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Keith H
White House, Tennessee

Exceptional!!!

Review of West Bay Club
5.0 of 5 bubblesReviewed 30 Jun 2024via mobile
Exceptional Service! We loved the wide beach area here compared to the grace bay resorts. The staff was fabulous everyone was so friendly! Free non motorized water sports was awesome!
The free breakfast was a huge perk that we didn’t know about coming into it.
The cleaning and turndown service was great and they will leave you bottles of water every day.
We travel a lot and I leave here impressed with everything about this resort!
Date of stay: June 2024
Room Tip: If you think you are up for the challenge rent a car it’s far cheaper than taxis
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Audrey Gonzalez, Marketing at West Bay Club, responded to this review
Responded 29 Jul 2024

Thank you so much for your glowing review! We’re delighted to hear that you enjoyed our expansive beach area and found our staff to be friendly and accommodating. It’s wonderful to know that the complimentary non-motorized water sports and breakfast were pleasant surprises. We’re also pleased that our cleaning and turndown services, including the daily bottles of water, met your expectations. Your kind words mean a lot to us, and we're thrilled to have impressed you during your travels. We look forward to the opportunity to welcome you back for another exceptional stay!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 24 June 2024

This resort was absolutely beautiful. We explored many beaches and the beach at this resort was by far our favorite. Every staff member went above and beyond to make us feel so welcomed and our stay comfortable. They were very helpful and attentive to us in deciding what we wanted to do on the island and booking things for us. We got to know many by their first name. Many thanks and much appreciation to Roshana, Giovanne and Frantz at the front desk, Louisette ( our housekeeper who was so sweet and accommodating), and the many other staff that made our stay one of a kind! A special shout out to an extremely kind young man named Roosevelt that was instrumental in making a beautiful dinner on the beach for our anniversary an extraordinary one.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 992shellyr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Audrey Gonzalez, Marketing at West Bay Club, responded to this reviewResponded 29 July 2024

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the beauty of our resort and that our beach was your favorite. It's fantastic to know that our team, especially Roshana, Giovanne, Frantz, Louisette, and Roosevelt, made your stay memorable. We take great pride in our staff's dedication to providing exceptional service, and it's heartwarming to hear that they helped make your anniversary dinner special. We hope to welcome you back for another unforgettable experience in the future!

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Reviewed 9 June 2024

We cannot say enough!! We were absolutely blessed to be in this incredible hotel. Ms. Roshaba and Mr. Giovanni were fabulous. They both went above and beyond the concierge title. They were heartfelt and sincere. We’re a seasoned couple who were on our honeymoon and Ms. Roshana booked the most beautiful dinners for us and she made sure they all knew that we were on our honeymoon. We were truly celebrated. Giovanni was so knowledgeable from soup to nuts. We had a truly amazing experience. Juanna kept our suite spotless and April made sure we had everything we needed every night. We stayed at West Bay for 10 days and we truly loved it here. We were so blessed by these angels who took such wonderful care of us!! Thank you for all you do everyday!!

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Lucy C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Audrey Gonzalez, Marketing at West Bay Club, responded to this reviewResponded 29 July 2024

Thank you for glowing feedback and for choosing to spend your honeymoon with us. We are thrilled to hear that you had an incredible experience at West Bay Club and that our staff members went above and beyond for you. We take pride in having a team that truly cares about our guests and are overjoyed that they provided you with the celebration experience that you deserve! We hope to welcome you back very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024

We loved our stay at the West Bay Beach Club! Our suite was amazing and more than expected. The full kitchen, laundry, and living space were wonderful. The beach was beautiful and we loved that the staff helped us find a spot and also set our beach chairs up with a towel to lay on and another towel. The WBBC staff were particularly fantasitic to work with, so friendly, helpful, and fun to talk with. Special thanks to Franz, Lorenzo, Roosevelt, and Petrona.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karrie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Audrey Gonzalez, Marketing at West Bay Club, responded to this reviewResponded 29 July 2024

Thank you for your glowing review! We're thrilled that you enjoyed your stay and that we were able to exceed expectations. We take pride in our luxury accommodations and are glad to hear that you found them to be wonderful and enjoyed our beach and amenities. We will be sure to pass your kind feedback on to our devoted team members, who do an exceptional job and have dedicated themselves to making sure our guests leave happy. We hope to welcome you back to West Bay Club very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024

This resort was perfect for my family! The luxury suites were so spacious, clean, and modern! The beach view was gorgeous. All the staff were kind and helpful. The beach itself is breathtaking! It was a very relaxing trip here and I am sure we will be back! Thank you West Bay Club!

Date of stay: May 2024
Trip type: Travelled with family
Thank Shannon R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Audrey Gonzalez, Marketing at West Bay Club, responded to this reviewResponded 29 July 2024

Thank you for your kind feedback. We're thrilled that you enjoyed your stay at West Bay Club and hope to welcome you back very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2024

We had an amazing time! It was our second time staying at West Bay Club. Everyone is friendly, beach was spectacular! A special shout out to our favorite waitress, Pertrona. She knew exactly what we wanted for breakfast and had it ready when we got there every morning. Chef Rajesh was awesome,going above and beyond for our vegan daughter. Roshanna and Giovanni, you guys rock! That's why we visited 2 years in a row. Thank you for a fabulous week!

Date of stay: May 2024
Trip type: Travelled with family
Thank Sandhya P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Audrey Gonzalez, Marketing at West Bay Club, responded to this reviewResponded 29 July 2024

Thank you so much for taking the time to share your wonderful review of your recent stay at West Bay Club. We are thrilled to hear that you had an amazing time and chose to stay with us for a second year in a row.

Your kind words about our friendly staff and the spectacular beach are greatly appreciated. We are especially delighted to hear that Pertrona made your mornings special by remembering your breakfast preferences and having everything ready for you each day. Chef Rajesh will be thrilled to know that he was able to go above and beyond for your vegan daughter.

Roshanna and Giovanni will be so pleased to hear that their efforts contributed to making your stay memorable. It’s feedback like yours that inspires our team to continue providing exceptional service.

Thank you for spending another fabulous week with us. We look forward to welcoming you back for many more visits in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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