointing experience.
Upon arrival, we were charged a $200 accidental fee, which was processed as an unknown merchant charge on my card. The check-in process was disorganized, with distracted and confused staff. The room we were assigned was substandard: small, dark, dirty, and with a terribly uncomfortable bed. It was nothing like the room pictured when booked. We have stayed in numerous three and four-star hotels, and this experience was far below the standards we have come to expect from such establishments.
The hotel's amenities were equally disappointing. The complimentary breakfast was served in what appeared to be a rundown bar, and the waterfront restaurant was a dilapidated shack. The beach was littered with towels, food, and overturned chairs, with no staff in sight. When we attempted to call the front desk to inquire about alternative room options or a refund, we discovered that the phone in our room was not operational. The lack of security on site made us feel unsafe.
After only being checked in for an hour, we attempted to address these issues with the hotel staff, expressing our dissatisfaction and concerns for our safety and comfort. However, our complaints were met with indifference and unresponsiveness. As a result, we felt compelled to check out early.
I have since tried to reach out to West Bay Club on social media to resolve this issue, only to be blocked by them. This unprofessional behavior is unacceptable and further solidifies my dissatisfaction with their service.
I kindly request a full refund of the $2,387.60 charge to my account. I urge West Bay Club to address these documented issues and provide a fair resolution. Until then, I cannot recommend this hotel to anyone seeking a safe and pleasant stay.
