Had the best experience at West Bay Club! Everyone was so amazing from the front desk, the chefs, the waitstaff , the housekeeping and even the managers were kind, caring, great customer service orientated! West Bay has a warm welcoming home feeling. The food was also delicious !!! Room was clean, pool was clean and the beach staff beyond amazing! Will definitely be returning!
My boyfriend & I stayed here over thanksgiving in 2023 and had the BEST time. The hotel was beautiful with direct access to the beach, where you can rent complimentary kayaks and water toys. The room was suite style, had a comfy bed, and was very clean. The hotel location was great, you are within walking distance to the marine room and Indigo - both great restaurants. The best part though, was the staff. They were the nicest and most friendly group of people. Giovanne and Roshana, especially, were always smiling and able to help us with logistics and evenings out. By the end of our stay, we felt like longtime friends. Definitely would go back and would highly recommend it to family and friends. Thanks for a great vacation!
Great time at the West Bay Club for a quick four night trip. We got the basic king studio room - nothing fancy as we figured we weren't going to be in it much anyway. The hotel was very nice and on a beautiful beach. We were very warmly greeted, shown the property which is small but tasteful. There is free breakfast every morning with eggs, pancakes, bacon, sausage, oatmeal, potatoes and veggies, and made to order omelets, cereal, etc. Very nice to have onsite and eat right by the pool.
The rooms were comfortable, plenty of space and with your own fridge and microwave. We had a king bed, the air conditioning worked WONDERFULLY, and everything was great in the room. They brought bottled water around for the mini fridge every night which was lovely.
The pool is small but plenty of space and chairs for everyone at the resort with service from the bar if you'd like. We also went out to the beach which was huge, with very soft sand, no seaweed at all and very nice. We were given chairs that the attendant set up with towels right away, and really enjoyed the atmosphere. There is complimentary scuba equipment, and if you walk to the east a few hundred yards in front of the "Somewhere Bar" there is an amazing reef to snorkel with a ton of beautiful fish. Huge fish, great snorkeling and to think its just right down the beach. It was a really pleasant surprise.
We rented a car since we were planning a lot of dinners away from the resort - there was free parking on site which made it very easy. The concierge gave us a great local beach to go visit on the other side of the island which was one of our highlights.
Really enjoyed staying here, especially since the rate was almost half of every other beachfront property I looked into. Would gladly stay here again. Centrally located to everything north and south and only about 14 minutes from the airport.
Absolutely great trip, and really enjoyed the local dinning recommendations on the website (Sui-Ren was our favorite).
Thank you so much for taking the time to share your detailed and thoughtful review of your recent stay at the West Bay Club. We are delighted to hear that you had a fantastic four-night trip and enjoyed every aspect of your stay.
It’s wonderful to know that you found our property to be beautiful and tastefully designed, and that you enjoyed the warm welcome from our team and the complimentary breakfast by the pool.
We appreciate your kind words about the value and location of our property. We strive to offer a memorable and enjoyable experience for our guests. Thank you once again for your feedback, and we look forward to welcoming you back to the West Bay Club in the future.
My 9 year old son and I stayed for 4 nights and loved every second. The property is beautiful and immaculate, but the friendliness and helpfulness of the entire staff put it over the top. The amenities were as expected or better. Lunch and dinner at Two West were really good, and the in room dining had a decent selection as well. Although hours for dining were limited so there were times no dining was available. The beach and pool chairs were comfortable and always had clean towels. Robert and the other staff attending the chairs offered above and beyond service which was amazing and made us feel like family. We also enjoyed sailing over to smiths reed to snorkel on the Hobie Cat with Von. Next time we will take advantage of the paddle boards offered as well. We can’t wait to be back to stay.
Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you and your son had a fantastic four-night stay and loved every second of it.
We take great pride in maintaining a beautiful and immaculate property, but it’s truly our team that make a lasting impression. It’s delightful to know that our staff went above and beyond to make your stay special, especially Robert and the team at the beach and pool.
We’re glad you enjoyed your dining experiences at Two West and found our in-room dining selection satisfactory. Your feedback about the limited dining hours is appreciated, and we will look into how we can offer more flexible options for our guests in the future.
It’s wonderful to hear that you took advantage of the amenities, including the Hobie Cat sailing to Smith’s Reef with Von. We’re glad you enjoyed the snorkeling experience and hope you’ll get to try the paddleboards on your next visit.
Thank you again for your kind words and for choosing to stay with us. We can’t wait to welcome you and your son back for another memorable stay!
We recently visited the West Bay Club and stayed in one of their 3 bedroom suites. We were specifically looking for this type of room setup which limited us to only a few hotels on the Grace Bay strip. We had previously already stayed at Seven Stars in a similar setup and wanted to try something different. The Grace Bay Hotel Group has a great reputation so we opted to try West Bay Club. The suite and hotel property were great. The pool and beach areas were nice and maintained well. The beach has a beach bar and dining area which was also nice if you didn't want to leave the beach area. The hotel has 1 restaurant which we knew going into it - the food was very good, nothing fancy but reliable. Ideal for every day lunch with a good variety. All of the seafood was always cooked perfect. Drinks at the bar were mixed well - not weak and not too strong. Concierge was one of the highlights. Every single individual we encountered at the front desk was stellar. This area of service was so much appreciated as the hotel is smaller and I felt like we interacted with them multiple times a day for different reasons. They were always accessible and ready to help in any way possible. Upon arrival I needed a few important items for my baby and by the time we got upstairs someone was delivering them. Shout out to Gio!! My biggest area of concern during our stay was the lack of pool and beach service in addition to the awful American breakfast they offer. They did not have wait service or individuals walking around asking if we needed anything like drinks or food. We always had to seek that out or get off the beach or out of the pool. I understand that the hotel is 4 star and maybe that is the difference from a 5 star but I would think that the hotel being in the hotel group that they are that would be a something available daily to guests. We had our very young kids with us and I couldn't always leave my position in the pool to get a drink or order food so that felt like extra work on a vacation where it shouldn't be. The breakfast while I understand is complimentary was the same exact items every day. They did not provide menus for other items that you could order - it wasn't until halfway through our stay that they said they could make us other items. But the cost and what they were, were not disclosed. It became a bit mundane eating the same items every day. They could provide some highlights. These would be my two negatives. Overall the hotel was very nice, clean, concierge was incredibly helpful and wonderful to work with. This is just a no frills hotel that does not have above and beyond service and alternate dining options like we have experienced elsewhere on the island. The hotel group should invest some time into working on these areas we did enjoy the property and our suite!
Hi Brittany,
Thank you for taking the time to share your detailed review of your recent stay at the West Bay Club. We are delighted to hear that you enjoyed your three-bedroom suite and found the property well-maintained, with appealing pool and beach areas. Your appreciation for our beach bar, dining area, and the quality of our food and drinks is truly valued.
We are especially pleased to know that our concierge team made a significant positive impact on your stay. Gio and the rest of the front desk staff will be thrilled to hear your kind words about their stellar service. Providing accessible and attentive service is a priority for us, and we are glad it contributed to your overall experience.
We sincerely apologize for the inconveniences you experienced and we assure you that we will be reviewing this aspect of our service to see how we can improve and provide a more seamless experience for our guests. We are committed to continuous improvement and will take your feedback seriously as we aim to elevate our service standards.
Thank you once again for your constructive feedback. We are glad you enjoyed the property and your suite, and we hope to have the opportunity to welcome you back in the future, providing an even better experience.
