We recently stayed at the West Bay Club from October 19th-24th and had an outstanding experience! This resort is beautiful, and we couldn’t be happier with our choice. Originally, we’d booked a different hotel down the road for a trip in July, but when our plans had to be postponed due to illness, that hotel was less than helpful. Fortunately, this led us to West Bay Club, and after seeing the other hotel during our stay, I can say it wasn’t nearly as nice, though I won’t name it since we didn’t actually stay there.
Our trip coincided with Hurricane Oscar’s approach, but the resort’s staff handled everything impressively. They implemented safety protocols and kept us informed throughout, which helped us feel secure.
Our studio suite was more spacious and elegant than expected, with two balconies — one overlooking the ocean and the other facing the pool. The suite also had a washer, dryer, and a kitchenette, making it perfect for a relaxed and comfortable stay. The little touches, like L’Occitane products and an evening turndown service with water bottles, were lovely, and we appreciated the water refill stations throughout the property.
A hot breakfast buffet was included each morning, making it easy to start our day without leaving the resort. While the food was decent, the service was exceptional. Patrona and another warm-hearted lady (whose name I wish I could remember — it might start with an E or L. Any managers reading this, please give her credit or reach out to me for more info) welcomed us every day with a smile, making breakfast a delightful experience. From the front desk to the beach staff, every team member we encountered was warm and welcoming.
The resort itself was very clean and well-maintained. While it could use a few updates in the future, it was clear they take pride in the property. The beach was expansive and private, giving us ample space to relax. Having a car was a huge plus; driving on the left wasn’t as challenging as we expected, and it was great not to be confined to the resort. Each morning, the staff set up pool chairs with terry cloth covers and fresh towels, a small touch that made a big difference.
For anyone seeking a high-energy party resort, an ultra-luxe experience, or a location within walking distance of multiple restaurants and activities, West Bay Club might not be the best fit. However, if you’re looking for a serene, clean, safe, and beautifully laid-back setting, I can’t recommend it enough. While we’ve had the privilege of staying at five-star resorts, I personally prefer somewhere that feels more relaxed and inviting. During our late October visit, the atmosphere was quiet and mostly adults who were respectful of one another. While Provo has plenty of fantastic resorts, we wouldn’t hesitate to stay at West Bay Club again.
