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52 - 57 of 7,999 reviews
Reviewed 5 March 2021 via mobile

My best friend and I had our least dinner of the trip at Los Gallos, it was the best meal we had at the resort. The Cochinita pibil was very flavorful and tender.
We also had a great team of servers: Victor Torres and Fernando. The manager on staff was Viridiana and the chef was Ricardo.
Great meal to end our week long trip with!

Date of stay: March 2021
Trip type: Travelled with friends
Thank katiewI4544MB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded 6 March 2021

Hello katiewI4544MB,

Wow! Thank you so much for your wonderful comments. We are pleased to know we fulfilled our goal of giving you the Rock Star experience.

It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching with the epic service that makes us stand out.

We can not wait for your next visit.

Kind regards.
Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021 via mobile

We had a wonderful experience at Ciao. My husband has Celiac and they were so very helpful and made sure we had amazing meals. Thank you to Temo,Marco and Gloria for making our meals memorable! They even made us a special dessert on our last day!

Date of stay: March 2021
Trip type: Travelled with family
Thank tonygX8554JM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded 6 March 2021

Hello tonygX8554JM,

Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort.
Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!

It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya.

Kind regards.
Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2021 via mobile

We had a wonderful dinner, drinks, and dessert reccomended by our servers, Victor Pedrero and Hermenegildo. They were mucha Bien!!!! Food was hot and good. Drinks were delicious and kept coming. Dessert was a chocolate Mexican dish that tasted great. Presentation and attentiveness to me was awesome. I felt like Rock Royalty!!!!

Date of stay: March 2021
Trip type: Travelled on business
Thank Traveling_Feet_Duo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded 4 March 2021

Hello Traveling_Feet_Duo,

It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction.

Cannot wait for your next visit!

Kind regards.
Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2021 via mobile

Our experience was amazing. Victor and Torres were both very attentive and kind. They did such a nice job. They always brought us what we needed. This is by far the best experience we've had in Mexico. Everything that we had was lovely the food was good experience was good the service was wonderful we would definitely recommend this to anyone because it was by far the best experience ever had.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank johnbY9712CY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded 4 March 2021

Hello johnbY9712CY,

Thank you for taking the time to share your experience with us! We are happy to know the service provided by our rockers met your expectations and spoiled you like a rockstar.

We can not wait for your next visit.

Kind regards.
Jan Hundrieser
General Manager
Hard Rock Hotel Riviera Maya.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2021 via mobile

Rulo was amazing at the paddle boarding experience at Hard Rock. He used COVID precautions with a face mask and had us sanitize before the experience. Rulo is the best! Thank you so much for the help for my first time.

Date of stay: March 2021
Trip type: Travelled with family
Thank L5171KSamberm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this reviewResponded 1 March 2021

Hello L5171KSamberm,

Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort.
Be sure we will notify Rulo about your kind words that encourage us to keep on rocking every day!

It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya.

Kind regards.
Jan Hundrieser
General manager
Hard Rock Hotel Riviera Maya.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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