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“Vacation”
Review of Barcelo Ixtapa

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Barcelo Ixtapa
Ranked #3 of 22 Hotels in Ixtapa
Reviewed 18 May 2017

It's really clean and very friendly people! I came here on vacation with my brother and my cousin, we are traveling from Houston Texas and it's a beautiful hotel! The rooms are comfortable and I wouldn't mind staying here again.

Room Tip: Beautiful view
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  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Paulina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this reviewResponded 23 May 2017

Dear Guest,

We sincerely thank you the time you took to write your comments regarding your experience at our hotel. It is our pleasure to offer the best we can in all of our areas and to have guests that appreciate our service spirit.
We look forward for the opportunity to welcome you again in the nearest future.
Thanks for your preference.

Cordially,
Gloria López | Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13 - 17 of 2,836 reviews

Reviewed 17 May 2017

We are travel agents. Sometimes critical, but this hotel is one we can recommend 100%.
The buffets in the restaurants were excellent, the 2 restaurants, one Spanish, one Japanese served also very good food. Musical talent in the evening hours was great. Pool area and everywhere else very clean. Well maintained lawns. Great room and excellent king size bed. Will recommend to anyone. Only 3 hrs flying on Alaska from LAX, Non Stop.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Johanna Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this reviewResponded 20 May 2017

Dear Guest:

We appreciate the time you took to write your experience at the hotel, it is really important to us that all our guests are completely satisfied with our service. We are thrilled to know that you enjoyed our amenities and activities.
Please do not hesitate to contact us when you come back to Ixtapa. We will be pleased to have you again.
We thank you for your comments and remain at your service.
Sincerely.

Gloria López | Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017

This is the second time we had stayed at this hotel. The last time was Nov. 2001. We upgraded to Premium so could go to the specialty resturants as many times as we wanted. These restaurants were great but there were only three and we didn't go to the Japanese one because we don't like raw fish. The owners welcome party was very good and the food and drink we great. The pool service was very good. What I didn't like was our room. The upgrade got us an ocean view but the room was not premium by any means. The toilet and shower area were so small that you had to step into the shower to open the door. I believe the room was a standard room which they then added extra sodas and amenities to after they put us in it. We did eat at the buffets but didn't care for them. Who puts Beef Stew out for breakfast?

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank WIRelaxed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this reviewResponded 29 April 2017

Dear Wirelaxed
Firstly we would like to thank you for choosing our Barceló Ixtapa hotel once again for your holidays and for sharing this feedback of your recent stay among us.
Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.
Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Sincerely
Gloria López | Director

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Reviewed 28 April 2017 via mobile

Very friendly staff, good food, fun activities, beautiful views! Great place to relax and very child friendly. Must visit! Air conditioning in rooms, nice shows every night. Safe place and shopping if you need.

Stayed: April 2017, travelled with family
1  Thank Olivia d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this reviewResponded 29 April 2017

Dear Olivia D:
We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service.
Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again.
We thank you for your comments, I remain at your service.

Sincerely.
Gloria López | Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2017

I like my room because you can see the ocean and the pool from there. I also liked the food because it's really good. I also liked riding on the banana it was a fun experience. If I could come here again I would.

Room Tip: corner suits are large and sunny
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  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Lizet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CMBIxtapa, Director General at Barcelo Ixtapa, responded to this reviewResponded 28 April 2017

Dear Lizet
We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service.
Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again.
We thank you for your comments, I remain at your service.

Sincerely.
Gloria López | Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Ixtapa

Address: Boulevard Ixtapa, s/n, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Hotel Barcelo Ixtapa Beach Resort)
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Ixtapa
#3 Spa Hotel in Ixtapa
#3 Family Hotel in Ixtapa
#3 Top resorts Hotel in Ixtapa
#5 Romantic Hotel in Ixtapa
Price Range: RM748 - RM2,383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Barcelo Ixtapa 3.5*
Number of rooms: 398
Official Description (provided by the hotel):
Barcelo Ixtapa***** is located in the heart of Ixtapa, right on "El Palmar" beach, one of the most attractive destinations in Mexico. It is the ideal place to go on family holidays, celebrate romantic weddings, organize successful business meetings and also to spend an unforgettable honeymoon. The Barcelo Ixtapa***** hotel offers a convenient way to enjoy your holidays and experience the Barcelo All Inclusive program. It also offers the perfect location for those guests wanting to experience excursions to other parts of Ixtapa and Zihuatanejo. ... more   less 
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Also Known As:
Barcelo Ixtapa Beach Hotel Ixtapa
Barcelo Ixtapa Beach Resort

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