The locals in Turks and Caicos were some of the kindest people I’ve ever met. Their incredible hospitality made us feel so well cared for. I can’t wait to return! A special thanks to Roshana—see you again soon! I hope to revisit sometime next year.
We enjoyed our stay at the hotel the only caveat was the rain the first few days and when it was cloudy the staff at the beach left the towels sitting on the chairs till the next day. My husband and I stay at many fine hotels and they give towel service immediately, and also remove the old towels to accommodate new guests. The only reason I gave it a 4 is because of the care on the beach, other then that my kids and my family had a wonderful time.
Margaret at the kids club is fantastic, She is on point and engages with the kids. My kids since we been home asked about Miss Margaret and when they will see her again.
The staff behind the bar are also fantastic and make the stay a pleasure.
Great visit and everything about West Bay Club was great. The staff was top notch, especially our concierge Roshana! The pool and beach area were fantastic. The breakfast that is included was good and a nice variety. Eggs cooked to order. We would not hesitate to come back!!
Thank you for your glowing review! We’re thrilled to hear that you had a wonderful stay at West Bay Club and that you had a wonderful experience with our staff, amenities, and dining options. Our team is dedicated to ensuring every guest has a memorable experience, and it’s heartwarming to know we met your expectations. We look forward to welcoming you back to our slice of paradise in the future!
It’s like a dream. Picture perfect setting, unbelievably friendly staff and lovely accommodations right on a beautiful beach. Quite with spectacular beach. Our suite was well appointed with everything you need for a perfect vacation, in room laundry a huge plus. By far the best value on the island.
The largest stretch of beach was not overcrowded, which made for a great experience. Food and beverages fit the bill. The staff were so wonderful and made excellent suggestions while we were here.
Thank you for your glowing review! We’re thrilled to hear that you had a wonderful stay at West Bay Club. Our team is dedicated to ensuring every guest has a memorable experience, and it’s heartwarming to know we met your expectations. We look forward to welcoming you back to our slice of paradise in the future!
We recently stayed at the West Bay Club from October 19th-24th and had an outstanding experience! This resort is beautiful, and we couldn’t be happier with our choice. Originally, we’d booked a different hotel down the road for a trip in July, but when our plans had to be postponed due to illness, that hotel was less than helpful. Fortunately, this led us to West Bay Club, and after seeing the other hotel during our stay, I can say it wasn’t nearly as nice, though I won’t name it since we didn’t actually stay there.
Our trip coincided with Hurricane Oscar’s approach, but the resort’s staff handled everything impressively. They implemented safety protocols and kept us informed throughout, which helped us feel secure.
Our studio suite was more spacious and elegant than expected, with two balconies — one overlooking the ocean and the other facing the pool. The suite also had a washer, dryer, and a kitchenette, making it perfect for a relaxed and comfortable stay. The little touches, like L’Occitane products and an evening turndown service with water bottles, were lovely, and we appreciated the water refill stations throughout the property.
A hot breakfast buffet was included each morning, making it easy to start our day without leaving the resort. While the food was decent, the service was exceptional. Patrona and another warm-hearted lady (whose name I wish I could remember — it might start with an E or L. Any managers reading this, please give her credit or reach out to me for more info) welcomed us every day with a smile, making breakfast a delightful experience. From the front desk to the beach staff, every team member we encountered was warm and welcoming.
The resort itself was very clean and well-maintained. While it could use a few updates in the future, it was clear they take pride in the property. The beach was expansive and private, giving us ample space to relax. Having a car was a huge plus; driving on the left wasn’t as challenging as we expected, and it was great not to be confined to the resort. Each morning, the staff set up pool chairs with terry cloth covers and fresh towels, a small touch that made a big difference.
For anyone seeking a high-energy party resort, an ultra-luxe experience, or a location within walking distance of multiple restaurants and activities, West Bay Club might not be the best fit. However, if you’re looking for a serene, clean, safe, and beautifully laid-back setting, I can’t recommend it enough. While we’ve had the privilege of staying at five-star resorts, I personally prefer somewhere that feels more relaxed and inviting. During our late October visit, the atmosphere was quiet and mostly adults who were respectful of one another. While Provo has plenty of fantastic resorts, we wouldn’t hesitate to stay at West Bay Club again.
Thank you so much for your thoughtful and detailed review! We are thrilled to hear that your stay at West Bay Club exceeded your expectations and that you found our resort to be a serene and inviting retreat.
We’re especially grateful for your kind words about our team. It’s wonderful to know that Patrona and our breakfast staff helped brighten your mornings, and we’ll be sure to recognize their efforts (and identify the other team member you mentioned to give them the proper credit!). Providing warm hospitality and attention to detail, even during challenges like Hurricane Oscar, is something we take great pride in.
We’re delighted that you enjoyed the comfort of your suite, the added amenities like water refill stations and turndown service, and our pristine beach and pool areas. Your observation about the relaxing atmosphere and the balance of elegance and laid-back charm truly reflects what we strive to offer our guests.
Thank you again for sharing your experience and for recommending West Bay Club. We hope to have the pleasure of welcoming you back for another peaceful escape in the future!
